Moore Chrysler Jeep - Service Center

Brought my 2011 Jeep Grand Cherokee in on 20 Sep with numerous electrical problems and most dashboard lights on. The service department was fantastic. My rep Alan called me daily with updated status. numerous electrical problems and most dashboard lights on. The service department was fantastic. My rep Alan called me daily with updated status. He explained that electrical problems could take time to troubleshoot because it could be a lot of different issues. Within 3 days they found the problem and had a harness expedited and once it arrived on Tuesday, it was installed and my vehicle was ready for pick up. Additionally they fixed three recalls. I really appreciated the customer service by Alan. He kept me updated daily. Great job by him and the rest of the service department. I wouldn’t hesitate taking my vehicle back for any future service. More

Pleasant Review - thanks to Alan!!Oh my gosh, thank Pleasant Review - thanks to Alan!! Oh my gosh, thank goodness that these people delivered the BEST service, on a late Saturday afternoon, because m Pleasant Review - thanks to Alan!! Oh my gosh, thank goodness that these people delivered the BEST service, on a late Saturday afternoon, because my husband did something so ridiculous. We just bought a used PT Cruiser from a private party, and decided to do the Express Oil Change service at the last minute, while my husband was at Moore Chrysler on Bell Road picking up 3 parts that we needed from the Parts Department. Right now my husband has the guys working on the Express Oil Change (late in the day on Saturday) and when they advised him of needing an Air Filter (something we discussed before he left the house, and we said then that we would have them do both filters) my husband DECLINES the Air Filter because of the $40! So he goes to the Parts Department and buys it there. Who does that? LOL OMG First we had a plan, and he went off script. And why not just have Service do it? The parts we are buying at the Parts Department is to fix a problem that we can do the labor on ourselves (so that is significant savings on a mechanical part and labor) and the other are just 2 additional parts (gas cap / cabin filter) for ongoing upkeep of the car. But the Oil and Filter Change (especially this car where it seems prior people only changed it once every 3 years), please get the Service center to handle this need. So after being fussy with the Hubster on the phone about why he didn't have Service do the whole recommended Oil Change WITH the Air Filter, I asked him to go back to Service, and have them do the service with an Air Filter, and then to return the just purchased Air Filter to Parts. INSTEAD, OFF PLAN again, he takes the Air Filter out of the bag, and asks the gentleman in Service to install it. The Service person said he would, no problem. OMG, again! Is that like going to a restaurant and bringing your own desert? I don't know ... Now, I don't know if they are charging us labor on the 3 minutes of time this will take to install, but JUST FOR THE back and forth and having to deal with my husband (in and out of the Service Oil Change area) this many times, in the last hour of the day for that department, these people get 5 Gold Stars!! Oh my gosh, shaking my head. Husband just left, and he called me and said they didn't charge him for the install. Whaaat? So awesome! Thank you so much Alan, for your hospitality towards us! I promise we are usually not so disorganized and we both appreciate it so much. Some things yes, we can do ourselves. But some things, just let the people handle it while we are there. It's one less ankle biter to deal with. Thank you Service Department for being so nice, understanding, flexible, and helpful to my husband, and me. Really a way to show your support towards NEW clients visiting your dealership. Many thanks to Alan - he simply did the right thing! More

The service and care for us in buying our new car has been 5 stars. It just fell short with the tech problems on the cars monitoring system when our car was not setup properly and had to go back to the d been 5 stars. It just fell short with the tech problems on the cars monitoring system when our car was not setup properly and had to go back to the dealership to get it fixed. We also had problems with the service guy telling us they didn’t have loaner car available and didn’t put any effort to resolve the issue. Thanks to Sue’s amazing work and customer service she got us taken care of with the loaner car and expedited support to get us taken care of. More

This was the longest and worst experience of our lives. No follow up. NO communication. 60 days for a small fender bender. Jean & Jon K lives. No follow up. NO communication. 60 days for a small fender bender. Jean & Jon K More

Moore has been servicing my Jeep since 2018 and Travis has been my writer with no problems, until now. On 10/23/20 I brought it in for an engine light warning. Travis ran the diagnostic and said needed has been my writer with no problems, until now. On 10/23/20 I brought it in for an engine light warning. Travis ran the diagnostic and said needed more time to evaluate the info. I told while he had it to do an oil change and filter. Travis called me later and said there was an 9 page printout of all the things that COULD BE WRONG and I could pick up the next day. They sent me a shuttle and I was informed that the engine light was reset and the oil change was done. I was charged $76.19, but not charged the the analysis. On 10/26/20 the engine light came on and I brought it back. Travis stated his tech 446 would have to check out possible causes and I would have to leave it again. Travis called me 2 days later and said it needed a tune up (plugs). He stated it would cost approximately $450 and they would need it for 2 more days, total 4 days and 3 days from the first date! This cost $488.88. Took it home and 11/20/20 engine light returned and took it back in and had it for 3 days. On 11/23 Travis called and said his techs 446 and 18 said the only way to fix it was to install a long block engine for $5 to 7,000. I said there is no way I'm going to pay that after just. paying $488 for a tune-up!! Travis stated that his techs believed that cooling system had overheated and caused the block and/or the heads to crack. I told Travis to get it put back in running condition and I picked it up. When I got it home I went on line and read about the cooling system and decided to change the antifreeze. I flushed out the system with 6 gals of distilled water and added GOAT antifreeze, as per owners manual. Total cost for the flush was LESS than $50! It has been running perfect since picking it up!! I spent the last dollar I will spend at Moore Jeep. When a person that you trusted betrays you, you have to cut ties! More

Travis, a Service Technician was rude, condescending and mocked me over a miscommunication. I cancelled my appointment, left and will not be returning. This is the first and only review I have ever written. mocked me over a miscommunication. I cancelled my appointment, left and will not be returning. This is the first and only review I have ever written. More

Great service and worked with me to make a good deal!! Shoutout Roy for making it happen for me on my first vehicle!! I recommend!! Shoutout Roy for making it happen for me on my first vehicle!! I recommend!! More

My car was there for over a week and nothing was done I can’t even get a call back why this was I left voice mail can’t even get a call back why this was I left voice mail More