Momentum BMW MINI

Everyone is always so nice and chill here. Roberto and Shawn are the best. I never got the names of the ladies at the front desk but they’re always sweet. Roberto and Shawn are the best. I never got the names of the ladies at the front desk but they’re always sweet. More

Clean, large wait room. Service advisor was knowledgeable and took time to answer my questions. Service advisor was knowledgeable and took time to answer my questions. More

Simply disappointed, I have never experienced such poor customer service at this location. After finally receiving help, I was assigned to service advisor Anjel, who immediately shared with me that the ke customer service at this location. After finally receiving help, I was assigned to service advisor Anjel, who immediately shared with me that the key fog reader is down so everything will have to be tested versus just allowing the machine to read the key. I thought that was odd, however, I understand that technology happens. I informed him I came in because of a recall letter I received, and mentioned the vehicle status setting, in lieu of “testing everything.” I had 4 bulbs out and was quoted an amount for a diagnostic fee to ensure it was not an electrical problem. I happily agreed. I was assured 1 to 2 hours, however, if the technician discovered anything electrical problems, I would have to leave the vehicle overnight. After three hours and 47 minutes had passed, I texted the service manager Anjel, who then called stating the service department was about to close, and they were unable to look at the front of my vehicle, however, they replaced the bulbs in the back. I was utterly confused because I was told that I would receive a diagnostic of the vehicle to ensure it was not a wiring issue. Which, in my non-mechanical mind, entailed the front lights of the vehicle as well. I pay a significantly larger amount than what I was quoted and was told to bring the car back on Monday to finish the front light bulbs. I review the invoice and I did not see a diagnostic or an inspection, still optimistic, I return to the service department and ask about both. Anjel states that they were very busy today, and they were unable to complete the inspections or the diagnostic. I was told I was charged additional for the labor he said, and I quote: “One hour to replace the bulbs on the rear right side and one hour to replace the bulb on your rear left side.” The most frustrating part about the entire situation is that I still am 100% unaware if my vehicle engine is producing increased CO emissions, which was the only reason I brought my car into service; to check if my vehicle was part of the recall. Also for a more accurate reflection of this dealership please check YELP reviews. I have attached the link below. https://www.yelp.com/biz/momentum-bmw-houston?start=30 More

Excellent and very on time work Great advisor very helpful and professional I will always drive Momentum helpful and professional I will always drive Momentum More

Service was excellent. I was provided with steady updates when service would be completed. John Garza, especially, took great care of me. I was provided with steady updates when service would be completed. John Garza, especially, took great care of me. More

I bought my first BMW and its a Great car but the you can not trust the dealer. My advice to you is when you negotiate the final price the dealer tends to stretch the truth. Get everything in writing before not trust the dealer. My advice to you is when you negotiate the final price the dealer tends to stretch the truth. Get everything in writing before you sign. More

Momentum BMW sells a great product but you can not trust them! When they try to sell you accessories be especially careful. Before you agree to anything, get it in writing first because they are known not them! When they try to sell you accessories be especially careful. Before you agree to anything, get it in writing first because they are known not to be honest. More

Great service experience! I was impressed with the communication tools used that allowed for prompt response between the advisor and myself (i.e. messaging directly to adviso I was impressed with the communication tools used that allowed for prompt response between the advisor and myself (i.e. messaging directly to advisor). More

The employees are very organized and very courteous with myself (clients ) with what I saw around the dealership. Staff is ver friendly myself (clients ) with what I saw around the dealership. Staff is ver friendly More