Moritz Chevrolet

AWFUL. I came to Moritz as the very first dealership I visited when I went to purchase my first vehicle this past week. TERRIBLE experience. Nobody came out I came to Moritz as the very first dealership I visited when I went to purchase my first vehicle this past week. TERRIBLE experience. Nobody came out onto the lot to greet us for about 10-15 minutes. First thing the guy does is take us into his office, which we did not want to do because we were interested in seeing what was on the lot and came with specific interests in mind. I told Justin that i was interested in the Equinox and the Cruze but he kept pushing the cruze over and over. Thankfully I had my future father-in-law with me to be a little more stern because this guy would have walked all over me. I ended up not liking the Cruze bc of how small it was but he kept referring me to it since it was on their spiff sheet. I test drove a 2015 Equinox and loved it, he told me the price was about $23K but that was from black friday, then said the price was $25K, couldnt keep his price straight. Then he asks if i qualify for supplier pricing, which i do because im a credit union member, but he didnt know what the supplier pricing would be and didnt want to bother to look. When he refused to look we told him thanks but we will take our business elsewhere and he jumped in the equinox and sped off, completely disrespectful. He was LAZY and totally uninterested in selling me what I actually wanted. Needless to say we did NOT purchase from Moritz will be sure to let everyone know to steer clear unless they want terrible service. More

Baseball, Apple Pie, and Chevrolet As American as Baseball, Apple Pie, and Chevrolet....Some of you will remember that advertising mantra of years gone by. Well, I love the Texas Range As American as Baseball, Apple Pie, and Chevrolet....Some of you will remember that advertising mantra of years gone by. Well, I love the Texas Rangers, can make a pretty good apple pie, and now I love my new Chevy Malibu. What an amazing experience - the best car purchasing experience I've ever had! A friend recommended the dealership and things could not have gone any smoother. Initially, I met with Jim Hardick, Monte Coon, and Brandon Barraza. At no time did I feel pressured or rushed. They took the time to understand what I wanted in a vehicle and what was in my price range. Ron Reed in Finance made that part of the transaction go smoothly. Brandon spent several hours making sure all the vehicle's features were demonstrated, including assisting me in setting up OnStar. Before I left I was introduced to Connie Duer in Service who also assured me not to hesitate to contact him if I had questions or needed anything. I had been driving a Toyota Camry and thought I would never own anything else. The Malibu's ride and drive, and the welcoming, friendly atmosphere at Moritz Chevrolet changed my mind. More

Horrible customer service I had a truck picked out, i was told if i can come up with more money down to call back. I called and told them i could do more and they said it would I had a truck picked out, i was told if i can come up with more money down to call back. I called and told them i could do more and they said it wouldnt help and the truck i was wanting was being sold. Horrible horrible customer service. I went to another dealership,and,was told the bank,they were trying to use should have been a go but moritz ruined it for me. They knew the name,without me telling them. Shame on yur dealership. More

Best experience Ever! I had the best experience Ever at Mortiz Chevrolet! They were upfront and honest with us! When we got to finance nothing changed! I will go back! I had the best experience Ever at Mortiz Chevrolet! They were upfront and honest with us! When we got to finance nothing changed! I will go back! We bought a 2014 Silverado and love it! Thank you Gary and Chris for a wonderful experience! More

