Mohawk Honda

great vibe , awesome ppl , quick responses Wasn't sure on getting a newer vehicle. After awhile with the recalls an talking with Brandi at the front desk who is awesome an deserves a raise on h Wasn't sure on getting a newer vehicle. After awhile with the recalls an talking with Brandi at the front desk who is awesome an deserves a raise on how up keep she was. Called us every 2 weeks or so to give us updates on this Ridgeline i wanted. She was very quick an polite kbowledgeable . She started the whole expierence very very well.We made a decision to go an see, we've been told no before. walked in to look at 2013 Ridgeline. Our rep was awesome knowledgeable an great attitude . Mark Ellis , he knew what was going on, but he had a lot to do . We saw 4 different ppl , not in a bad way. Made sure we were set an taken care of an introduced themselves. Very polite an professional. Got the numbers we went home he gave his his cell phone number an said let me know. BTW he worked with us on his day off . Friday comes around we got the number down to where it was good for us with a huge drop of APR @ 6.84 when we started we were at 23.99 Walked in Saturday had a small down payment of $750.00 an great APR . Joe our finance was great , quick with the pen an talked us through with all our paper work an answered every question we had to ask an knew everything.took some pics an full detail with nice buff job an full tank of gas. Was the best experience I had not only the price but the customer always comes first. These 3 ppl we stated in here need a nice company car or something huge maybe a nice raise or week off with pay with out taking vacation time away from them. On a day in an out work week an how it can be the same thing these guys are the best More

Friendly and helpful staff I worked with Katie Gattuso and she was very friendly. She helped me get into a new 2016 Honda Civic. The whole staff kept the whole buying process mo I worked with Katie Gattuso and she was very friendly. She helped me get into a new 2016 Honda Civic. The whole staff kept the whole buying process moving along and was able to drive my new Civic home that day. I would recommend Katie and Mohawk Honda. More

A long day of reconciliation I was having trouble with a used car I had bought from Mohawk Honda when I received an email about trading it in. They came and picked me up from my h I was having trouble with a used car I had bought from Mohawk Honda when I received an email about trading it in. They came and picked me up from my home as my car was being serviced. Damon Luten spent the entire day with me to help rectify the situation, send me home in a new car and keep me as a long time customer. I also want to thank Andy for understanding and acknowledging the trouble I was having with the used car I had bought and helping get me a good deal. More

Started Great ,ended not so great. Mark Ellis is undoubtably the best sales rep I have ever worked with. He was pleasant, personable and straight forward with information, a great guy t Mark Ellis is undoubtably the best sales rep I have ever worked with. He was pleasant, personable and straight forward with information, a great guy to work with. On Tuesday July 5th I took a test ride and made a decision to lease a new Civic. Wait to get into finance paperwork was entirely too long (over an hour) and in fact did not even happen until our second visit. Total time to this point was about three hours. The car I wanted had to come from another dealership and it would be in on Monday the 11th. That was okay with me. On Tuesday (12) I was told to come in on Thursday (14) between 12:30 -1:00 to close and drive away a happy customer. Then things started to turn. I came (on time) but things were running a little behind. That too was okay ( went to lunch ). Upon return I got a thorough and courteous education from a young man named Steve. This went very well but the key exchange got a little nuts. Next came the finance process starting with an abnormally long wait (again) for a customer (me) who should have been next in line. I waited some more, finished the paperwork and finally left the dealership just before 4pm. Total time this visit 3.5 hours. Upon my departure I was compensated for inconvenience with a lunch reimbursement ( for which I was grateful) I got home and found I did not have temporary Insurance cards so I went back to get them. Okay. I got them and returned home. Wait ... there's more. I get a chance to go over the paperwork and discover the vin# on the NY registration tag and the lease agreement do not match insurance cards or the vehicle tag on the dash. I call Mark and he apologetically agrees to correct the problem ASAP. Later in the afternoon , about 2:45 I arrive at Mohawk Honda to get things straight, I'm cordially greeted by Mark and he relieves me of the wrong paper and sends it through the re-do process. I wait patiently . I have coffee and cookies, nod off, take a walk and wait some more. I catch up to Mark between customers and he is surprised to see I'm still waiting so he does the right thing and tracks down the paperwork and the business mgr. They both apologize but I must admit I'm not very forgiving at this point. A couple of initials and signatures , less than 5 minutes and I'm out. It's now just after 5pm. Total time this visit 2.25 hours. Overall : 9 hours 15 minutes in three visits over a 10 day period. Now here's my question ; xxx took so loooong ? If there are office malfunctions, errors, staffing issues and the like it's not the customer's problem. Please improve your priority skills , customers do not enjoy feeling second class. I kind of felt like the customer standing at a register checking out when the phone behind the counter rings and all of a sudden that becomes the priority for the merchant. You should not forget the person standing in front of you, they were first ! Needless to say I am very disappointed in your company's customer service but I certainly hope it improves when it comes to mechanical maintenance or you will lose my future business. More

