Momentum Volkswagen

N-O spells NO! This car dealership should be SHUT DOWN never to re-open ever again! We recently purchased a Toureg with Jersey Village and since we drove this car off the lot, it has been a xxxx-poor expe never to re-open ever again! We recently purchased a Toureg with Jersey Village and since we drove this car off the lot, it has been a xxxx-poor experience since then. I only WISH we would have read these reviews before purchasing there. It started off with the "We owe List." Our salesman, Josh, agreed to drop off a loaner car to my husband's job and bring in the Toureg for service on a few items that were on the "We Owe List". We didn't hear from Josh all that week after several phone calls. After speaking to Val, the General Manager, who was inconsiderate of the fact that we lived on the opposite side of town and it would be too inconvenient for us to bring the Toureg in, we finally agreed to bring in the car on Friday to have it serviced. That's when we met Pete, our service rep. Pete said that the car should be ready by 5:00 on Friday...but here we are today, Monday, just wrapping up service at 6:00 p.m. Our 2 biggest complaints: 1. The driver side's window makes a whistling sound that implies that he window seal is not tight. But the service department has tried to convince us that it's normal for the Toureg to make that sound. So they're not trying to fix it. 2. The driver's side-mirror has tape holding it together! Yes, you read right! We noticed that there is a puncture in the blinker light that the previous owner must have tried to fix by placing clear tape on it to disguise the broken glass. Well, we just noticed it the day we brought it in for service and made Pete aware of it. We find out today that Val does not want to take care of it. Needless to say, we are ABSOLUTELY reporting this to the BBB and we will take this wherever it needs to go to ensure another buyer does not have to go through the same nonsense that we've gone through! More

TERRIBLE service! Bought my car had problems within only a few months of purchase. The service department refused to fix the problems claiming that the car was in an accident (which the car wasn't in any ac a few months of purchase. The service department refused to fix the problems claiming that the car was in an accident (which the car wasn't in any accident under my care)and wasn't covered under warranty. They even pointed out the imperfections which gave them the idea it was in an accident. I bought the car certified and wasn't disclosed of any prior accident, which they claim they didn't know of any(but were quick to point out where it was visible of prior boday damage). AND if you are trading in a vehicle, I advise you to take your plates. The 'I'll take care of everything-attitude' is phony. My old plates ended up getting me a parking ticket in another state a year later. AND PLEASE don't take your car to the Momentum Body shop either. I already spoke with the insurance company about getting ripped off. They billed the insurance company for work and parts that were never properly installed or done. I'm still involved with this headache now..Momentum dealerships are huge in the Houston area...but after a year and a half of these problems and headaches, no matter what deal you think you are getting...you are not. PLUS you sign a mandatory arbitration agreement covering themselves from lawsuits. More

This dealership's service is the worst I have ever encountered. Rude, careless, inconsiderate and incompetent dont even begin to cover my assessment of them. They never fix the problem, and never have encountered. Rude, careless, inconsiderate and incompetent dont even begin to cover my assessment of them. They never fix the problem, and never have parts in stock. They overcharge. They know less about my Touareg than I do, and I am not a mechanic. I took the vehicle elsewhere and they fixed it in about 1 hour at 1/10th of the price quoted me by this dealer- and that was after he had the car for a full two days, and for which I was not given a loaner despite my purchase of a 50K vehicle from them. I will NEVER go there again. I plan to file complaints with the BBB and the state of Texas based on my experiences there over tha past three years. All the service advisors leave after a few months. The supervisor position has changed hands innumerable times since I have been going there, but with NO improvements in quality. Save yourself the trouble and DO NOT go here. I am serious. More

I dropped my car off at 8:30 am, with an appointment. I called at 4:45 because I hadn't heard from anyone. The Service Rep. told me what was wrong with my car, and if I wanted, he would be happy to submit called at 4:45 because I hadn't heard from anyone. The Service Rep. told me what was wrong with my car, and if I wanted, he would be happy to submit a service request. What the heck were they doing with the car all day, and why didn't they call me? I asked for the names of the Service and General managers. I called both a couple times. I left a message for the General Manager (it's been 7 days and he still hasn't returned my call!) and I asked to hold for the Service Manager, which I did, FOR ONE HOUR! Since I had called on my cell phone, I continued to hold while someone drove me to the dealership. I hung up the phone once I got in the dealership, and would you believe they told me he was gone for the day! They offered a loaner car as the VERY last option, preferring that I make arrangements for the 2nd day to put my car into the shop. The service repair was a simple reset of settings that were corrupted when I had my battery replaced. Their estimate - $300! DON'T go there! They are either clueless about how to provide service, or they just don't care. More

I brought my wife's car in for fixing a minor problem with the driver window and have the state inspection done. I tried to reach the service advisor unsuccessfully for three days leaving voice mails an with the driver window and have the state inspection done. I tried to reach the service advisor unsuccessfully for three days leaving voice mails and ended up leaving the car over the weekend. On Monday he claimed he could not reach me (he had my e-mail plus three phones) and asked 500 U$D to fix the window. In all this time the car had still not gone through the state inspection. When I told him not to proceed with repair he said that a 100 dollars investigation fee was due. When I called the day after to go pick up the car he claimed that the inspection still had not been done because the car had no insurance (the insurance certificate was in the glove compartment). I had to find a copy, scan it and send it to him. I finally got the car back one week after I left it. All this for a state inspection. I have two Volkswagen, the otehre two experience had not been that good either, this is the last time I will ever use this dealer. More

I purchased a vehicle from Momentum VW of Jersey Village about a year and a half ago and immediately began having problems with it. The car did not qualify for a Lemon so I decided to talk with the GM inste about a year and a half ago and immediately began having problems with it. The car did not qualify for a Lemon so I decided to talk with the GM instead. He offered me a used car for a decent price and as soon as I was about ten miles down the road the check engine light came on. It was the catalytic convertor. The next morning I started the vehicle and the engine was grinding, the brakes were squeeling and I was upset. The GM decided that since I purchased the extended warranty he emphasized through the sale of vehicle that everything would be ok. It's not. I have already sought legal advice and will soon see what happens. Never by a vehicle from any Momentum dealerships in Texas! More