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Monaco Ford - Service Center

Glastonbury, CT

4.5
56 Reviews

56 Reviews of Monaco Ford - Service Center

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May 26, 2021

Great service, honest, reliable and quick. Easy to make service appointments would highly recommend Monaco Ford for all my vehicle service needs. Can not go wrong using Monaco Ford. More

by grhfinancial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Senesac
May 26, 2021 -

Monaco Ford responded

Grhfinancial, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

May 19, 2021

Since I’ve owned my 18 F150 I’ve always brought it to Monaco Ford the service is always been excellent very accurate always on Time service department in my book is awesome all the staff is very polite a More

by Bobcat044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Monaco Ford responded

Bobcat044, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

May 11, 2021

My dealings with Monaco Ford have been top notch. I do not have regular service for my 2010 Fusion due to travel distance. All recalls, however, have been serviced by Monaco very efficiently. Employees More

by arubamama.eileen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gals from Service Department, drivers.
May 12, 2021 -

Monaco Ford responded

Arubamama.eileen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

May 10, 2021

Great service, honest, reliable and quick. Easy to make service appointments would highly recommend Monaco Ford for all my vehicle service needs. Can not go wrong using Monaco Ford. More

by jimcyrul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 12, 2021 -

Monaco Ford responded

Jimcyrul, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 21, 2021

They always go above and beyond, you are treated like family , everything was done and well done , my vehicle was done when they said it would be More

by Cindygab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Monaco Ford responded

Cindygab, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

February 21, 2021

My truck was done at the time I agreed on, all the service were done correctly, great stuff and show room full of nice inventory More

by Giuseppe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Craw
Feb 23, 2021 -

Monaco Ford responded

Giuseppe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

January 28, 2021

I have without hesitation relied on Monaco Ford for over thirty years, never being less than completely satisfied/confident with their operations. Monaco has been my primary auto resource since my first (u More

by KAO'Toole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Monaco Ford responded

Kao'Toole, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

January 14, 2021

Great service Chris pointed out a nail in one of the vehicles tires quoted a price to fix and I authorized the repair along with the oil change & lube More

by jimcyrul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pepin
Jan 20, 2021 -

Monaco Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 17, 2020

They go above and beyond what is expected. They took my car in, no appointment and repaired it same day. I never expected such great service. They are outstanding. More

by Glastonbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 18, 2020 -

Monaco Ford responded

Your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

December 09, 2020

Have been a customer for over 40 years and have never been unhappy with any service appointment or vehicle purchased. Friendly, courteous staff have always made me feel like a valued customer and I can o More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerri and all on the front desk
Dec 15, 2020 -

Monaco Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Take Care!

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