Morrie's Buffalo Ford

I think the sales department everything went well. I have no complaints actually enjoyed working with my sales associate. I have no complaints actually enjoyed working with my sales associate. More

This was first time to this dealership. I had called to see if vehicle I saw online was still available. Zach answered my call and took it from there. He was very friendly and knowledgeable I had called to see if vehicle I saw online was still available. Zach answered my call and took it from there. He was very friendly and knowledgeable and made the process very easy. Wade with finance was very friendly and knowledgeable as well. More

Friendly and easy process overall. It was worth the drive to find the exact vehicle I wanted. It was worth the drive to find the exact vehicle I wanted. More

Dan was great! Everyone treated my wife and I with professionalism. I highly recommend the dealership and it was worth the drive! Everyone treated my wife and I with professionalism. I highly recommend the dealership and it was worth the drive! More

Morries Ford in Buffalo has very poor scheduling and communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dro communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dropped off my vehicle at 6:00 am before their opening time, but throughout the day, I heard nothing from them. By 4:00 pm, I started trying to reach someone in the service department to get an update on our vehicle since we were relying on a borrowed one. Initially, I was told they would transfer me to Aaron's phone, but his voicemail was full, so I called again, and an email was sent to him to contact me. Around 6:00 pm, Aaron finally called back. He mentioned they were swamped with work from the previous week and thought they were about three days behind. He promised to update me the next morning. I questioned why they didn't inform customers about delays and maybe reschedule non-urgent appointments. Aaron's response was they were too busy to make those calls. Tuesday passed without any update. By Wednesday afternoon, I started calling again. Aaron admitted he forgot to call on Tuesday and said my vehicle would be looked at on Thursday morning. They eventually diagnosed it and sent a video and estimate but didn't call me about the repairs. When I reached out, Aaron said I needed to call and approve the repairs. It was frustrating that they didn't just call me directly to speed up the process. More

very friendly and warm welcome, the people were kind and helpful with all questions. Awesome experience (: helpful with all questions. Awesome experience (: More

Great customer service! They were also very efficient and easy to do business with!! Would definitely recommend them to others!! They were also very efficient and easy to do business with!! Would definitely recommend them to others!! More

Zach and layson were very friendly and helpful in finding a new car. Wade Carlson was very unprofessional and rude and kept pushing a warranty I did not want and was not up front with the details of my loan. a new car. Wade Carlson was very unprofessional and rude and kept pushing a warranty I did not want and was not up front with the details of my loan. I had to ask what bank and what my interest rate was and he gave me a 6 year loan when I had asked for a 5 year loan. More

In for oil change, great service and great communication. Happy with service and work performed. Happy with service and work performed. More

I arrived early and my vehicle was serviced prior to my scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! More