Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
980 Reviews of Mission Viejo Kia - Service Center
Sort by
September 17, 2023
Very nice service advisor. My car was repaired very quickly. Glad you still will work on Acuras My car was repaired very quickly. Glad you still will work on Acuras More
by Dana
Employees Worked With
Helpful September 15, 2023
Good service. It would be nice if I knew in advance how long it takes It would be nice if I knew in advance how long it takes More
by David
Employees Worked With
September 12, 2023
The dealership was very welcoming and clean. They got me in and out in the correct amount of time and Jeff was fantastic. They got me in and out in the correct amount of time and Jeff was fantastic. More
by dmoderow
Employees Worked With
September 11, 2023
Jeff helped and went above and beyond to make things easier for me. He made my experience worth every minute worth the wait to get my car fixed. easier for me. He made my experience worth every minute worth the wait to get my car fixed. More
by Lexy1773
September 10, 2023
The service at Mission Viejo Kia dealership was outstanding! I had an appointment and Jeff helped me right away. My Kia Soul needed a scheduled service, as well as checking a concern I had with t outstanding! I had an appointment and Jeff helped me right away. My Kia Soul needed a scheduled service, as well as checking a concern I had with the vehicle’s acceleration. Jeff was very professional and helpful, and he didn’t ignore my concerns (like two other dealerships in two other cities did) he said Gilberto (One of the best mechanics at Mission Viejo Kia!) would take a ride with me, so that I could tell him what my car acceleration issues were. Gilberto seemed as a very experienced mechanic and explained that the changes in acceleration were due to recall updates done on the vehicle’s computer, and that the vehicle acceleration was working well. My car service was done in a couple of hours, meanwhile I enjoyed a delicious courtesy lunch from the dealership, and spoke to salesman Adam about some car trade prices. I had a great experience at Mission Viejo Kia with Jeff, who was very helpful writing up my work order; Gilberto who left my car feeling brand new; and Adam who showed me some vehicle prices, all of them were professional, knowledgeable and friendly. I feel zero stress knowing that next month when I take my car in for a brake service, Jeff and Gilberto will be there to help me again. Thank you guys, I really appreciate your help, and thank you so much for making my visit to your Mission Viejo Kia dealership a stress free experience. More
by moran.angelica0403
September 09, 2023
Service was excellent, the provided video is nice to get an idea of what was inspected and the service for customers is great with snacks and drinks. an idea of what was inspected and the service for customers is great with snacks and drinks. More
by Josh
Employees Worked With
September 09, 2023
Having lunch on standby for customers was wonderful and the periodic updates on my service was nice. the periodic updates on my service was nice. More
by Josh
Employees Worked With
September 07, 2023
Very courteous, and the availability of Lyft for transport was a welcome surprise. Also, washing my car was an added perk. The video showing the work done and progress was also a great surprise. Top transport was a welcome surprise. Also, washing my car was an added perk. The video showing the work done and progress was also a great surprise. Top notch!! More
by debmadalena
Employees Worked With
September 07, 2023
Very professional, kept me up to date on repairs and time until completed . Definitely made me completely satisfied until completed . Definitely made me completely satisfied More
by Michael
September 06, 2023
The guys at Kia Mission Viejo are doing a great job. Though the work took longer than expected, everyone was courteous, professional, and I was well taken care of with rides to/from home. Definitely a w Though the work took longer than expected, everyone was courteous, professional, and I was well taken care of with rides to/from home. Definitely a well-run shop. More
by Chris
Employees Worked With
