Montrose Ford

All Good Service and very good work and nice. And always on time. Always having a good additude And always on time. Always having a good additude More

I drove 8. 5 hours from Missouri to buy a 2025 Explorer xx from Montrose Ford on June 13, 2025 after arranging the deal with salesperson Patrick. Patrick was out 5 hours from Missouri to buy a 2025 Explorer xx from Montrose Ford on June 13, 2025 after arranging the deal with salesperson Patrick. Patrick was outstanding. He was enthusiastic, respectful, and knowledgeable about the vehicle and the FordPass setup. The rest of the experience was unacceptable. I made it clear I intended to finance through USAA and was approved at 4.9%. The dealership never disclosed that they do not accept outside financing until I arrived in person. At signing the finance manager Jessica ignored my USAA approval and placed me with a subprime lender, Westlake, at 8.99% despite dealership options showing rates as low as 7.29%. I believe this was retaliatory after I initially walked out when the rates were explained. The dealership issued a 45‑day temporary tag, but Missouri requires registration within 30 days. When I attempted to register on June 23 the DMV said the dealership had not sent the required paperwork. I contacted Jessica in finance by phone and email and left a voicemail on June 23 but received no response. A scan of previous reviews indicates that this is common behavior for Jessica to ignore calls. I never received the Manufacturer Statement of Origin or the Missouri Application for Title and License (Form 108) in my documents. Given the lack of transparency about financing, the unexplained switch to a higher‑rate lender, and the failure to provide or send title paperwork, I cannot recommend Montrose Ford. I would work with Patrick again, but I will not buy from this dealership. More

Great customer service. Andre was very helpful. I appreciated that you were able to complete the work needed in one visit. Andre was very helpful. I appreciated that you were able to complete the work needed in one visit. More

I got my vehicle to the dealership by 7:45 AM for an 8 o'clock appointment. I put my keys in the overnight dropbox like I was instructed the week prior. When I showed up to pick up my vehicle at 4 o'clock o'clock appointment. I put my keys in the overnight dropbox like I was instructed the week prior. When I showed up to pick up my vehicle at 4 o'clock, it wasn't done because no one had checked the overnight drop. Andre got me in right away, so I only had to sit about an hour, but still, I had to sit an hour. More

Everyone was very professional and I didn't have to wait long I would recommend you to friends long I would recommend you to friends More

On time, pleasant, comfortable Very easy to make an appointment, when I arrived, they were ready to accept my car, Andre was very pleasant and courteous completed the work in a timely manner. The waiti appointment, when I arrived, they were ready to accept my car, Andre was very pleasant and courteous completed the work in a timely manner. The waiting room, as usual, is very comfortable. More

Montrose Ford is always courtesous and keeps us updated. We can always count on Montrose Ford to fix our vehicles in a timely fashion. We can always count on Montrose Ford to fix our vehicles in a timely fashion. More

Marcus took his time explaining everything I needed to know about the truck and answered our questions. Matt found the truck we were looking for with all the things we wanted in it. know about the truck and answered our questions. Matt found the truck we were looking for with all the things we wanted in it. More

They addressed all my service concerns and the work was completed in a timely fashion. completed in a timely fashion. More

Very good experience! Rick and Matt provided outstanding customer service! They were incredibly helpful in arranging a loaner vehicle and went above and beyond by driving Rick and Matt provided outstanding customer service! They were incredibly helpful in arranging a loaner vehicle and went above and beyond by driving it out to me, dropping it off, and picking up my vehicle for service. Their help saved me so much time and made it much easier to get my son where he needed to be while my car was being worked on. I truly appreciated their professionalism, convenience, and willingness to help—it made the entire experience stress-free. Thank you both! More