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Montrose Ford
Fairlawn , OH
811 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 811 reviews
Verified Customer
May 24, 2026
This was my first time dealing with Montrose Ford and couldn’t be more pleased. The team was excellent and easy to deal with. The deal we made was better than I expected. I definitely plan to deal with M couldn’t be more pleased. The team was excellent and easy to deal with. The deal we made was better than I expected. I definitely plan to deal with Montrose in the future. Thank you Adam for all your help!! More
by kevin.gardner72
Employees Worked With
May 22, 2026
Went in for my regular oil change and was greeted promptly. The service technician took care of my car and got what was necessary done promptly. I previously purchased the Suv from the Dealership b promptly. The service technician took care of my car and got what was necessary done promptly. I previously purchased the Suv from the Dealership based on a referral from a friend. From that experience to the Service calls experience top notch service . Always good service starts at the top with management and falls down.. More
by CHRIS
Employees Worked With
Couldn't remember the name
May 22, 2026
Great customer service. Truly felt taken care of. Tommy is a top tier employee and honestly deserves a raise! Truly felt taken care of. Tommy is a top tier employee and honestly deserves a raise! More
by ecreighton17
May 22, 2026
Mark was awesome. He got me in a very nice Bronco that I love. He’s a very respectful and helpful guy. He got me in a very nice Bronco that I love. He’s a very respectful and helpful guy. More
by dscott31245
Employees Worked With
May 21, 2026
Excellent workmanship and attention to detail. This team performed my repairs fast and efficient and even followed up to ensure everything still looked great! This is the best body shop you will This team performed my repairs fast and efficient and even followed up to ensure everything still looked great! This is the best body shop you will find in the area 10/10 More
by MHAZARD21
Employees Worked With
Erin Montgomery
May 20, 2026
They were friendly and pretty quick. But when they didn't find a hole in my transmission I showed them a picture and they said it was the design. I don't believe that But when they didn't find a hole in my transmission I showed them a picture and they said it was the design. I don't believe that More
by liseybee10
May 20, 2026
This was the greatest vehicle buying experience of my life! Marcus and the entire team at Montrose Ford were wonderful to work with. They helped me feel comfortable and confident throughout the buying pr life! Marcus and the entire team at Montrose Ford were wonderful to work with. They helped me feel comfortable and confident throughout the buying process and treated me with kindness and respect. Marcus showed me that he truly cares about customers and wants to go the extra mile to make the car buying process go as smooth as possible. I couldn't be happier with my new truck and it's all thanks everyone at Montrose Ford. More
by chadmbeutel