Great experience with a professional and knowledgeable team. The best part of working with Mohawk Honda was the fast response times. Brian helped me secure a fully loaded 2016 Honda Odyssey Touring Elite quicke The best part of working with Mohawk Honda was the fast response times. Brian helped me secure a fully loaded 2016 Honda Odyssey Touring Elite quicker than I could have imagined. He was able to outfit the vehicle with everything I asked for at an extremely competitive and fair price. Most importantly, I explained how I needed the vehicle ready to go in just a few days and even though what I wanted was not in existing inventory, Brian was able to find the exact color, make and model I requested and have it delivered to me in 48 hours. Doing business at Mohawk Honda was fast, reliable and honest. I couldn't be happier with the overall experience and I would highly recommend Brian and Mohawk Honda to anyone looking to purchase! Thanks! Randy More

Buying a great car & feeling at home. Mark Ellis, Nate, Lou & the other staff kept the buying process moving along in a professional manner and I couldn't be more satisfied. Thank you all. Mark Ellis, Nate, Lou & the other staff kept the buying process moving along in a professional manner and I couldn't be more satisfied. Thank you all. Randy Smethurst More

Excellent experience I remember the last car I purchased from this dealership (2014 Honda Accord) and the incredible sales person ( Jen DiCerio) and Manager ( Michah Tronc I remember the last car I purchased from this dealership (2014 Honda Accord) and the incredible sales person ( Jen DiCerio) and Manager ( Michah Troncone) that made the experience easy and fun. Well Mohawk Honda you didn't disappoint. From your MXP Team in Kelly Simone and Tiffany Szemplinski and the warm reception I received to the introduction to Sales Person Camren McKenna who again made buying a car fun . His knowledge of the vehicle (Honda CRV) and pure joy of what it means to giving quality sales performance, Even on the day of delivery, when we all know things can get crazy ( lots of people there to take delivery as well) he maintained his professionalism and got it done with the help of Finance Mgr Nate Gagnon. Thank you Nate! Big shout out to Amalia Daviero who did and excellent job on explaining all the features of our new Honda CRV. Best of luck Amalia!! My wife and I are extremely pleased. More

A positive experience buying a new car I purchased a new car at Mohawk Honda yesterday. I am so glad I decided to go to their dealership. Prior to my visit I called and was given useful i I purchased a new car at Mohawk Honda yesterday. I am so glad I decided to go to their dealership. Prior to my visit I called and was given useful information by an internet sales consultant. It's the reason I decided to travel a bit farther from home and it was worth the trip. My sales associate on site was also knowledgeable and thorough. I was satisfied with the price offered on the car I wished to buy. The amount I was given on my trade-in was very reasonable. The financing offers were clearly explained and the sales associate and the finance manager were patient as I asked many questions and took time to weigh my options. After purchasing the car, I met with a delivery coordinator who took me through all the features on my new car and gave me her full attention as I asked questions and worked through unfamiliar features. Every step of the process felt positive and productive. I am really grateful to the whole staff for making what is often a stress filled experience so enjoyable. Thanks to everyone. I will recommend Mohawk Honda to my friends and colleagues. More

confident, relaxing, quick, good fit We were looking for a pilot. The dealer closet to us only had 7. I checked out your website you had 48 on the lot. I listen to Lavack on the radio he We were looking for a pilot. The dealer closet to us only had 7. I checked out your website you had 48 on the lot. I listen to Lavack on the radio he said you guys know what you doing. He doesn't know a lot about sports but he must be right about something (only kidding). We came an extra 40 min. to your lot and it was worth it. We felt comfortable and confident with our purchase. We came in looking for an EX were given both prices. The EX was a bit of a strech for us so we decided the LX was a better fit at this time. Everyone was supportive and professional toward are choice and the EX was not brought up after that. Even though you had quite a few more of them and they had a hire price tag. I really appreciate not being made to feel like I was obligated to buy the EX. Anyway I will stop rambeling now. You have a great staff you should be proud of them. I wish I lived closer so they could do my service. Your new customer Kevin L Havens More

Great sales...wish they could keep up the work We purchased used pilot and the process was pretty stress free...the sales people were very friendly and easy to talk to but after they get you out th We purchased used pilot and the process was pretty stress free...the sales people were very friendly and easy to talk to but after they get you out the for forget about it! My battery died about 3 weeks after purchasing the vehicle....I was unloading groceries with the overhead lights on...lights were on less then 5 min When I called to inquire about it they wanted to me to bring down the vehicle (I live an hour and a half north) when I asked if it was covered by warrenty she said it was doubtful and that they'd need to actually see it to test it them selves. When I explained that I didn't want to drive an hour and a half with 2 young children the woman said she would need to call me back...when she did she told me it wasn't covered by anything and pretty much good luck. Also, we've been waiting to hear about the second key that was supposed to come with the pilot...a month later and we're still emailing and playing phone tag....our salesman no longer works for mohawk so now we're back at square one. Even tho their sales pitch is great as soon as you sign you're out the door...just like every other car dealership! More