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Montrose Ford in Fairlawn

Fairlawn , OH

Overview
Reviews
4.8
519 Reviews
Call Dealership (330) 666-0711

3960 Medina Rd

Fairlawn , OH

44333

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Showing 519 reviews

November 09, 2023

The dealer/sales associate are very helpful throughout the sale’s experience . I have purchased at least five vehicles from Montrose and have always been satisfied with my experience! More

by Frank caine
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
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Nov 10, 2023 -

Montrose Ford in Fairlawn responded

Frank, we're so glad to know you've had consistently positive experiences with us at Montrose Ford of Fairlawn. Thanks for your loyalty and the kind words! Enjoy your new vehicle!

Helpful
November 04, 2023

Lied about Ford Motor Credit, said there was none. Lied about $1000 TV discount. Lies! More

by noreen729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson, Jessica “Jess” Bradford
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Nov 09, 2023 -

Montrose Ford in Fairlawn responded

Thank you for reaching out, Noreen. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Dave Padgitt - Service Manager - 330.666.0711

Helpful
November 02, 2023

I always go see Rick Thurmer for great service with a smile. He is always very knowlegable More

by mpearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICK THURMER
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Nov 02, 2023 -

Montrose Ford in Fairlawn responded

Thank you for leaving Rick and Montrose Ford of Fairlawn five stars! We'll see you next time!

Helpful
November 01, 2023

Dealer offers sales and services for ford vehicles. Comfortable and professional while waiting for car service. More

by greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard in Service
Report | Print
Nov 02, 2023 -

Montrose Ford in Fairlawn responded

Greg, we're glad to know you found our dealership comfortable and professional. Thanks for choosing Montrose Ford of Fairlawn for your service needs!

Helpful
October 25, 2023

Friendly,knowledgeable efficient and honest . Got my vehicle in at the appointment time and completed the work in a timely manner. More

by chardan95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 26, 2023 -

Montrose Ford in Fairlawn responded

We're delighted to know you had a positive experience at Montrose Ford of Fairlawn. We always aim for efficiency and honesty in our work. Thanks for your review!

Helpful
October 19, 2023

Great dealership great service Department I’ve purchased for new four new vehicles from them .. More

by Dan Clevenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson, Joe Dyer, Jessica “Jess” Bradford, Matthew Mills
Report | Print
Oct 20, 2023 -

Montrose Ford in Fairlawn responded

Dan, thank you for trusting the Montrose Ford of Fairlawn team with your automotive needs! We're grateful for your loyal business and look forward to seeing you next time. Take care!

Helpful
October 16, 2023

Those at Montrose are very friendly and honest. . love this dealership..Andre in Service snd Will in Sales are exceptional! I highly recommend you check it out More

by Teenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre in Service keeps me coming back, William Sutton
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Oct 17, 2023 -

Montrose Ford in Fairlawn responded

Hey Teenie, we're glad to know you had a great experience with Andre, Will, and our team at Montrose Ford of Fairlawn. We appreciate your recommendation and feedback! Safe travels!

Helpful
October 12, 2023

I have a good working relationship with the service staff. I really trust their recommendations regarding the service needed for my car. I know that both Rick and Andre won’t steer me wrong. More

by debbierose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Andre
Report | Print
Oct 13, 2023 -

Montrose Ford in Fairlawn responded

We're glad to know that you trust our service staff's recommendations at Montrose Ford of Fairlawn. It's great to have your support and we'll make sure Rick and Andre get the recognition they deserve!

Helpful
October 05, 2023

Service was good. I was greeted as soon as I walked in the office at 12:20. Beside my oil change and the usual services included with this visit, it was noted that I More

by kcbuzzard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Oct 06, 2023 -

Montrose Ford in Fairlawn responded

Hey there, kcbuzzard! We appreciate your feedback about the service at Montrose Ford of Fairlawn. Sorry to know that you found our music selection less than stellar - we'll take note of this for future improvements. Thanks again and hope to see you soon!

Helpful
October 03, 2023

Great work environment and makes me feel very welcome. Customer service was also terrific could not have asked for anything better. More

by Mitchel Mima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn G
Report | Print
Oct 04, 2023 -

Montrose Ford in Fairlawn responded

Hi Mitchel! We're delighted to know that you felt welcomed and enjoyed our customer service at Montrose Ford of Fairlawn. Thanks for the fantastic review!

Helpful
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