I bought a brand new 2019 RAV4 hybrid in September and unfortunately had my low air pressure light come on. I measured my tires, and to my surprise, all my tires measure 50 PSI with two different gauges, except for my right front tire, which measured 27 PSI, which had a nail in it. I was pretty upset about the nail, which happens, but more upset that Molle would let me drive a brand new vehicle off their lot with 50 PSI in my tires. I know what high air pressure does to the wear of tires, and I’m honestly thankful that I hit a nail, because I otherwise would have driven for months at that dangerously high PSI. We called to make an appointment for 11/9/19 and talked to Kayla who gave us a 10am slot. I checked in with Rick and he said he had no record of the appointment. I had assured him we had talked to Kayla, and he just repeated what he said and said they were clearly very busy and it was going to be a while. Furthermore, when I bought my vehicle, I spent additional money on the wheel and tire protection package which I was told at the time covered nail damage. Come to find out, it’s only covered if they replace the whole tire. I was mislead when I bought this warranty, and am not very happy it wasn’t made clear to me that not all types of damage were covered. I have had previous similar poor experiences another car dealership in town, and had been hopeful that Toyota was going to be different, but it’s not. If this is the level of customer service you get when you spend $40,000 two months ago, Molle Toyota will not be ever getting my business in the future. I’m very disappointed, and hope you all can raise your level of customer service in the future.