Mirak Chevrolet Hyundai

I wanted to like this dealership. Convenient location and had the car I was looking for (Genesis Coupe RT). Dragged my husband in to the dealership on a Sunday afternoon and not a single person even acknowle had the car I was looking for (Genesis Coupe RT). Dragged my husband in to the dealership on a Sunday afternoon and not a single person even acknowledged us in the showroom. It's okay if you're busy, but to actively avoid all contact for the 20-25 minutes we were there waiting for someone to help us? Makes me skeptical of your customer service. Edited to add that Norm and the rest of the crew at Mirak bent over backwards when they realized what had happened. Would definitely recommend calling ahead, though, if there's something that you really want to see and want to make sure that someone has the time to spend with you. That's the case with any dealership, though. More

I recently moved to the Arlington area, and was recommended to the Mirak Chevy Dealership for any maintenance needed on my Chevy Malibu. I have experienced excellent service all around, but what ha recommended to the Mirak Chevy Dealership for any maintenance needed on my Chevy Malibu. I have experienced excellent service all around, but what has prompted me to write this review is the bodywork that was just completed on my car. Doug Wiswall was courteous, friendly, and fair in estimating the cost of the bodywork; he (and his team) completed the repair early and beautifully, squeezing me in before the Thanksgiving holidays. Also, the detailing on both the interior and exterior was a very nice touch. My car is absolutely gleaming, and looks just like new! I would definitely recommend Mirak Chevy, and especially the Collision Center, to any one looking for quality service. More

I cannot say enough good things about the people at Mirak. I had previously purchased my car there (read my review), next had an oil change. On that trip I was treated with friendliness, courtesy and Mirak. I had previously purchased my car there (read my review), next had an oil change. On that trip I was treated with friendliness, courtesy and respect for my time. Next...unfortunately , had front end damage on my Hyundai Elantra. WHen thinking of who to bring it to, my first thought was, Mirak Collision. I am so happy I did!. From the first phone call to Kathy to explain my damage and needing help, I was treated with caring and professionalism. She listened to my story and got me in at my first convenience to have it looked at. Next, I showed up at Mirak with my car and was immediately greeted and met with Jim Cummings to assess the damage. Jim was very patient and thorough as he examined my car and listened to my concerns. He was explained things in detail to me, not just what needed to be done , but what was damaged and why, without me having to ask, as it should be as I would have had no idea what questions to ask other than what need to be done and an estimate. He met with my insurance appraiser the next day and everything got moving. Kathy kept me updated on the progress on the work and made sure to tell me when she would call me next to check in. Then, the day came........Kathy called and said my car was ready, which, was SOONER than estimated. The charges were on estimate as well and worth every penny for the great work that was done. When I went to get my car I was greeted again by Jim and he showed me my car. Unbelievable! It looked better than when I bought it new (had only 5000 miles on it ) I mean, it was gleaming perfection! I was stunned. I asked who had done the work on my car (and it was extensive). His name is Bill Vachon..a master! Afterwards, when a friend who has experience with car repairs saw it, he too agreed, the work was top notch and was impressed. I cannot say enough good things about the crew at Mirak. They go the extra mile to make you feel important and satisfied with their service. They even washed and shined up the inside and outside of my car, even the wheels! It looked stunning. They are professional, caring, honest and helpful. Thank you all for making a frustrating situation as easy as possible! More

I had done lots of research on the 2011 Hyundai Sonata GLS before meeting Jonathan. Dealt with a number of dealerships "Internet Services" for buying a new car. Used various online car buying tools so I GLS before meeting Jonathan. Dealt with a number of dealerships "Internet Services" for buying a new car. Used various online car buying tools so I felt comfortable with what I wanted to spend before going to Mirak. Arrived and was warmly greeted by Jonathan. The dealership already had much of my information on file. I indicated the color preference and basic options and he did a search for a car. While sitting there, they checked out my old car for trade and by the time he found a match, they had a price ready for my car. He was a little high on the final figure and I asked for only 1 price adjustment. He came back and said, no problem. I left a deposit on the car, spoke a little more with Jonathan and was out the door in less than 40 minutes. He was excellent as were all of the people I dealt with in the dealership. On delivery, took me down to meet the service department. Explained and offered to set up anything I didn't understand. The car is beautiful, Jonathan was great and I have never had a better car buying experience. More

