Mooresville Ford

Professional Bought a new ford truck. They was fair on trade value and a pleasure to buy from. Michael was the salesman whom was very friendly. Bought a new ford truck. They was fair on trade value and a pleasure to buy from. Michael was the salesman whom was very friendly. More

Warranty work and vehicle maintenance I brought my 2014 Taurus in for an A/C blend door repair and regular service. Will walked me through the repair process after confirming my warranty a I brought my 2014 Taurus in for an A/C blend door repair and regular service. Will walked me through the repair process after confirming my warranty and the jumped on the work order. The next afternoon he called to let me know my car was ready to be picked up. My overall experience was great,my only complaint is that they didn’t wash & vacuum my car like they have done in the past. I will continue to recommend Mooresville Ford in the future to family and friends. More

A very good experience! I appreciated the friendliness of the workers in the service department. The service person who assisted me helped me get the proper service for my ca I appreciated the friendliness of the workers in the service department. The service person who assisted me helped me get the proper service for my car. The wait time was very reasonable and there was a sweet girl who came and asked if we needed coffee or water. I will absolutely bring my car back to this dealership. I brought my car to this dealership because you were recommended to me. More

Great service buying a new Ford Taurus This is the second car we purchased from Mooresville Ford Salesman Wilber. He continues to be professional and knows his products. The Financial Man This is the second car we purchased from Mooresville Ford Salesman Wilber. He continues to be professional and knows his products. The Financial Manager was very helpful and sealed the deal for us. More

They do not stand behind their products they sell you I am writing this review to inform you of my absolute dissatisfaction with my recent purchase of a used 2014 Ford Focus SE. I bought this vehicle from I am writing this review to inform you of my absolute dissatisfaction with my recent purchase of a used 2014 Ford Focus SE. I bought this vehicle from Mooresville Ford in Mooresville, NC for which I am completely disappointed. I visited the dealership in order to test drive and possibly purchase the 2014 Focus with only 44,000 miles on it. After test driving the vehicle for a few miles, it felt fine to me so I decided to purchase the vehicle. Before purchasing the vehicle I was assured by the staff that it underwent a rigorous inspection from the Ford certified mechanics on site and that there was nothing for me to worry about. After the finance manager went through the paperwork, I signed and was on my way. Soon after driving off of the lot I noticed unusual shuddering and unsafe issues with the vehicle. I called the dealership to inquire about returning the vehicle – they laughed at the proposition, saying that there is no “cooling off period” in North Carolina and they are not legally bound to take the car back. This may be so, but my brother recently purchased a used vehicle from another Ford dealership (Doug Henry) in the state and several other dealerships I visited had similar policies so I thought it was common practice; it turns out I was wrong. Now I am stuck with a defective vehicle. I promptly took the vehicle to another local Ford dealership to be evaluated and fixed under warranty. It turns out that the clutch was broken and required replacement. I am upset with Mooresville Ford for several reasons: 1) They sold me a defective car and either failed to properly inspect and test the vehicle before selling it or they lied to me about the known issue. 2) They belittled me as a person and my efforts to seek what I think is a fair business option by returning a broken vehicle that they sold me. I know this may not seem like a big deal to the dealership or Ford, but this is a huge deal to me. Not only did Ford lose a lifetime customer in me and everyone that I know, but now Ford will be responsible for covering the costs of repairing this vehicle as long as it is under warranty. All because Mooresville Ford was negligent and unprofessional in their responsibilities as a dealership. The way I was treated by Mooresville Ford is absolutely unacceptable and disheartening as I dedicate my life to saving those of others as a physician. I hope this review sheds some light on Ford and this dealership in particular. I am in the process of sending a letter to Ford Motor Company as well as leaving a similar review to this one on every social media and review website I can find. I will also be filing a complaint with Better Business Bureau. More

Quick oil change Quick service. Oil change and tire rotation. Ford c max hybrid. I trust them. They seem to know what they are doing. Thanks Bruce Whitley Quick service. Oil change and tire rotation. Ford c max hybrid. I trust them. They seem to know what they are doing. Thanks Bruce Whitley More

Excellent Service Once again great service at Mooresville Ford. My appointment time was precisely kept, quick resolution to a recall notification. Amanda and Neil are Once again great service at Mooresville Ford. My appointment time was precisely kept, quick resolution to a recall notification. Amanda and Neil are awesome service writer/consultants, always pleasant to deal with. More

NC inspection / Oil Change Always prompt courteous service. Service writers know their jobs. Service area is neat and organized. Cashier is always ready when I arrive for pi Always prompt courteous service. Service writers know their jobs. Service area is neat and organized. Cashier is always ready when I arrive for pickup. Excellent More

Excellent service I made an appointment for service, I dropped my vehicle off and my vehicle was complete and ready to go went I returned. Service dept personnel are fr I made an appointment for service, I dropped my vehicle off and my vehicle was complete and ready to go went I returned. Service dept personnel are friendly and courteous and go above and beyond to ensure your satisfaction. More

Excellent. Over the top customer service I bought a car 3 weeks ago and it was totaled in an accident. Larry Cheek and Allyson Odendahl went out of their way to help me into a new Ford. The I bought a car 3 weeks ago and it was totaled in an accident. Larry Cheek and Allyson Odendahl went out of their way to help me into a new Ford. They were kind, patient and extremely helpful. Thank you... More