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Miracle Ford

Gallatin, TN

4.7
868 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 868 reviews

December 09, 2020

Great place friendly staff and amazing vehicles.Cameron Great place friendly staff and amazing vehicles. Cameron Hall was awesome and has earned my business for a long time to come. Definitely worth the vi More

by Georgebrooks1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hall
Dec 09, 2020 -

Miracle Ford responded

Thank you George! So glad that Cameron was able to help get it done for you. Thank you for taking the time to leave a review!

December 05, 2020

Dishonest dealership that I’ve given multiple opportunities to. Will lie to your face daily. Refuses to diagnose your issue if it’s under warranty, especially if it’s serious and time consuming. More

by Swingaj4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Galvin Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : T.J, Mike, Jeff
Dec 05, 2020 -

Miracle Ford responded

Hi J.T. As we mentioned in your review on Google, we are sorry that you feel that way. You have taken your vehicle to 3 different Ford dealerships, and none were able to find an issue. We would love to have the work, but unfortunately, we can't fix what isn't broken. We do recommend that you don't drive your vehicle in sport mode all of the time or overly aggressive, as we observed while you were here.

Dec 06, 2020 -

Swingaj4u responded

Jim, I must say that for you to respond to a review without ever speaking with me or personally seeing the vehicle seems reckless. Your correct, 3 Ford dealerships physicslly looked at my truck, Actually 4 did. the 1st was the crook Ford dealer Mr. Marshall who sold it to me so why would he find anything, 2nd was your dealership and it was clear that your shop did not wish to be bogged down with it. Then there was Town and Country who pretty much waved me off on the lot after your guys called them. How else would they know my name and to expect me because I did not tell them, Never even got in the door. Then there was Estabrrook Ford where I got a short list. Had to leave the state to locate a dealer away from the crooks here. I already knew it but was told by the General Manager there that dealers like yourself tend to not want warranty work as it pays alot less. Got it all on tape Jim. TJ Mike and Jeff to. Then there was a independant shop as you know whom also gave a short list, along with some xx. Yes I know you all feel im an idiot. Knowing that shop had a relationship with you folks I went to another shop. And all within a week or two of your shop. go back to Google and see the quotes and receipts. And pick up the phone and show your care and speak to your customer rather than publically calling them a liar and leaving yourself open to look this way. As for driving my truck in Sport mode. Pretty certain it's there for a reason but as for all of the time I suppose your intitled to your own perseption of things. Overly aggressive I might add was moreso Mike and TJ rather than Me , it's all on my dash cam Jim. If I drove overly aggressive then that would have been on your lot which is hard to do as it's full and hardly anywhere to park. Not only that but you have witnessed nothing but your own staff feeding you garbage. And heres an example of your character, " You even delete my profile from your system. HMMMM I wonder why....Took my VIP Status and my earned rewards points out of spite......lol funny really... . How devistating what shall i do now....I can only imagine how Sr would feel about how your approaching and not handling this.

December 04, 2020

Awful customer service!! The car we got they couldn’t even detail the car we were purchasing from them, they also took a month to pay off my trade in and then when I called to understand why they never c More

by Alyssa0702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Morgan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Miracle Ford responded

We apologize for any and all miscommunication after your purchase. We have taken your comments and addressed those concerns along with designating someone from our management team to be in contact with you to resolve any issues.

November 24, 2020

Cameron, wow where do I start!! You have been in touch with us for months, after finally deciding on the 2020 Raptor you went to work to find exactly what we were looking for! It was 800 miles away but t More

by Nicole Schuh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hall
Nov 24, 2020 -

Miracle Ford responded

Thank you Nicole for taking the time to leave such a wonderful review for Cam and our entire team! So glad that we were able to provide you all with such great memories!

November 12, 2020

Cam assisted us with the purchase of a Ford Expedition. He was extremely professional and courteous throughout the process and gave us a great deal! I highly recommend him and Miracle Ford! More

by mabmob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Nov 14, 2020 -

Miracle Ford responded

Thank you for taking the time to leave a review! We are proud to have you all as part of the Miracle Family!

November 10, 2020

The dealership is very clean and inviting. All of the personnel are very friendly and eager to help. However, the service department could use a little work: They replaced a part in my vehicle (evap emis More

by McBrady87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Nov 12, 2020 -

Miracle Ford responded

Thank you so much for taking the time to leave a review! Although there was an issue with the valve, glad it was figured out. We appreciate your business!

October 29, 2020

Miracle Ford is a great place to buy your next vehicle! Their service & desire to have a happy customer cannot be beat! Cameron Hall is a sales man who makes his customers feel very comfortable during the More

by vleggett5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Oct 29, 2020 -

Miracle Ford responded

Thank you so much for taking the time to leave a review!

October 29, 2020

Service was amazing I got there early needing a tire fixed they got me in and out so I could get back to work. Awesome and friendly service!! More

by Austynmiller8855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Fuller, Jessica Cobble, Brian, Tj
Oct 29, 2020 -

Miracle Ford responded

Thank you for taking the time to leave a review Austyn! So glad that our team was able to get you taken care of!

October 29, 2020

Great salesman and friend! Really easy to work with and overall had a great experience with Cam! He got me an awesome deal on my 2020 F-150! I would definitely recommend any of my friends or family members More

by Austinrogers13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Oct 30, 2020 -

Miracle Ford responded

Thank you so much, Austin! Enjoy that F-150!

October 09, 2020

I am very unhappy with my experience at Miracle Ford and am now stuck making payments on a vehicle that I hate driving. I took my Hummer into Miracle Ford and traded it in to buy either a Buick or a Ford More

by mudplayerx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Miracle Ford responded

Mark, as we've mentioned in the reviews that you left on Yelp and on Google, we're really sorry to hear that you are disliking the car that you bought. We work very hard to help our customers find the perfect vehicle for their needs, and our goal is 100% customer satisfaction. Unfortunately, in your case, the negative equity brought over from the other vehicle was just too much. We truly hope that moving forward, we can have another opportunity to serve you.

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