Momentum BMW MINI

Please let me take this opportunity to give feedback on my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MI my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MINI in Houston for basic servicing. My instructions were simply to reset the computer and perhaps change the oil, etc., if it appeared to need it. She was clear on these instructions to Jorge, the service person there. I also spoke with him by phone and told him I only wanted the basics done. He listened, at least I thought so. My daughter sent me an estimate of things that Jorge wanted to do, including many things I felt unnecessary such as environmental cleaning, etc. I wrote her and Jorge back when I received the email (5 hours time difference) to say no….not to do any of the things on his list. He did them anyway!!! I was charged $1,300 for a lot of nonsense…and the computer wasn’t even addressed or fixed!!!! Couldn’t believe it. Then, he wanted another $1,000+ to work on the computer. I was/am livid. Not sure what I paid for…but it was UNNECESSARY, in my opinion, and NOT what I took the car into Momentum MINI for. I am very upset and disappointed in this dealership. And now, when I call the Baton Rouge office ( I live in Lafayette, LA), I find that there is NO ONE in this state that will even work on my car. I have had good service before from Momentum, but never again will I enter their establishment. Again….I feel really abused and let down by these people. I will forward this review to others, hoping that in the future, others will not suffer this same outcome. LThomas More

My experience with BMW Momentum was wonderful. If highly recommend the Sales Team of Tommy Savage and Kenneth Terry if you are looking for your next BMW/Mini or Pre Owned vehicle from BMW Momentum They m recommend the Sales Team of Tommy Savage and Kenneth Terry if you are looking for your next BMW/Mini or Pre Owned vehicle from BMW Momentum They made the buying experience easy and memorable More

Great atmosphere, customer service was very friendly. Curtis was absolutely the most, he explained every question and concerns I had. Also, he made me feel I could trust him, even though he was there t Curtis was absolutely the most, he explained every question and concerns I had. Also, he made me feel I could trust him, even though he was there to get paid, Curtis never missed a beat.. great guy! More

Went to the dealership to make my first ever BMW purchase, something I have wanted to do since being able to drive. I arrived on a Thursday and spoke with a salesman by the name of Bruce L., Bruce w purchase, something I have wanted to do since being able to drive. I arrived on a Thursday and spoke with a salesman by the name of Bruce L., Bruce was professional and showed me several vehicles before I settled on the one I wanted. Bruce never showed any signs of frustration with me picking my SUV. fast forward to the next day, came time to purchase my SUV through my actual salesman, Ivan P. who was also good. I negotiated the price of the vehicle and the value for my trade was good enough for me to add it to the deal. We go back to financing and this is where things go a bit crazy. I meet with the finance, mgr Jason. We go to his office and start talking about warranties and gap and other things. I said man, I don't want to do the deal if due to gap and warranty being a bit high. Jason states, How about I throw in Gap for this amount a month. I sat there pondering the amount total and monthly and I decided not to go through with the purchase. Jaso stated, how about I throw in a warranty as well for the monthly amount. I said, "Cool, let's do it". I sign documentation, make my DP and get the paperwork and look over it. I see a charge for Gap of $1300 and a warranty for $4400, so I called Ivan back and ask to speak with Jason because I was under the imp[ression that the warranty and gap would be covered by BMW and not me. So, Jason comes back in and we have a semi-heated discussion about who was right and who was wrong. I decided not to go through with the purchase and to get my DP back and my trade also. He issues me a refund and gives me my keys back and I'm getting ready to leave. at this point, Mr. Tommy S. (used car manager) comes outside while I'm speaking with Ivan by my car (trade) and overhear the conversation. Tommy makes me an offer and we go back inside to once again finalize the deal. I asked to be with another finance person but they sent me back to Jason, who was visibly upset. We're in his office and i close the door and we just sit in there almost without speaking to each other. He telle=s me I have to sign paperwork over and it needs to be in a hurry because he has another client ready to come in a sign their paperwork. Jason tells me he's been with the company 15 years and this is what he does for a living and he doesn't like someone d=saying something he didn't say. Jason tells me he has worked and works with high-profile clients that come in here and are ready to purchase. Jason states again how long he's been here at BMW and once more about his "high-profile clients". I didn't say anything but felt like he wasn't speaking about me. the way he spoke was like I was at the bottom and he's doing a favor by helping me out. At the beginning of the meeting with Jason, he was telling me he's willing to walk away because I couldn't decide on his time frame. I advised him, I am making a decision here that I have to pay for. Yes, my mind was made up to purchase but I'm not going to get ripped off either. I would recommend this dealership because they were professional to me and my wife, I would just say make sure they don't try tactics on you such as fast-talking and telling you you have a time limit on working with them(Jason). Overall, I am happy about the car but not about the issue that came up during my visit. More

Patrick made this my best car purchase ever!! He made sure to have my vehicle in top condition and certified. He also made sure that I was happy and not pressured into buying from him sure to have my vehicle in top condition and certified. He also made sure that I was happy and not pressured into buying from him More

I think a lot of us have had the experience that gives many car dealers a bad name - for me, this was absolutely not one of those experiences. Everyone I interacted with was fair, trustworthy and worked h many car dealers a bad name - for me, this was absolutely not one of those experiences. Everyone I interacted with was fair, trustworthy and worked hard to earn my business. I need to particularly compliment my sales advisor, Mikah Rios, who was incredibly friendly, professional, competent and pleasant to work with. Despite the fact that many transactions in the larger business world are accomplished without the principals necessarily ever meeting face to face, it seems like a lot of dealers still treat online shoppers as second class citizens - not Momentum or Mikah. They were respectful and efficient, and just incredibly professional all around. More

Staff and facility are excellent. David Chu went above and be on to help us make our decision. The facilities are top notch. Service department took care of getting car ready in a very short amount of ti and be on to help us make our decision. The facilities are top notch. Service department took care of getting car ready in a very short amount of time. More

Mikah is hands down the best salesperson I’ve encountered. Not only would I recommend her to my friends and family, but I already have. Jason in finance was amazing as well. Great team! encountered. Not only would I recommend her to my friends and family, but I already have. Jason in finance was amazing as well. Great team! More

Tatiana was excellent Sales Advisor. She answered all the questions. Excellent customer service and Great Deal. Very friendly. I will recommend my friends and family to Momentum BMW. questions. Excellent customer service and Great Deal. Very friendly. I will recommend my friends and family to Momentum BMW. More

Good dealership with excellent sales people, 3rd time doing business with this dealership. I will recommend this dealership to my friends because of their professionalism doing business with this dealership. I will recommend this dealership to my friends because of their professionalism More