Mission Viejo Kia

I had an extremely disappointing experience with this dealership's service department. From the beginning, I was made to feel uncomfortable because I had not purchased my vehicle from their dealership. R dealership's service department. From the beginning, I was made to feel uncomfortable because I had not purchased my vehicle from their dealership. Rather than focusing on providing good customer service, the interaction felt judgmental and unwelcoming. During my visit, I was also pushed to purchase services that are not part of Kia's recommended maintenance schedule and appeared unnecessary. As a customer, this felt more like an attempt to upsell than an effort to address my vehicle's actual needs. The biggest issue involved the power sliding door on my 2026 Kia minivan, which suddenly stopped working. This is a problem that many owners have discussed online, yet the dealership refused to cover the repair under warranty. Instead, they claimed the damage was caused by either a child kicking the inside of the door or a dog. As a family vehicle designed specifically for parents and children, it seems unreasonable to suggest that normal use by kids should void warranty coverage. My children were not kicking the weatherstripping as claimed, and I felt the dealership was looking for a reason to deny the repair rather than investigate the issue fairly. As a woman, I left feeling that I was being talked down to and pressured into unnecessary services. To make matters worse, my husband contacted the service manager three separate times and never received a response. We then received a follow-up call from the dealership's customer service team, where we shared these same concerns and specifically requested a call from the service manager so we could try to resolve the situation. Once again, no one ever called us back. What started as a frustrating service visit became even more disappointing because of the complete lack of accountability and communication. I would not recommend this dealership's service department based on our experience. More

Their rating is 4. 9, and I know why. I don't even have a Kia and I like this parts and service department. I do have a Hyundai, which is why I have discovered this deal 9, and I know why. I don't even have a Kia and I like this parts and service department. I do have a Hyundai, which is why I have discovered this dealer. I don't have car purchase experience, but for service, they are awesome. No upsell, no attempts to get more out of me than I want. They took a Kia coupon from me and honored it for an oil change on my Hyundai. I felt a little funny, being a Hyundai at a Kia dealership, but now I feel at home and feel sorry for all of those Hyundai owners that don't go here for parts (cheaper in price but exactly the same parts), service (again, less expensive, and actually BETTER service). This Kia dealership's coupon was for FULL synthetic oil, and no mention of "up to 5 quarts, additional extra" charges. The Hyundai Tucson (and Kia Sportage) 2.5L 4 cylinder engine requires 6 quarts, and they didn't charge me any more for that. No fuss, no feeling of being taken advantage of, just great convenient service at a great price. And yes, I did buy parts from them previously, and paid less than the Hyundai dealership was asking. I think I'd be stupid to NOT come back to these guys for all my Hyundai (and possibly future Kia) needs. BTW, my service advisor was Patrick, great guy! More

Always a good experience, Jeff Sanchez really went above and beyond with his kindness and generosity. and beyond with his kindness and generosity. More

Samantha is awesome and always follows-up with us. The staff at this facility are always very friendly and helpful. The staff at this facility are always very friendly and helpful. More

Michael Quezada was great to work with this week, helped us purchase a new Kia Sportage Hybrid and the entire process couldn't have been better. Everyone at the dealership was very helpful. I've purchased m us purchase a new Kia Sportage Hybrid and the entire process couldn't have been better. Everyone at the dealership was very helpful. I've purchased many cars over the years but can honestly say Michael is the best sales consultant I've ever worked with. Oh, we love the SUV! Tim More

Raya, was fantastic to work with! She made the test drive of the Kia Carnival easy, informative, and enjoyable. Super helpful and no pressure—highly recommend! She made the test drive of the Kia Carnival easy, informative, and enjoyable. Super helpful and no pressure—highly recommend! More

Omar Heredia met us at the door, and we had the easiest car buying experience we've had in over 30 years and 4 new vehicles. Between Omar and Roy in financing the experience was extremely efficient and we car buying experience we've had in over 30 years and 4 new vehicles. Between Omar and Roy in financing the experience was extremely efficient and we were in and out with a new Sportage in about 3-hours. Still a little too long, but it was due in part to our not being totally ready to buy that day, but with no stress, we were completely satisfied. We highly recommend MV Kia and this team. More

Rooz helped my nephew with her new car Purchase at Tustin Kia recently and he helped me 2 years ago at Mission Viejo Kia. Completely different experience comparing to my past experiences I had in different d Kia recently and he helped me 2 years ago at Mission Viejo Kia. Completely different experience comparing to my past experiences I had in different deaerships. Will visit again for our next car. More

Jacob made it easy to purchase a new vehicle. We're very excited about our new Kia and we're grateful the process was quick and easy. Thank you! We're very excited about our new Kia and we're grateful the process was quick and easy. Thank you! More