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Modesto Toyota - Service Center

Modesto, CA

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196 Reviews

196 Reviews of Modesto Toyota - Service Center

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January 15, 2017

My only spot for service of Prius Jose was great & helpful, answering all my questions regarding recalls. Cashiers were barely polite and did not even acknowledge that I spoke when I More

by Prius3
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 16, 2017 -

Modesto Toyota responded

We're happy to see that Jose provided you with quality service but disappointed that the same can't be said about some of our other employees. If you'd like to discuss any of the issues you faced, please feel free to contact me. Regards, Kevin Stinson General Manager kevin@modestotoyota.com

January 14, 2017

Excellent friendly service Welcoming walking in. Shuttle driver accommodated me to work drove safe. Noah was fast and friendly. Cashier was also friendly. Picking up my vehicle More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Jan 16, 2017 -

Modesto Toyota responded

Hi Angie, Overall we're pleased to see your experience was a positive one. We've taken some of the issues outlined in your review into account and will work to fix them. Thank you for choosing Modesto Toyota and we hope to serve you again very soon. Regards, Kevin Stinson General Manager kevin@modestotoyota.com

December 23, 2016

Quick, easy, friendly service I was going to tracy to service my vehicle, even though i live in the modesto area. I had a bad experiencence in the past. Recently, i decided to give More

by ToyotaJose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael service advisor
Dec 27, 2016 -

Modesto Toyota responded

Hi Jose, Thanks for giving us another opportunity to show you that we're serious about customer service. We're so happy to see that Rafael took care of you and your vehicle. Please know how much we appreciate this review and your business. Look forward to seeing you at your next service appointment. Regards, Kevin Stinson General Manager kevin@modestotoyota.com

December 08, 2016

Forgotten Reset After service technicians failed to re-set the maintenance service reminder on my car. I also usually get a new sticker reminder on the mileage for t More

by DennisImhoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hype Media
December 07, 2016

A very good staff at both front desks and in the car service I have confidence in the service staff since I've been with them for eight or ten years. The ladies at the front desks are courteous and precise in r More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
How can I write their names if their names are not here. The people I had contact with were all tops!
Dec 22, 2016 -

Modesto Toyota responded

Hi Pete, We're grateful for your loyalty to us here and love having you as a member of the Modesto Toyota Family. We hope your car is running just like new and we can't wait to see you at your next service appointment! Regards, Kevin Stinson General Manager kevin@modestotoyota.com

December 06, 2016

Brand New Car Smells like Urine 2015 Prius C purchased February 2016 NEW. Two months in Starts smelling like urine from HVAC. Horrible treatment from service manager. Repair not work More

by Chrissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hype Media
December 03, 2016

Compassionate Thank you for treating me fairly. I appreciate the time you took to take care of my car. Mike always takes good care of me. Thank yiu. More

by Denilou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Jose
Dec 27, 2016 -

Modesto Toyota responded

Thanks for this positive review. We're always looking to take the best care of our customers and are happy to see that Mike and Jose did just that. We hope your car is running just like new and we look forward to seeing you at your next service appointment. Regards, Kevin Stinson General Manager kevin@modestotoyota.com

December 02, 2016

Fully satisfied I always love to go to toyota because they know what they are are doing. They are the experts. I will recommend toyota to everyone. More

by Cf 2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everybody did a great job
Dec 27, 2016 -

Modesto Toyota responded

We take great pride in providing top-notch service and couldn't be happier to see that our team provides you just that. Thanks for being a part of the Modesto Toyota Family and we'll see you in 2017! Regards, Kevin Stinson General Manager kevin@modestotoyota.com

December 02, 2016

Dropping my Car Off I planned to drop my car off to be serviced the next day. Instead the mechanics had time to do it that day. I waited about an hour and it was done. More

by DJCohagan80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Persons who take the car for service.
Dec 27, 2016 -

Modesto Toyota responded

We're so pleased to see that our service team got you in and out in no time. Thanks for choosing Modesto Toyota and should you ever need anything, please let us know! Regards, Kevin Stinson General Manager kevin@modestotoyota.com

February 25, 2016

Service department. Service department is horrible. I had an appointment to have my oil change and front break pads replaced. My appointment was for 9 AM I told the ser More

by Frustrated customer
Customer Service
Recommend Dealer
No
Employees Worked With
John
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