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Miracle Ford

Gallatin, TN

4.7
864 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 864 reviews

July 27, 2018

Chris Fitts Chris was very helpful and professional. The entire process was fast and painless. Jim was also very helpful and friendly. Enjoyed working with both More

by Sunshine128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts
Jul 30, 2018 -

Miracle Ford responded

Sunshine128, Thanks very much for the review and for your purchase. We're happy to have earned the review by being "fast and painless." We strive to be efficient but to also be upfront and non-pressured in our approach to a customer's purchase. We're glad Chris Fitts and Jim Morgan met your expectations. We look forward to seeing you again for your regular maintenance.

July 27, 2018

Great Sales Team Chris is awesome worked hard to get me what I wanted. I would recommend anyone wanting to buy a car go get it from Chris... More

by RBater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Fitts
Jul 30, 2018 -

Miracle Ford responded

RBater, Thanks for the review and for selecting Miracle Ford for this purchase. We're pleased Chris Fitts was able to make it work for you as well as the rest of our sales team. We are very fortunate to have a professional like Chris working for us. We expect you'll get many happy years of good service from your new Ford and we hope to see you back to keep it well maintained.

July 25, 2018

Best car buying experience ever! I had inquired about a car online and was contacted via email the next day. It was over a week before I contacted the salesman, Gator Smith, back a More

by Cat Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Aguilar, Gator Smith
Jul 30, 2018 -

Miracle Ford responded

Cat Lady, Thank you very much for the 5 star review and for your purchase! It's very nice to read how your purchase started online with an inquiry to a series of emails and texts to a credit application to picking it up at the dealership. Many people have the misperception that traditional dealerships don't do non-traditional transactions. Miracle Ford most certainly does! It's also nice to hear that several people worked together to accommodate you (even when your original salesperson, Gator, was not able to meet you). We wish you many years of good service on your vehicle.

July 24, 2018

Easiest deal ever I talked to gator in the phone for 10 ministers or so about a new work van. Within minutes he had called me back and told me he had a van in my price More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gator Smith
Jul 24, 2018 -

Miracle Ford responded

Scott, Thank you for your review and congratulations on your new vehicle! Gator did an "above and beyond" job on your vehicle purchase. In today's competitive business, we look for ways to better our competitors. Your home delivery is one of those ways of thinking "outside of the box." Were pleased to have been able to make this the easiest deal ever. We wish you a speedy recovery from your surgery and look forward to seeing you in our service department for your regular maintenance.

July 24, 2018

Ford Escape Transmission repair I bought my vehicle at a different dealership. Since I bought it, the vehicle had significant transmission problems that the dealership refused to ack More

by Atate08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Jul 24, 2018 -

Miracle Ford responded

Atate08, Thank you for the review of our service department! Wayne, our Service Manager, works very hard to keep our customers satisfied. In a position where you don't always get thanked, it's nice to hear positive feedback. We'll be sure to pass this along to him and all of our service employees. We look forward to being able to keep your vehicle in tip-top shape for many more years!

July 21, 2018

Low pressure and direct answers. I came in mostly to look around and survey the prices on new trucks. There are about ten dealerships near Hendersonville, so I thought I would just ge More

by McGurdy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Clemmons, Gator Smith
Jul 24, 2018 -

Miracle Ford responded

McGurdy, Thank you very much for the 5 star review! It's very rewarding to read that you visited our dealership to gather information but decided to purchase due to our low pressure and straightforward approach. We know that today's buyers do much more research at home and are more prepared to purchase than even just a few years ago. Your purchase validates this and also cements our belief that we have the right approach for today's buyers. We're confident you chose the right dealership and we look forward to being able to serve your needs for years to come.

July 20, 2018

Customer satisfaction Could not have asked for a better car buying experience. Gator Smith was patient and accommodating even before I made a trip to the dealership. Local More

by Mrs.Odeneal
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 20, 2018 -

Miracle Ford responded

Mrs Odeneal, Thank you very much for your nice review! We’re so pleased that your experience was as easy and pleasant as you said. Gator and Sandra do a great job for us and are always professional and engaging. We greatly appreciate your purchase and thank you for choosing Miracle Ford. We look forward to seeing you back for your regular maintenance.

July 19, 2018

Great Customer Service The employees at Miracle Ford made purchasing a vehicle easy without the sales pitches and playbooks you see at other dealerships. They were friendly, More

by Thomas123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "KJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2018 -

Miracle Ford responded

Thomas123, Thank you for taking the time to post a review! We are very happy that our sales process was easy, straightforward and honest. It is that type of approach that we feel is the best way to serve our customers. Thanks also for the 5 star rating for Jim Morgan and Ken Johnson. We hope you get great service from your new Ford and we look forward to sharing a cup of coffee during your maintenance visits.

July 19, 2018

Great Customer Service!! The salesman we dealt with was very nice, and made us feel very comfortable,made purchasing our new vehicle very easy. He explained everything to us a More

by Allison10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2018 -

Miracle Ford responded

Allison10, Thank you so much for taking the time to review Charlie Piper and for your new Ford purchase. We understand that a buying a vehicle is a big decision and investment, so making sure our customers understand every aspect of the purchase is very important to us. We're pleased to have received your top rating. Allison10, you're definitely a "10" in our opinion! We hope your Ford serves you well for years to come.

July 18, 2018

Good experience The person we dealt with was very knowledgeable and did not pressure you. We have dealt with Miracle Ford in the service of our vehicles and we have More

by Holland123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 18, 2018 -

Miracle Ford responded

Holland123, Thank you for the nice review! We’re pleased that we were able to help you move from a service customer to a satisfied sales customer. Gator and Sandra work hard for their customers and it appears that you experienced their professionalism firsthand. We look forward to seeing you back for your regular maintenance. Thanks again for your purchase!

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