After shopping around for a few months to replace a much-loved compact wagon that had served well for 15 years, I was not very satisfied with any of the affordable (under $25k) replacement options. Eve much-loved compact wagon that had served well for 15 years, I was not very satisfied with any of the affordable (under $25k) replacement options. Everything was either a little too small, a lot too large, unreliable, not well laid out inside, or otherwise inferior to my older vehicle. I would have been happy to wait another year, as models seemed to be moving in the (Eurostyle) direction I wanted. But the old wagon was starting to fall apart, and was unlikely to pass inspection in five months. I planned to wait until then, and buy whatever was the nearest fit on the best promotional sale. There isn't a very close Hyundai dealer to me, so I hadn't bothered looking, or even doing complete Web research. Happened to be passing through Arlington with spare time, though, so called ahead and dropped into Mirak. Sales team (salesman, sales manager, office manager) were all polite and pleasant. I was given straightforward information with no pressure or games. They happened to have one of the relatively uncommon model I wanted (Elantra Touring manual) on the lot, so I stretched the time and took a test drive. Car handled nicely and seemed generally suitable. Got pricing information, thanked dealer, said I'd think about it. Went home, did more research, thought hard about grinding noises coming from current vehicle's front axle. Called dealer, talked more seriously about price, including trade-in and a few add-ons. They were surprisingly generous, given old car's condition. Thought about it some more, said I'd be back the next day to buy the car. Can't recall a previous auto purchase as effortless, pleasant, smooth. Everything was ready on time; Ken even managed to transfer all my radio settings to the new vehicle during the brief paperwork ceremony. They introduced me to the service staff as well, which was nice. Additional keys, mats, etc. arrived in good time. Car has performed fine so far. I can recommend this dealership and salesman without reservation. It's a bit further than I liked from home, but quality of dealership makes it worth the drive. And there are plenty of worthwhile shopping, dining and entertainment opportunities right nearby to make it something of a destination. More

I have been buying cars for many years.Buying at Mirak was a pleasant surpriseNo pressure No hype.Dealing with John and his manager was painless.There is a Hyundai dealer close to my home and the differec was a pleasant surpriseNo pressure No hype.Dealing with John and his manager was painless.There is a Hyundai dealer close to my home and the differece was like night and day.I had a small problem problem and went back to Mirak .Everyone including John and the people running the service department were very accomadating and helpful.I spent 30 yrs in retail management These folks know how to make a customer happy More

I recently brought my 2003 Accent in to fix the transmission. I was very frustrated because I've had transmission trouble before, but Bill and Craig figured out what was wrong and got it fixed. The transmission. I was very frustrated because I've had transmission trouble before, but Bill and Craig figured out what was wrong and got it fixed. They kept me updated on the status and were flexible about when I was able to pick the car up. I always have very good customer service at Mirak. They are good at listening to the problem and working with the customer to fix what's necessary. I'd recommend this service center to my friends. More

i went to this dealership to have my left tail light bulb replaced with my 3 kids in tow...i was out of there in 15 minutes. They made this experience easier on my kids as they did for me. Great customer s replaced with my 3 kids in tow...i was out of there in 15 minutes. They made this experience easier on my kids as they did for me. Great customer service...kind and attentive. I recommend this dealership for all service needs. More

I'm a Connecticut resident, owner of a Hyundai that broke down at Logan Airport during a New England college trip. The car was towed to Mirak, and Phil Zullo was the Service Consultant. Being both from out down at Logan Airport during a New England college trip. The car was towed to Mirak, and Phil Zullo was the Service Consultant. Being both from out of town, and under significant time pressure, Phil was more than helpful - he was able to work the repair into a crowded service schedule, and the service team identified the problem, made the repairs, and even conducted an outstanding recall repair. The service department, and Phil Zullo in particular, were outstanding. More