Mike Shaw Subaru
Thornton, CO
Filter Reviews by Keyword
By Type
Showing 1,109 reviews
Positive shopping experience Following my initial conversation with Shane, Alexandra reached out and explained the next steps in the process to ensure we understood what to expect Following my initial conversation with Shane, Alexandra reached out and explained the next steps in the process to ensure we understood what to expect and from whom. She was very proactive, helpful and professional. More
First Car is from Subaru There is a saying, "There is always a first time." My first time to buy my car at Subaru was a remarkable experience. Starting from web inquiry to act There is a saying, "There is always a first time." My first time to buy my car at Subaru was a remarkable experience. Starting from web inquiry to actual face to face dealing with Cliff Swaim, I felt I was properly guided in choosing my first car. Cliff was very knowledgeable and very accommodating with all my inquiries. He had the patience of providing me step by step guidance in understanding what I needed to know as a first time car buyer. This ensured that when I left Mike Shaw Subaru I gained a certain level of confidence as a new owner of a Subaru Forester. Thanks, Cliff. I hope to do business with you again. Raymond . More
Excellent Called in and spoke to Stephanie who was very knowledgeable, professional and helpful. It is a pleasure doing business with people whom put courtesy a Called in and spoke to Stephanie who was very knowledgeable, professional and helpful. It is a pleasure doing business with people whom put courtesy and product first. More
Slow, slow, slow!!! Don't shop here - This dealership had the exact car I was looking for, I was ready to purchase within a half hour of entering the dealer, had a deal, Don't shop here - This dealership had the exact car I was looking for, I was ready to purchase within a half hour of entering the dealer, had a deal, ready to go. Three and a half hours later, I was finally able to meet with the finance manager to sign the paperwork. Ridiculous! My car was promised to me the following Monday by 4:00 (was having two options installed). At 3:45 as I literally was walking into the dealership the salesman called to tell me my car wasn't ready, and wouldn't be until the next day. I had just spent over 2 1/2 hours sitting in traffic to get to the dealer. Ridiculous again! My husband had talked to the salesman at 1:45 and he was told everything was on track for 4:00. I was given a filthy, loaner car that smelled like smoke and sent on my way, after I was told there was no possible way to get my new car that day. This, after I sat at the dealer for another 45 minutes while they supposedly tried to get the job finished. Very disappointing experience, I should have gone back to Groove Subaru where I had an excellent experience 6 months ago when I purchased another car. More
Manager said if you want a good deal, go other place bye bye the manager said if you want a good deal, go other place bye bye, very rude. I would expect friendly discussion. not in that way. the manager said if you want a good deal, go other place bye bye, very rude. I would expect friendly discussion. not in that way. More
Recent Purchase of Subaru Impreza I went into the dealership after exchanging several e-mails with Cliff. He was a pleasant surprise and his disposition wasn't your typical car salesm I went into the dealership after exchanging several e-mails with Cliff. He was a pleasant surprise and his disposition wasn't your typical car salesman. He listened to what I wanted and asked what was important to me. I'm not one to jump into quick decisions. I really didn't feel pressure to buy and left and actually talked to him on the phone with more questions. Needless to say I went back in the following weekend and purchased the car I had always wanted. I took my mom in she loved him. She has said that you don't find many people like Cliff and that's a big compliment coming from her. I can say he's called several times asking if I have any questions and I appreciate him following up with me. I feel he really changes a person's perspective about car sales people. If you are in the market for a Subaru I definitely would recommend Cliff! More
Outstanding purchase experience! My purchase experience with Mike Shaw Subaru was excellent. Everyone I dealt with was pleasant. Cliff Swaim was very knowledgeable and helpful. There My purchase experience with Mike Shaw Subaru was excellent. Everyone I dealt with was pleasant. Cliff Swaim was very knowledgeable and helpful. There was no pressure to buy an in stock car when I indicated that I wanted to order and the time frame I was looking at. The delivery session was outstanding. Cliff went over all features of my new Outback to insure that I was comfortable with using the features that I was not already familiar with. He has followed up a couple of times to check if I have further questions. Much appreciated. More
Awesome experience with Service Department My ABS system had an error that was not allowing me to move the gear shift out of Park. I took the car into Mike Shaw Subaru located on 104th Avenue My ABS system had an error that was not allowing me to move the gear shift out of Park. I took the car into Mike Shaw Subaru located on 104th Avenue in Thornton as this was recommended by Medved in Wheatridge where we purchased our 2014 Subaru Forester. I had a great experience from the greeting at the service counter to the end where they fixed my Subaru and even did extra work. The mechanic Tim Sutherland not only fixed the ABS system that was under warranty, but also took time to complete an alignment that was also under warranty. He noticed that there was inner tire wear and proceeded to correct this by completing an alignment since it was still under warranty. He also replaced my windshield wipers that were also under warranty. What a great service!! Now my Subaru is ready to go!! More
As good as it gets. I recently had the extreme pleasure of purchasing a 2016 Outback. It was quite simply the most pleasant car buying experience of my life. From the ini I recently had the extreme pleasure of purchasing a 2016 Outback. It was quite simply the most pleasant car buying experience of my life. From the initial contact with salesman John Hull, to taking delivery of the vehicle, the entire process exceeded my expectations. The price was extremely competitive, and the level of professionalism during the process blew away the other dealerships in town. More
Excellent They went well above what they were required to do in order to give my Forester good service for its 30K mile check. I'll be back for service and for They went well above what they were required to do in order to give my Forester good service for its 30K mile check. I'll be back for service and for my next Subaru purchase. Thank you. Kathy. More