Montrose Westside Auto Campus

Incredible waste of time, dishonesty abound My visit to this dealership will forever feel like a nightmare. I called and inquired about leasing a new Mazda3 i Touring - something the salesperson My visit to this dealership will forever feel like a nightmare. I called and inquired about leasing a new Mazda3 i Touring - something the salesperson claimed would be "easy" and "totally doable" with a credit score above 600. I scheduled an appointment, and arrived on time. However, when I got there, I was told to sit and wait. So wait I did! For what was almost 45 minutes. When I finally got to talk to someone, she gave off a very businesslike demeanor. Little in the way of polite chitchat, and immediately talking about how to finance a vehicle. After much ado, we finally got in a Mazda3 and test drove it. I noticed the salesperson was quite tense, and only allowed me to test drive the vehicle up and down the street. Our test drive took about 10 minutes, and I didn't have enough time to really take in the vehicle before I was shooed over to her desk to apply for financing with Mazda financial. This is where the real trouble began. Her initial claim about "easy cred acceptance" proved to be false. As it turns out, Mazda financial has a somewhat strict limit on who they finance to. This is understandable, but I was disappointed because I was led to believe it would be easy to lease this car. My sales representative told me not to worry. She claimed they had plenty of comparable cars available at a lower price because they were used. At this point I was expecting a certified pre-owned car, for instance one that was turned in as a lease. I agreed to have my credit checked one more time, and she went to retrieve the car. This process took nearly an hour, and when she finally came back, she rolled up in a 2012 Mazda3 GT. This car was not the color I wanted, and one generation behind the cars I was looking at. She urged me to test drive it, so I did. It was missing some of the key features I was looking for, including push-button start, and a back-up camera. I test drove it anyway, but this time she only allowed me to drive around the dealer lot. Once we were done with that, she wanted to show me the roomy trunk. I told her I had seen enough, but she opened the trunk anyway. I didn't say anything, and when she went to close the trunk, it didn't close again. The latch had broken right in front of us. When we got back inside, I asked her how much the car would cost. At this point we had been there nearly four hours, and I was getting impatient. She found a bank to approve the loan, and it was bad. The sticker price she was offering was double what the car was worth - and what's worse, the interest rate was atrocious. With $1,000 down and a 24% interest rate, the car would have been paid off in 72 months. In total, the car would have ended up costing $29,800. The car's KBB value at 120,000 miles was well below that, just $8,000. With all this information, I was able to put together why I was declined for credit: this dealership prices their cars for much more than they're worth. Avoid this dealership like the plague. You will regret going here, you will regret buying a car here, and they will try to make a fool out of you. More

Sandy is awesome! Recently purchased 2016 Volvo XC90. Sandy was very knowledgable with all details of the vehicle. He made the purchasing experience simple and easy. Hi Recently purchased 2016 Volvo XC90. Sandy was very knowledgable with all details of the vehicle. He made the purchasing experience simple and easy. His customer service is exemplary. I would highly recommend Montrose Volvo. More

Thanks to Jay at Mazda! Very thorough and helpful experience. I bought a new car and couldn't be more satisfied. I have told friends and family to go here for their cars. Very thorough and helpful experience. I bought a new car and couldn't be more satisfied. I have told friends and family to go here for their cars. More

Knowledgeable and caring-Sandy Sandy was very knowledgeable, helpful, and genuinely cared about teaching me about the car. Gave time and attention to explaining the vehicle's featur Sandy was very knowledgeable, helpful, and genuinely cared about teaching me about the car. Gave time and attention to explaining the vehicle's features. Sandy should test and market for Volvo corporate! More

Amazing I had a wonderful experience with Don. Not pushy, knew what I wanted and had the knowledge of the cars I wanted to look at. Funny, nice guy. Service w I had a wonderful experience with Don. Not pushy, knew what I wanted and had the knowledge of the cars I wanted to look at. Funny, nice guy. Service was excellent. Above and beyond, especially when the manager came out and made sure everything was running smooth. I will gladly recommend this dealership to anyone! I was so impressed I will be bringing my car in for every service it needs! More

Excellent service at Montrose Mazda Saul and Vickie did a great job accommodating me with my recent service appt. They made it easy for me to pick up my car after hours and offered a ser Saul and Vickie did a great job accommodating me with my recent service appt. They made it easy for me to pick up my car after hours and offered a service loaner for even greater convenience. They are always very pleasant to deal with and go above and beyond to provide excellent customer service. Thank you! More

Painless Lease This was my first experience with Montrose Mazda and it was very positive. Our salesman was David Lumpkin and he did a wonderful job of answering all This was my first experience with Montrose Mazda and it was very positive. Our salesman was David Lumpkin and he did a wonderful job of answering all of the questions while expediting the sales process. Fine job David! More

BEWARE What a horrible place to buy a car. Problem after problem with my purchase and recently found out I was overcharged for my car. ANOTHER PROBLEM! I pu What a horrible place to buy a car. Problem after problem with my purchase and recently found out I was overcharged for my car. ANOTHER PROBLEM! I purchased the car for 15 put down 7, but somehow I owe over 13? Hmm you do the math! Ive been calling the dealership every day but ironically NO ONE is available to speak with me and I'm always transferred to the Finance Center only to talk to you guessed it NO ONE! I can't tell you how many times I've called, left messages and still Im paying for this car that I do not owe that amount and my payment is way higher than promised!! Read our first issue from the comment and reviews my wife Hannah Bartram left! Guess i'll be calling my lawyer AGAIN and the Better Business Bureau since once again I'm getting spat on by this awful company. NEVER PURCHASE A CAR HERE!!! They stack extra money on your car purchases and sign you up for coverage you did not want! WARNING!! More

Reccommended Dealer I would like to take this brief moment to commend Montrose Mazda and Jason Tomlinson on the professionalism they exuded while helping me find the righ I would like to take this brief moment to commend Montrose Mazda and Jason Tomlinson on the professionalism they exuded while helping me find the right car deal for me. Thanks a lot guys. More

Service Pleasant, courteous, and answered all my questions! Recommend this dealership! Roger and Matt in the service department met all my expectations. Wi Pleasant, courteous, and answered all my questions! Recommend this dealership! Roger and Matt in the service department met all my expectations. Will be back for my 20,000 check up early next year. More