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Momentum Volkswagen - Service Center
Houston, TX
22 Reviews
22 Reviews of Momentum Volkswagen - Service Center
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March 04, 2022
They Are very Courtieous and attend to almost your every need, you have to catch them when they have Great Deals. Through and one of the best Dealerships I've been to in my entire life! Ask for Elias Taoufi need, you have to catch them when they have Great Deals. Through and one of the best Dealerships I've been to in my entire life! Ask for Elias Taoufik he's very reliable, informative, courteous and highly cultured. Along Mr. J Hernandez as well I recommend talking to either one of these gentlemen they will guide in the right direction! More
by Customer Red Volkswagon 2014 CC Turbo Sport
Employees Worked With
Elias Taoufik and J Hernandez
Helpful July 12, 2021
Brought my tdi for check engine light on. This is appointed repair. Zach, the service advisor was very nice and prompt to inform me of repair progress. He provided me with loaner vehicle. That was ni appointed repair. Zach, the service advisor was very nice and prompt to inform me of repair progress. He provided me with loaner vehicle. That was nice part. Bad part is that my vehicle stayed there for 8 days. 6th day issue was diagnosed (clogged heater core). When vehicle was returned to me it was pulling on the side (they offset wheel alignment), console panel was not reinstalled back properly (about inch gap between floor and the panel), engine cover was new when vehicle was brought for repair. When repair was done the engine cover scuffed up and scratched. Interior was scratched as well. This was pretty sloppy job. Will not return there. In addition to this they cost me $175.00 for wheel alignment. Horrible... More
by Mak21
Employees Worked With
Zach
May 31, 2021
I only go here for leases, sales, and service. The best all around. Work is done on time, every time. And if not they make it right. The best. all around. Work is done on time, every time. And if not they make it right. The best. More
by Lmoutra
Employees Worked With
Allison
March 11, 2021
I have purchased two VW Jetta's with the location and have received good to moderate service during this time. However, I had an issue with my vehicle which had to be towed on Monday, February 22, 2021. have received good to moderate service during this time. However, I had an issue with my vehicle which had to be towed on Monday, February 22, 2021. My point person was Allison Murphy who provided me with Great Customer Service. Although I was stressed due to other elements with the "Winter Storm" she gave me peace and assurance regarding the repairs as well as the timeframe of completion. Allison is the Super Star of Service for this dealership. More
by Mumsey1961
Employees Worked With
Allison Murphy
April 07, 2020
The very best! Best in class dealership and service department. I wouldn’t consider going anywhere else for my service or new car needs. Amen! department. I wouldn’t consider going anywhere else for my service or new car needs. Amen! More
by Lou Bass
Employees Worked With
Service consultants are the epitome of the best in class!
March 14, 2020
I have been a loyal customer to Momentum VW in Upper Kirby since 2017. Brought my 2017 CC Rline for service along with fixing the window rattering issue in September, 2019 and was put in wait list of lo Kirby since 2017. Brought my 2017 CC Rline for service along with fixing the window rattering issue in September, 2019 and was put in wait list of loaner car by service consultant. Mr. Artif. I was told the availability of the loaner car will be in the final week of November or 1st week of December, 2019. 4 months after September 2019, I did not receive any calls or emails in regard to my loaner car so that I called to the dealership. Service consultant, Mr. Artif told me that the wait list had been discontinued since December of 2019. Because of the new management with the new system in 2020 at the VW Upper Kirby dealership, all the old loaner wait list of 2019 did not carry over to 2020. Immediately afterward, the service consultant, Mr. Artif transferred me directly to the 800 number to book a loaner car reservation without providing me an apology. At the 3rd week of January, 2020, I was scheduled to pick up my loaner car at the dealership in order to have my CC window's rattling noice to be fixed. Unfortunately, the VW Upper Kirby dealership did not have any loaner car available for me so that I was sent to the nearby Enterprise Rent A Car location for my scheduled loaner car. Upon arrival to the Enterprise Rent A Car, I was being asked to put a car rental deposit in regardless of whether VW Upper Kirby dealership sent me for loaner car purpose. I immediately called to the service consultant Mr. Artif of VW Upper Kirby dealership to resolve the situation because I am not renting the car for pleasure initially and I was sent to pick up my loaner car while my CC is in the service for several days. Should it be my fault that VW Upper Kirby dealership did not have it's own loaner car available for me on the day I was scheduled for pick up? Why do I need to put a deposit to a car from Enterprise Rent A Car which I am not renting it for pleasure initially by contacting Enterprise Rent A Car myself originally? I was asked to return to the VW Upper Kirby dealership. Upon my arrival, I talked to the service consultant, Mr. Artif and he promised me to escalate my situation to the newbie manager, Mr. Scott in order to have in house loaner car for me without having to use their 3rd party business. Now, it has been 2 months since the 3rd week of January, 2020 (today is March 14th) and I still am not being contacted by the service consultant, Mr. Artif or newbie manager Mr. Scott from VW Upper Kirby dealership. In my case, you can clearly see how is the current business ethic of VW Upper Kirby dealership in the new management of 2020. Are you actually being valued as a value customer? Where is their promising word? Should you seek for somewhere else for your next car service? More
by VW Buyer
Employees Worked With
Mr. Artif, Mr. Scott
October 04, 2016
Great service! Honest and fair! Helped me get in and out. Friendly. Got me hooked up with a loner car and called my warranty company three times! Honest and fair! Helped me get in and out. Friendly. Got me hooked up with a loner car and called my warranty company three times! More
by JM
Employees Worked With
Kelli
September 26, 2016
great service department I always take my Jetta to this service department. They can usually get me in at a reasonable time, offer shuttle service and have a friendly staff. I always take my Jetta to this service department. They can usually get me in at a reasonable time, offer shuttle service and have a friendly staff. More
by Liss725
Employees Worked With
Harold Spruce
September 25, 2016
Harold Spruce is an amazing advisor worthy of much praise! I wanted to take the opportunity to praise Harold Spruce who has continued to provide great service! I was very distraught when I brought my car in an I wanted to take the opportunity to praise Harold Spruce who has continued to provide great service! I was very distraught when I brought my car in and he quieted my fears and took great care of me! More
by BabyBash
Employees Worked With
Harold Spruce
August 27, 2016
solid customer service Kelly was very responsive and thorough as she helped solve the solution on my car. I appreciate her diligence. And it wasn't too hard to a get a loan Kelly was very responsive and thorough as she helped solve the solution on my car. I appreciate her diligence. And it wasn't too hard to a get a loaner either. More
by mohindraa
Employees Worked With
kelly
