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Montrose Ford
Fairlawn , OH
906 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 906 reviews
July 13, 2026
UPDATE, raising to 4 stars: After I posted my original review, Montrose Ford reached out, refunded the $200 diagnostic fee, and apologized for the experience. I appreciate that the concern was taken serio review, Montrose Ford reached out, refunded the $200 diagnostic fee, and apologized for the experience. I appreciate that the concern was taken seriously and made right without my having to push. I’m not going to 5 stars, because the original issues did happen, but how a business handles a problem matters, and they handled this one well More
by kevin.lance.west
Verified CustomerEmployees Worked With
July 12, 2026
Chris (collision center) was fantastic. He communicated well and honestly. Genuine correspondence. Thank you very much for your assistance. He communicated well and honestly. Genuine correspondence. Thank you very much for your assistance. More
by JASONANDTANA
Employees Worked With
Chris
July 12, 2026
This is our 3rd Ford purchased from Dan Russel at Montrose in 2 years. Dan did a great job helping us find the right vehicle in a hurry. Montrose in 2 years. Dan did a great job helping us find the right vehicle in a hurry. More
by day.monica
Employees Worked With
July 11, 2026
Very friendly and courteous service. all work was completed as requested and we’re happy with the quality. Nate was very nice and handled everything very well. all work was completed as requested and we’re happy with the quality. Nate was very nice and handled everything very well. More
by whthorla
Employees Worked With
Nathan Snyder
July 10, 2026
Best service center in Ohio. Serviced my 2017 Mustang Convertable, followed by my 2017 F150, and last my 2024 Mach-e! Great Job. Serviced my 2017 Mustang Convertable, followed by my 2017 F150, and last my 2024 Mach-e! Great Job. More
by loujohn6985
July 09, 2026
Matt was very helpful and a no pressure salesman. Didn't try to convince me to take a vehicle on the lot. Worked with me to find me what I really wanted. Didn't try to convince me to take a vehicle on the lot. Worked with me to find me what I really wanted. More
by nevah10
Employees Worked With
July 08, 2026
Dealership was good. The loaner car was terrible. Tiny car. Close to empty tank. A/C was not working correctly. Part of your sales pitch is taking care of us during times The loaner car was terrible. Tiny car. Close to empty tank. A/C was not working correctly. Part of your sales pitch is taking care of us during times like this. More
by Jcboydiv
July 07, 2026
Mark was very helpful and patient. I plan to come back for my next purchase! I plan to come back for my next purchase! More
by craftmommy3
Employees Worked With