Without a Doubt - the Worst Dealership Ever! This is about their New Sales Dept. Just dealt with these people. Took an hour to get there to waste 3 hours of our lives we’ll never get back. 1s This is about their New Sales Dept. Just dealt with these people. Took an hour to get there to waste 3 hours of our lives we’ll never get back. 1st Red Flag: Salesman (Andy) walks up to us and immediately says, “Um, I need to let you know that the price on the internet for the car was a mistake. This salesperson had been emailing with my husband back and forth all day and waits til we get all the way out there to tell us the price was a "MISTAKE." Says it has been corrected to about $2000 more than what it was being advertised at.” Ummmmm, really? 2nd Red Flag: They would not, could not, refused, to give us the appraisal amounts on our 2 trade-ins until AFTER they knew the exact dollar and cent amount of our pay-offs. Really? Any other dealer we’ve dealt with didn’t care how much we owed on our cars. What they were willing to give us for trade-in is “what they were willing to give us”, no matter what we owed on them. You give the person what their car is WORTH. 3rd Red Flag: I went in with print-outs of KBB’s estimated trade-in values of both our trade-in vehicles. One showed $15,951 and one was $19,793; and I was being modest and used only the “GOOD" condition option to get the value. not “EXCELLENT” and not “VERY GOOD”. Even though both vehicles ARE in excellent condition. AND I HAVE PICTURES TO PROVE THIS FACT! They offered us $11,000 and $17,000. REALLY? The manager never once came out to speak to us and tell us why they were trying to rob us. I asked our salesman to go ask the manager if he would come up on the trade-in values and he did go ask (of course). He came back and said “No”, the manager won’t budge. Again, no show of respect to us by coming out and speaking to us and let us know why he was being so GREEDY. I absolutely PROMISE you that they would have bought our vehicles from us at $11,000 and $17,000, and turned around and sold them on their used lot for at least $16,500 and $22,500. A $5,500 profit on EACH vehicle. I’m sorry, Mr. Sales Manager, that you insisted on trying to hose us and make a killing on our cars.What happened to making a fair profit on each customer? Instead, you tried to make a KILLING on ONE customer. Or maybe you were just trying to make up for your $2,000 mistake on the price of your new car, plus some! We've purchased probably 25+ vehicles between me and my husband over the years, and this was the worst experience we've had. All other dealers have been very fair, have not used bait and switch tactics, nor have they based their valuation of our trade-in based on what we still owed on them. I want to use the word “CROOKS!”, but I’m too nice. If you read this and STILL decide to buy from these people, then you have no one to blame but yourself. You’ve been warned. More

worst experience ever I purchased a 2009 traverse from Jerry's. Since that time it has been in the shop 17 times for 19 things. It is constantly being recalled. We final I purchased a 2009 traverse from Jerry's. Since that time it has been in the shop 17 times for 19 things. It is constantly being recalled. We finally met with Service manager. We were upset with the fact we had to replace the catalytic convertor at 85,000 miles. we have had several issues with engine misfires and more than likely caused it to go out prematurely. That repair cost $825. In May the oil pressure low indicator came on. They changed the oil???? Sent my husband on his way and the next day on my way to work it happened again. They kept the car over Memorial day weekend. Got it back, it was jerking at 45 and 65 mph. Got it in to shop June 12th. They replaced a coil. We started talking to Mr. Williams at that point. He told us we should think about trading it in. we explained our financial situation, it was not an option . we had one more year to pay it off and did not want to be upside down. He said he would talk to GM and see what he could do. We were optimistic about this after the meeting. Several days later he called and said GM would pay for our car payment or give us $1500 toward a trade in. We talked about it and wanted out of car. Mr.Williams actually paid our $100 copay on the repair of June 12th. We met again with Mr. Williams week of June 21. He felt that GMPP should pay for the catalytic convertor and would try to get it reimbursed. He called a few days later saying they would not cover it and would only do what we discussed previously. He walked us over to sales and had a salesman see if we could get financed and we are able to, but only a Malibu or another traverse. We filed with out attorney and have to wait until August 1st to see if we can buy a car. Then after neither Williams or GM would call us back I blasted them on Facebook for poor customer service. He called me and chewed me out for posting anything. Threw the fact that he paid $100 for my deductible back in my face, told me my husband was rude to him on the phone (he left a message) and we just wanted somebody to blame for our financial situation. I went off on him after he started yelling at me. Then he told me I was on my own. He would not help me anymore. I don't see he helped me at all except for the $100. Don't buy from them or take your car there for service. Rude managers. More

Worst dearlership ever. I had an appointment to buy an Jeep SRT 8. I got their and the owner had the vehicle. I waited fifteen minutes and it finally arrived with all the owners clothes and golf bag. T Jeep SRT 8. I got their and the owner had the vehicle. I waited fifteen minutes and it finally arrived with all the owners clothes and golf bag. The manager told the owner didn't really want to sell the vehicle. This is a dealership. The vehicle had fifteen thousands miles on it. They gave an offer for a brand new vehicle. I left and would never go back. More

