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Montrose Ford
Fairlawn , OH
954 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 954 reviews
August 04, 2026
My experience was great ! John was great and very helpful. I would definitely buy from them again John was great and very helpful. I would definitely buy from them again More
by gabrieleharmon
Verified Customer
August 03, 2026
The whole dealership is Amazing. From the moment I get there, everyone is SO friendly, professional and efficient. My work was completed ahead of schedule, which was amazing. I was h From the moment I get there, everyone is SO friendly, professional and efficient. My work was completed ahead of schedule, which was amazing. I was happy to get my vehicle back. More
by Doctosh
Employees Worked With
Courtney.
August 03, 2026
Body shop team is excellent to work with and dependable and they deliver what they say they ate going to deliver Courtney and Casandra and technician that worked on my truck were amazing and I’d recomme and they deliver what they say they ate going to deliver Courtney and Casandra and technician that worked on my truck were amazing and I’d recommend this body shop and I would come back again More
by CWOLFE2
Employees Worked With
Courtney, Casandra and technician
August 02, 2026
I got an appointment rather quickly. All personnel were polite and efficient. My only complaint would be the cost of the repair was a little much. On a bill that totalled a little over $ All personnel were polite and efficient. My only complaint would be the cost of the repair was a little much. On a bill that totalled a little over $700, I would have thought $400 to $450 to be more reasonable. But, the problem was repaired and my Edge is running well, now. All is good. More
by Ted
Employees Worked With
Nathan Snyder
August 02, 2026
Great customer service! ! We always have a great experience at montrose! They make sure they do everything possible to make sure you experience is simple and awesome! ! We always have a great experience at montrose! They make sure they do everything possible to make sure you experience is simple and awesome! More
by robert.suchan3
July 31, 2026
The communication was not great from the service advisor still don’t really know what was even repaired. The team that picks up and delivers vehicles was amazing. still don’t really know what was even repaired. The team that picks up and delivers vehicles was amazing. More
by samjames1899
Employees Worked With
Richard
