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Miracle Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.7
864 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 864 reviews

December 30, 2020

Cam was great to work with, bought a Ford Explorer from him. I would recommend him and Miracle Ford to anyone in the market for a vehicle. More

by Npierce11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
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Jan 04, 2021 -

Miracle Ford responded

Thank you for taking the time to leave a review! So glad that Cam and the team were able to make it happen for you!

Helpful
December 29, 2020

Cameron, answered any , and all questions I had about my truck. He was extremely helpful and knowledgeable on specs. Very pleasant, and doesn’t push you in any direction you don’t want to go! More

by johnthomasstewart58
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
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Dec 29, 2020 -

Miracle Ford responded

So glad to hear! Thank you for taking the time to leave a review!

Helpful
December 27, 2020

The best experience I have had at a car dealership. Cameron was extremely helpful, friendly and not pushy. Asked about what we wanted and needed rather then just telling us what was available. Really c More

by Amkrause6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dobson, Cameron Hall
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Dec 28, 2020 -

Miracle Ford responded

So happy to hear that Cameron was able to help you all find the perfect vehicle for your wants and needs! We appreciate you taking the time to leave a review. Welcome to the Miracle Family!

Helpful
December 22, 2020

Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
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Dec 22, 2020 -

Miracle Ford responded

Ha! Thank you Kevin!!

Helpful
December 22, 2020

Cam gave great customer service. He provided service over several days and answered all of our questions. We never felt pressured to buy. Thanks Cam. More

by masonmkm2
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hall
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Dec 23, 2020 -

Miracle Ford responded

Thank you for taking the time to leave a review!

Helpful
December 14, 2020

Cam Hall’s knowledge about the Ford product and the specifics about my new Explorer is impressive. What a very polite, attentive, and nice guy, too! I would definitely recommend Cam as your car guy at More

by Kc.explorer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hall
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Dec 15, 2020 -

Miracle Ford responded

Thank you so much! We are proud to have you as part of the Miracle Family!

Helpful
December 09, 2020

Great place friendly staff and amazing vehicles.Cameron Great place friendly staff and amazing vehicles. Cameron Hall was awesome and has earned my business for a long time to come. Definitely worth the vi More

by Georgebrooks1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hall
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Dec 09, 2020 -

Miracle Ford responded

Thank you George! So glad that Cameron was able to help get it done for you. Thank you for taking the time to leave a review!

Helpful
December 05, 2020

Dishonest dealership that I’ve given multiple opportunities to. Will lie to your face daily. Refuses to diagnose your issue if it’s under warranty, especially if it’s serious and time consuming. More

by Swingaj4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Galvin Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : T.J, Mike, Jeff
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Dec 05, 2020 -

Miracle Ford responded

Hi J.T. As we mentioned in your review on Google, we are sorry that you feel that way. You have taken your vehicle to 3 different Ford dealerships, and none were able to find an issue. We would love to have the work, but unfortunately, we can't fix what isn't broken. We do recommend that you don't drive your vehicle in sport mode all of the time or overly aggressive, as we observed while you were here.

Dec 06, 2020 -

Swingaj4u responded

Jim, I must say that for you to respond to a review without ever speaking with me or personally seeing the vehicle seems reckless. Your correct, 3 Ford dealerships physicslly looked at my truck, Actually 4 did. the 1st was the crook Ford dealer Mr. Marshall who sold it to me so why would he find anything, 2nd was your dealership and it was clear that your shop did not wish to be bogged down with it. Then there was Town and Country who pretty much waved me off on the lot after your guys called them. How else would they know my name and to expect me because I did not tell them, Never even got in the door. Then there was Estabrrook Ford where I got a short list. Had to leave the state to locate a dealer away from the crooks here. I already knew it but was told by the General Manager there that dealers like yourself tend to not want warranty work as it pays alot less. Got it all on tape Jim. TJ Mike and Jeff to. Then there was a independant shop as you know whom also gave a short list, along with some xx. Yes I know you all feel im an idiot. Knowing that shop had a relationship with you folks I went to another shop. And all within a week or two of your shop. go back to Google and see the quotes and receipts. And pick up the phone and show your care and speak to your customer rather than publically calling them a liar and leaving yourself open to look this way. As for driving my truck in Sport mode. Pretty certain it's there for a reason but as for all of the time I suppose your intitled to your own perseption of things. Overly aggressive I might add was moreso Mike and TJ rather than Me , it's all on my dash cam Jim. If I drove overly aggressive then that would have been on your lot which is hard to do as it's full and hardly anywhere to park. Not only that but you have witnessed nothing but your own staff feeding you garbage. And heres an example of your character, " You even delete my profile from your system. HMMMM I wonder why....Took my VIP Status and my earned rewards points out of spite......lol funny really... . How devistating what shall i do now....I can only imagine how Sr would feel about how your approaching and not handling this.

Helpful 1
December 04, 2020

Awful customer service!! The car we got they couldn’t even detail the car we were purchasing from them, they also took a month to pay off my trade in and then when I called to understand why they never c More

by Alyssa0702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Morgan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2020 -

Miracle Ford responded

We apologize for any and all miscommunication after your purchase. We have taken your comments and addressed those concerns along with designating someone from our management team to be in contact with you to resolve any issues.

Helpful
November 24, 2020

Cameron, wow where do I start!! You have been in touch with us for months, after finally deciding on the 2020 Raptor you went to work to find exactly what we were looking for! It was 800 miles away but t More

by Nicole Schuh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hall
Report | Print
Nov 24, 2020 -

Miracle Ford responded

Thank you Nicole for taking the time to leave such a wonderful review for Cam and our entire team! So glad that we were able to provide you all with such great memories!

Helpful
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