Very poor customer service. After purchasing vehicle, I received 2 emails reminding me to fill out their customer satisfaction survey "completely satisfied", and exactly which questions were the most impor received 2 emails reminding me to fill out their customer satisfaction survey "completely satisfied", and exactly which questions were the most important to the salesman. I replied to the salesman that I wasn't completely satisfied because I found that our new Malibu wasn't equipped with a spare tire. That is now an option. Tim told me I should have said something before I bought it. I had no idea that I needed to look and see if a new car had a spare tire. He then blamed me because we had looked at several cars and I hadn't noticed the difference. We were offered a extended warranty when we bought the car. I assumed it was a GM warranty. Most all the signing done was on an electronic pad. When I got home and looked over the contract, I saw it was a third party warranty. After 2 weeks we returned to the dealership to cancel the warranty. (there was a 30 day cancellation period) After 2 months without getting a credit on our loan for the cancelled warranty, We called the warranty company and they had no record of the cancellation. We called the dealership' and they had no record of that either. After three months we got a recall notice over a module having to do with the eco system. It stated that we needed to contact our dealer, schedule an appointment for the repair which should take two hours for them to replace the part. We did that two weeks prior to the appointment. We live 85 miles from the dealership, so we took a day off to have the repair made. We left it that morning and they said they would call us. After 5 hours and no call, my wife called them. they said according to their tests our car did need the repair done stated in the recall letter, and they would have to order the part. I asked them why they didn't order the part when we informed them of our recall notice and scheduled the appointment. The service guy said GM wouldn't let them order the part unless they confirmed the car needed it. When I told them I would have it done somewhere else, they told me that they had already ordered the part for our VIN number, no other dealership could order one for us. Really bad place to do business!!! More

Going to dealerships is never fun and easy, I had a horrible experience at #moritzchevy in Fort Worth. The price wasn't clear and the sales man and sales manager were extremely rude and wouldn't go dow horrible experience at #moritzchevy in Fort Worth. The price wasn't clear and the sales man and sales manager were extremely rude and wouldn't go down on price, not even 50 dollars!!!!! Even with tier one credit. I wouldn't recommend Moritz Chevy to anyone. More

The reason I ended up at Moritz, which is approximately 30 miles away from my home, is because they had a car on the lot that matched the particular options I was looking for. I initially planned to let th 30 miles away from my home, is because they had a car on the lot that matched the particular options I was looking for. I initially planned to let the "close to home" Chevy dealership arrange a dealer swap and purchase it from them however their "bottom line out the door price" was $ 900 higher than the "internet special" price listed on the Moritz website. Once I verified that the two quotes were for the exact same car (VIN), I called Moritz to confirm that the car was still available and that there would not be any "surprise" additional costs above the advertised price. The internet manager, Phil, assured me that the car was on the lot and that the advertised price was accurate. He also told me that the dealership was committed to a 100% customer satisfaction rating and they were well known for their "quick & easy" sales transactions. I told Phil I'd be out to look at the car that afternoon. He was there to greet me with a friendly hand shake and smile. He introduced me to DJ Garner who had the vehicle ready & waiting for me to test drive. I explained to both of them that I was going to purchase a car that day but I wanted to be up front and let them know that the Chevy was my second choice and although I'd more than likely be back later in the day to purchase it, my plan was to spend the afternoon trying to negotiate a "steal of a deaI" on my first choice, a Ford C-Max. While the C-Max was out of my price range, I figured that today (3/30) would be my best shot because not only was it the "end of the month" but it was also the "end of first quarter" and Ford would be reporting it's sales numbers on 4/2. Although Phil and DJ tried to convince me that I'd be wasting my time, they were respectful of my decision. Before I left, DJ offered to take my car over and get their trade in value for it. That way I'd have a complete picture to compare to any deal I would get at the Ford dealership. After hours of working out "almost deals" for the C-Max, I returned to Moritz just before closing time. Although it meant he would have to stay late, DJ welcomed me back with a smile. As we sat down to complete the paperwork, I discovered I did not have a copy of my current proof of insurance. While I was upset with myself for not being prepared, DJ told me not to worry and he took charge of the situation by contacting State Farm's customer service center and had them FAX over a copy of my insurance card. Once the paperwork was complete, DJ walked me over to an adjacent building dedicated to the finance department. Within five minutes, I was greeted by Ron Reed who invited me back to his office to go over the financing. Although I had been pre-approved for the car loan at my credit union, I did not have all of the required documentation. I apologized and figured I'd have to come back on Monday to finalize the deal. Ron asked if I'd be interested in obtaining a competitive loan that would permit me to close the deal tonight. I was skeptical about getting a competitive offer (my credit rating is good but not great) but told him to give it a shot. He told me to sit tight and returned in less than 5 minutes with a smile on his face. At 8:30 PM on Saturday evening, he had found me a loan at a better rate than I had received at the credit union. After scrutinizing all the fine print, I signed off on the loan which was "better than competitive" to the credit union. Before driving off in my new car, I made arrangements with DJ to come back on Monday in order to transfer my belongings from the old car and to get the full scale orientation on the new car. The entire experience was wonderful. I highly recommend these guys to anyone looking for a Chevy. More