Monroe Nissan

Great service team thanks guys the new ownership is the best made sure I was I and out Keep it up best made sure I was I and out Keep it up More

I purchased a 2026 Nissan Rogue. 8000 miles in and I got stranded in Atlanta, GA because the turbocharger was burning oil. After taking a week to get approved for warranty work,now t 8000 miles in and I got stranded in Atlanta, GA because the turbocharger was burning oil. After taking a week to get approved for warranty work,now the part is on backorder for 3-4 weeks. I'm now over $1000 in out of pocket costs between flying back to Charlotte and paying for a rental. Nissan in Atlanta couldn't give me a loaner because I'd be crossing state lines. I reached out to Monroe Nissan to see if I could get a loaner since that was where I purchased the car. Service manager said no they can't help. Basically not their problem. I tried contacting the GM and they told me he was fired and nobody was in charge. I'm just looking for a little help for a one off situation. What happened to customer service? I would strongly advise against buying a Nissan Rogue and definitely not at Monroe Nissan. More

January 19, 2026 My wife and I were looking for a Nissan Pathfinder Platinum with captain’s chairs. I found two listed online at Monroe Nissan—one with captain’s chairs and one without—so we decided to stop Pathfinder Platinum with captain’s chairs. I found two listed online at Monroe Nissan—one with captain’s chairs and one without—so we decided to stop by in person. We arrived around 6:15 PM and walked into the showroom. There were several vehicles on the floor, but no Pathfinders. After standing in the showroom for 5–10 minutes without being acknowledged by anyone, we went outside to try to locate the Pathfinders ourselves. We spent another 15 minutes outside with no assistance, and we still could not access or see the vehicles we came to look at. We eventually walked back to our car and left. This was, without question, the worst dealership experience I have ever had. While I can’t say for certain, there appeared to be a salesperson at the desk on his phone the entire time we were there, despite customers walking around unassisted. We came ready to look seriously at a Pathfinder Platinum, but the complete lack of customer service ensured we took our business elsewhere. We will be continuing our search with a dealership that values customers and is willing to help. More

This dealership sells lemons. Stay away from them at all costs. The vehicle may look nice and pretty but inside they are a tragedy waiting to happen. You don't need to be paying f Stay away from them at all costs. The vehicle may look nice and pretty but inside they are a tragedy waiting to happen. You don't need to be paying for a car that is rusted out underneath as well as the body. Run, don't walk from this dealership: RUN:. They will even deliver your car at night so you won't see how mad a shape it is in. BUYERS BEWARE.......ALL BUYERS!!! More

Made my buddy drive almost 5 hours out of his way just to bait and switch him and add thousand and thousand of dollars of hidden fees to a truck sale an did not disclose issues on the truck he ASKED about be bait and switch him and add thousand and thousand of dollars of hidden fees to a truck sale an did not disclose issues on the truck he ASKED about before going up there. AVOID this dealer More

TLDR: Disappointed. I thought they were different. I thought looking someone in the eye, and shaking hands on a deal still counted for something. Not at Monroe Nissan I thought they were different. I thought looking someone in the eye, and shaking hands on a deal still counted for something. Not at Monroe Nissan. Had a deal agreed to, and scheduled inspection for the next day; communicated this and all agreed to. Everything was done without games, or so I thought. They sold the car later that day and didn’t say anything to me until I was ready to head in for inspection. “That’s how the car business works” they say. Yeah, right. Lucio Carrillo – the salesperson. You’re young in your career – hope you don’t keep this behavior up. “Too busy to call you” you said. This business is a about relationships and fair dealing; or you’ll never make it. Marquise Mazon – the manager. Sorry that your military background that you told us about didn’t translate to honor in business practices. Thanks for the hang-up too. To the Nissan team: this sales team is hurting your brand. I do own a Nissan, and the practices of your dealers do make a difference – in this case a very negative one. More

Do not buy from this place. The sale unreliable vehicles. My car broke down after two hours and they have had it for a week. A head gasket should have been caught before it hit The sale unreliable vehicles. My car broke down after two hours and they have had it for a week. A head gasket should have been caught before it hit the sales floor!! More

If anyone who’s looking for a car or in a position to where they need a car, I prefer them to talk to Dasean Riley very nice car salesman knows his job very well get you in and out and plus he will make where they need a car, I prefer them to talk to Dasean Riley very nice car salesman knows his job very well get you in and out and plus he will make sure that you’re satisfied and get you to wear your comfortable in your new ride. Thanks again Mr. Riley for all that you did. It was a pleasure working with you your customer Latasha Mcgriff. More