Morong-Falmouth
Falmouth, ME
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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A service visit gone bad I noted another review that described this dealership as "old-time". This is very apt - the lack of implementation of online tools is emblematic of th I noted another review that described this dealership as "old-time". This is very apt - the lack of implementation of online tools is emblematic of their overall attitude toward customers. My buying experience back in 2008 was unpleasant, but as long as my car was under warranty I used their service department. Now that I am paying for their ineptitude I am feeling more strongly about my overall experience. I've dealt with cars not ready when promised, cars not washed when picked up, bewildering explanations of service, and a general lack of professionalism (especially compared to the Volvo dealer where I take my other car). Today's experience, though, with a dogmatic service manager named Phil was beyond the pale. After he offering four or five implausible explanations for my rear brakes requiring service before my front brakes did, he admitted that he had no plausible explanation but said that he wasn't going to give away any work. No attempt to contact management, no moving the problem to VW, no attempt to empathize with the customer - just, basically, a shrug of the shoulders and the suggestion (after I lost my temper) that I should pay my bill, leave, and not come back. With a brand in as bad trouble as VW is, you'd think that everyone associated with it would be trying to keep customers rather than alienate them. Not Phil! Not Morong! It is clearly time for Phil to retire, and for me to trade my VW for a different brand. I know that many of you have had good experiences with Morong (I had some, too) realize that at some point in the future you will experience the intransigence and bad customer service (and, possibly, dishonesty) that I did - it is waiting for you down the line. Frankly, I was shocked. More
AMAZING!!!!!! What an great sales experience! Everyone was so helpful. I was turned down from my own credit union as well as a few other dealers. Morong was the onl What an great sales experience! Everyone was so helpful. I was turned down from my own credit union as well as a few other dealers. Morong was the only place willing to help me. I was able to get into the VW Tiguan I wanted. I highly suggest you come here! More
Friendly and knowledgeable I want to thank Andy at Morong Falmouth for making my car buying experience so easy. As I jumped back and forth between models he knew what I needed b I want to thank Andy at Morong Falmouth for making my car buying experience so easy. As I jumped back and forth between models he knew what I needed before I did! Thank you Andy for telling me to consider the Mazda CX-5, it's perfect for me. More
Smooth and Professional Melissa at Morong Falmouth made the whole buying process easy, fast and stress free. Everything was addressed professionally and I left with a great Melissa at Morong Falmouth made the whole buying process easy, fast and stress free. Everything was addressed professionally and I left with a great car in just over 3 hours. Would highly recommend this dealership. More
Flawless I recently purchased a second vehicle from Morong Falmouth Mazda and I received the same excellent customer service that I had experienced with my pre I recently purchased a second vehicle from Morong Falmouth Mazda and I received the same excellent customer service that I had experienced with my previous purchase. Andy Rogers and all of the staff that I encountered at Morong work to remove stress from the experience of buying a new vehicle. I will continue to recommend this dealership to my friends and family. More
2015 Audi a4 Friendly people nice calm atmosphere. Went in looking to get rid of my jeep and get a good deal on a new Audi and that's exactly what happened. Friendly people nice calm atmosphere. Went in looking to get rid of my jeep and get a good deal on a new Audi and that's exactly what happened. More
Thank you! I enjoyed the entire experience in my lease of a new 2015 Jetta SE. John Phillips was knowledgable and affable. I am 62 years of age and I can say, I enjoyed the entire experience in my lease of a new 2015 Jetta SE. John Phillips was knowledgable and affable. I am 62 years of age and I can say, unqualifiedly, that John is the best car salesperson I have yet encountered. Love the car, too. More
Love my Q5 Diesel This my third Audi and I'm loving it every bit as the first two. Andy Rogers, who handled our purchase, was a pleasure to work with. He had extensiv This my third Audi and I'm loving it every bit as the first two. Andy Rogers, who handled our purchase, was a pleasure to work with. He had extensive know of the car and great people skills. When it came to financing, Matt Sowles of Morong was able to get a rate and terms that beat our credit union's best terms. From start to finish, our experience at Morong was first rate. Thank you, Morong. More
Mixed Enjoyed my dealing with John Phillips. However I thought the price set on my 2004 VW Wagon turn-in was cruelly low. $2500---you've got to be kidding! Enjoyed my dealing with John Phillips. However I thought the price set on my 2004 VW Wagon turn-in was cruelly low. $2500---you've got to be kidding! I think Morong owes me some bread! Now that it's sold I would love to know the price the buyer got. Sincerely, Alfred Padula PS: I love my 2012 VW! More
Spectacular! I would recommend Morong to anyone looking to purchase! John was great to work with and I will be back for future purchases! Thank you! I would recommend Morong to anyone looking to purchase! John was great to work with and I will be back for future purchases! Thank you! More