Parker Sowles

Had the worst experience here in decades. First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule throug First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule through Porsche app. Finally got appointment and received multiple email reminders. Dropped it off on scheduled day and time and a shuttle ride to work. At 4pm that day, I had not received an update or arrangement for pickup back to dealership. I had to call several times, no answer. Finally spoke to Tyler who said Payson was checking status. They said the car should be done by days end and they would let me know if there were any concerns, completion status and payment authorization. We agreed I would pick up after hours. Arrived to pick up and vehicle was not in the location they said it would be. I never heard back about the car and to get authorization to pay. No paperwork was left in the car. I expected a call the next day to go over the findings and pay the bill. 4 days later, I attempted to email Payson, the Porsche service manager. I could not find his email information on their website. I emailed Matt who is the general manager. He responded in a matter of hours while on vacation outside the US and said he would address it. Since It was a weekend, I expected contact Monday morning. At 2pm Monday, I received a voicemail from Payson. No apology, just said he would email me my paperwork that afternoon and left his phone number. It’s now Tuesday and I do not have an email. At least my credit card has not been charged. Beyond frustrating. Attention to detail. Customer service. Saying you are sorry and that’s not how you want to treat customers. I did not get that from Payson. However, Matt and Parker Sowles were extremely responsive, apologetic and worked hard to rectify the situation. I am confident now they are working hard to improve the customer experience so i am hopeful for my next visit. Thank you! More

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If I had to describe the Owner and Service Manager at Morong in one word it would be: Incompetent. Owner doesn't seem to care that his service manager is a failure. Service manager doesn't seem to re Morong in one word it would be: Incompetent. Owner doesn't seem to care that his service manager is a failure. Service manager doesn't seem to realize that he is awful at his job. More

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They sure do enjoy deleting poor reviews here. Terrible service, took my all road in for the same issue 5 times. Not able to diagnose. Went to a local specialist who had the issue fixed on the fir Terrible service, took my all road in for the same issue 5 times. Not able to diagnose. Went to a local specialist who had the issue fixed on the first visit. More

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I have been waiting for weeks for the service dept to provide an estimate for my insurance company. No one in management will respond to my calls or messages. provide an estimate for my insurance company. No one in management will respond to my calls or messages. More

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Best car buying experience by far. Everyone I encountered was very friendly and professional. I was offered more for my trade in vehicle than expected and I got a below market price on my new vehicle. John i was very friendly and professional. I was offered more for my trade in vehicle than expected and I got a below market price on my new vehicle. John in Sales is great and Jordan in Finance was excellent to work with. I can't recommend Morong Falmouth enough. More

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thank you all for the amazing customer service. My sister recently bought a car from you guys and was raving about the service provided by your team. 5 Stars! recently bought a car from you guys and was raving about the service provided by your team. 5 Stars! More

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Norma King Is Wonderful! This was the easiest car buying experience we've ever had. Norma was very laid-back and we were very comfortable with her, and never pressured in any This was the easiest car buying experience we've ever had. Norma was very laid-back and we were very comfortable with her, and never pressured in any way. Thank you Norma for this quick and painless transaction! Michele & Mike Lamare More

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absolutely terrible I wouldn't bring a wheelbarrow there to be repaired. Simply awful. Have to bring my Audi elsewhere to it can fe fixed correctly after two attempts by I wouldn't bring a wheelbarrow there to be repaired. Simply awful. Have to bring my Audi elsewhere to it can fe fixed correctly after two attempts by Morong. Simply awful . No follow up after the service (or lack there of) I can't stress enough. DO NOT HAVE ANY WORK DONE AT MORONG!! More

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Painful After making an appointment and waiting a few weeks to get my Audi in for bodywork after a minor fender bender, Morong Audi got the car in and worked After making an appointment and waiting a few weeks to get my Audi in for bodywork after a minor fender bender, Morong Audi got the car in and worked on it for 2 weeks. The car needed a headlight, grill and bumper cover. I received a call letting me know the car was ready, so I went over to the Audi dealership to pick up. I was kind of surprised that after I went in and signed papers etc, no one walked me out to show me what had been done and to make sure I was satisfied with the job. It was getting dark when I picked the car up so I was unable to look at the paint closely. The next morning I looked at the car and was not happy at the job that was done. The hood did not line up with the fender/headlight and looked terrible. Also, there were at least 3 runs in the paint on the hood, and one big one on the passenger fender. I also found that when they had buffed the car with compound, it had gotten all over the new grill and engine compartment, causing a white wax like substance to be literally sprayed over the entire area, and this was never wiped up. I immediately called Baylee, the Audi body shop manager to complain about the terrible job. He instructed me to bring the car back (40 minute drive each way) so he could inspect it. I told him I was on my way. I left work immediately. When I got to Morong Audi, I waited in the body shop area for about 10 minutes. Not seeing anyone around, I went into the showroom to find someone to help me. I was then informed that Baylee had left, and they weren't sure when he would be back. This obviously upset me. I left Morong Audi and went back to work. I then spoke with Parker Sowles, the operations director at Morong Audi, who I made an appointment with to look at the car. Parker took lots of photos of my complaints and agreed that the work was sub par and agreed to fix the problems. Parker informed me that they were going to replace the hood and needed the car for another week to preform the repairs. Again, I get a call saying that my car is done and ready for pick up. Again, no one went over the work preformed. Again, I get the car home and its not repaired properly. A few of the problems that I pointed out were never corrected, even after photos were taken of the mistakes. The Audi brand demands perfection and nothing less. I am hesitantly giving Morong Audi 2 stars out of 5 for their repetitive poor service. More

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Audi and Morong worked well together to help us out Great experience getting out of an older Audi with some oil issues and into a new Audi Q5. The dealer did a great job working everything out with Audi Great experience getting out of an older Audi with some oil issues and into a new Audi Q5. The dealer did a great job working everything out with Audi and helping us get a great deal and the exact car we wanted! More

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