Moore Chrysler Jeep - Service Center

Lied to by finance guy = wasted day. The entire team bent over backwards to make the initial sale, which we were very happy with. We knew we had to come back in for 2 additional parts (a The entire team bent over backwards to make the initial sale, which we were very happy with. We knew we had to come back in for 2 additional parts (a remote starter and brake light strobe). After one month goes by, I figured the dealership was overwhelmed or closed due to the Virus restrictions. I called them after the month. The initial finance person was not there that day so I got passed to George in finance. We told George we were waiting for 2 parts to come in. George looked up our account and told me Both parts were in and to come in to have them installed. My wife and I came in the next day. George took the vehicle, he returned stating that both parts had been installed, he then left in a hurry without showing us how to use either option that had just been installed. We found after a while, that the brake light strobe was installed ,but the remote starter had not. After waiting for George to get back from his lunch break, we asked him about the starter. George stated that he could see anything in our records about getting a starter. I asked him, why he told me that he had Both items in, and to come in for installation. I got the worthless "I'm Sorry" from him and told to come back another day when the initial finance person was there. George didn't bother to take the time to actually LISTEN to what the customer was telling him or asking him. He was in more of a hurry to get to lunch. One week later the problem was corrected by the original finance person. More

Brandon was wonderful. There were some problems with the car The mechanic that you have working for you should have seen the motor mounts were cracked and they were the wrong ones on the car so we had to pa car The mechanic that you have working for you should have seen the motor mounts were cracked and they were the wrong ones on the car so we had to pay over 800 to get it fix not happy about that. I feel everything wasn’t told to us More

Great experience, great vehicle, fully explained features, The customer service was excellent and Even When when waiting on paperwork, I was given attention from Employees. features, The customer service was excellent and Even When when waiting on paperwork, I was given attention from Employees. More

If I could give a zero star review, I would. The If I could give a zero star review, I would. The rudeness and incompetence of service department at this dealership is astounding. I was actually If I could give a zero star review, I would. The rudeness and incompetence of service department at this dealership is astounding. I was actually talked down to by Kyle, then yelled at by Mike (he got very agitated and angry). I made an appointment a few weeks in advance after having my vehicle inspected. The estimated time of repair was 6-8 hours (which at the Larry H. Miller in Surprise - HIGHLY RECOMMENDED - dealership took less than 4 hours). So, I scheduled an appointment in the morning, to have my vehicle ready by the closing of the business. But when I arrived at my scheduled appointment, Mike Harrington in service told me that I need to sit and wait for the diagnosis of the problem, and then he will see if the repair can be even finished in one day. I reminded him that the diagnosis was already done before and that I scheduled this appointment a month in advance to ensure my spot for a repair the same day. That got Mike very agitated. He kept interrupting me, and repeating that he doubts the repair can be finished before Monday (it was Wednesday before Thanksgiving). When I told him that I have already scheduled this repair and was assured by Kyle Ostwald that my vehicle will be serviced, he yelled that he wasn’t my service advisor before and he doesn’t know what I was or wasn’t promised. I calmly asked him to review notes from the previous service appointment, to which Mike informed me that they do not keep any of such notes. As he became more hostile, I requested to work with another service person. He took me to Jake Hengsteler to proceed with my service. Jake wasn’t any more helpful than Mike, and even though he didn’t raise his voice at me, he talked down at me as if I had no clue whatsoever. Jake confirmed that my vehicle should be ready on Monday, despite my 9am appointment on Wednesday. He said there are a few cars in front of mine already, and refused to explain how that was even possible, since I had a 9am appointment. Jake’s indifferent approach and Mike’s hostile behavior were something I’d never wished on any customer in any type of a business. I finally left the dealership, not seeing any way to have my vehicle serviced on time, as promised. Before leaving though, I requested to talk to a supervisor on duty, but was told neither was available. I was, however, promised to receive a follow-up call from either Shawn Jordan or Dustin Sheppard. Needless to say, nobody made an effort to call me. More

Good Customer Service Chris new what I wanted and gave it to me with the budget that I gave him. He worked fast and was honest with me. Everyone on staff worked hard to get Chris new what I wanted and gave it to me with the budget that I gave him. He worked fast and was honest with me. Everyone on staff worked hard to get me what I wanted and to keep it within my budget. More