Morrie's 394 Hyundai - Service Center

They were going to charge me a ridiculous sum of money to "diagnose" a problem with my car, which was that the mirror needed to be replaced. I would understand a $150 disgnostic fee for figuring out a proble "diagnose" a problem with my car, which was that the mirror needed to be replaced. I would understand a $150 disgnostic fee for figuring out a problem with my engine, or something with one of the computers built into the car, but it only takes a second to look at a mirror that needs repair to go "yep, that's broken." Thankfully they waived the fee since it was an obvious fix, but making me agree to spend that $150 was insane. I was told the repair would take a few days, it turned into three weeks. They provided a nice loaner vehicle for me to use while they kept my car on their lot for that time, which I don't understand why they needed to keep my car but okay. Communication wasn't very strong, I had to keep calling to find out the status of the repair and half the time they didn't seem to know what was going on. My point of contact was nice though! More

I bought a certified used car and part of the purchase agreement was to replace damaged driving light. Even with it in writing, service department said they couldn’t replace because it because it had no agreement was to replace damaged driving light. Even with it in writing, service department said they couldn’t replace because it because it had no moisture in it at the time. They eventually replaced it after I got a car sales manager involved. Should not have been this difficult. More

Preston let us know what the issue was for my car and what ineeded to be done to get it fixed. what ineeded to be done to get it fixed. More

Friendly and attentive service. Would recommend to friends and relatives. Cezanne was a very professional and friendly sales person. Would recommend to friends and relatives. Cezanne was a very professional and friendly sales person. More

I was treated like a regular customer and enjoyed a good experience that usually doesn’t happen experience that usually doesn’t happen More

Great product, poor training for the sales staff. Poor customer amenities. Not a shopping destination. Poor customer amenities. Not a shopping destination. More

Tom my salesman was great. I didn’t finance so that process was smooth. Thanks I didn’t finance so that process was smooth. Thanks More

He was very professional. My car was cleaned and promised to me in the time alloted. My car was cleaned and promised to me in the time alloted. More

Very busy. The customer volume impacts service levels. Very knowledgeable team however sometimes demonstrates indifference to customers. Missing warm and fuz The customer volume impacts service levels. Very knowledgeable team however sometimes demonstrates indifference to customers. Missing warm and fuzzy feelings after making a 33k investment. More

I knew what vehicle I wanted , I just happen to pick your dealership to buy it from. dealership to buy it from. More