Morris Smith Ford of Leavenworth

Great First Experience! I had been interested in buying my first car for a while and came across one that I liked at Zeck. What I saw online is what I got in the dealership, I had been interested in buying my first car for a while and came across one that I liked at Zeck. What I saw online is what I got in the dealership, great price for the value of the car. The dealership had a friendly and welcoming atmosphere all around. Cam helped me through the whole process and wasn’t pushy at all, super friendly. I was in a situation where I wouldn’t be able to purchase the car that day do he let me test drive for a week so that I could get everything situated. Definitely recommend! More

Ford Escape purchase Great deal on our used Ford Escape. Great customer service and he helped us out to get the car we wanted with some upgrades! Good experience! Great deal on our used Ford Escape. Great customer service and he helped us out to get the car we wanted with some upgrades! Good experience! More

Bought 2017 Ford Escape with Sage Herrera Sage was very helpful. We got the vehicle for a good price. They detailed the car fixed a few issues I asked about. Overall a pleasant experience. Sage was very helpful. We got the vehicle for a good price. They detailed the car fixed a few issues I asked about. Overall a pleasant experience. More

Will definitely be back! Great experience! Knowledgeable and friendly. Worth the drive from Overland Park! Price was perfect. Will be coming here for future car buying needs. Great experience! Knowledgeable and friendly. Worth the drive from Overland Park! Price was perfect. Will be coming here for future car buying needs. Will recommend to all my friends and family! More

Just what i wanted Everyone was very nice and made my first car buying experience as stress free as possible would definitely buy a car from them again in the future Everyone was very nice and made my first car buying experience as stress free as possible would definitely buy a car from them again in the future More

Car buying Sage at Zeck Ford helped me buy my first car. He was very friendly and gave me the best options for myself. He was on top of things, very quickly to r Sage at Zeck Ford helped me buy my first car. He was very friendly and gave me the best options for myself. He was on top of things, very quickly to respond, and very helpful overall! More

Zeck Ford review The service at Zeck Ford in Lawrence was very straight forward and to the point, there wasn't a whole lot of BS that had to be tolerated. While there, The service at Zeck Ford in Lawrence was very straight forward and to the point, there wasn't a whole lot of BS that had to be tolerated. While there, I felt that the process of getting the car was efficient, however it could be a bit distracting during the process, as the Chiefs game was on and many employees were loud and boisterous while watching the game. I understand the excitement, but there are also people who are expecting a service that is meant to be professional at a certain level. Dealing with finances and all of what comes along with buying a car should be a relatively serious procedure, and the constant yelling and cheering could get to be distracting. Aside from this, the only issue I feel the need to address is the fact that I have been receiving emails, text messages, and calls on a daily basis encouraging me to leave a review. I planned on doing so, but on my own time as I have other responsibilities for myself that take precedence over this review. The review was stressed by the dealer at the time that I was at the dealership; constantly hounding the patron to leave a review is excessive and seemingly unprofessional. All in all, the service pertaining to buying the car was satisfactory, however the operations we're a bit unprofessional. More

Will never buy or service a car here again Jeff Bowlin sold me a 2014 Ford Focus in August 2018. I was informed it was a lemon buyback due to transmission problems, given 2 packets of informati Jeff Bowlin sold me a 2014 Ford Focus in August 2018. I was informed it was a lemon buyback due to transmission problems, given 2 packets of information about 14MO1 and 14MO2 customer satisfaction programs for the transmission, and told to give them a call if I ever experienced any issues. Not 4 months later my clutches go bad, and the car starts shuddering upon acceleration. No problem, I thought, I've got paper work and am covered for this. I set up a service appointment and explain the problem, the service rep (Julie) informs me that it is most likely the normal operating functions of the car and that there is nothing wrong with it. I adamantly refuted and said It required a service appointment. Upon dropping my car off at 7 am for an oil change, transmission inspection, and for them to fix my heated seat (they claimed it worked when I bought the car but it didnt-- i called back a week later and they said they would fix it free of charge), I was told I would receive a call shortly about my clutches. 5:30 PM rolls around and I had not received a phone call, so I called them. Julie, my service representative, says that she has been looking for the paperwork about my warranty and that my oil change was finished this morning. I will never understand why my car sat there for 8 hours, and no one ever called me to tell me they were having trouble verifying my warranty. Julie says she'll get it figured out and will call me tomorrow. Next morning I get a phone call saying I will have to pay for the clutches, they arent under warranty. I have the paperwork in my hand saying Ford will fix the issue. I try explaining that to Julie, and I am told that I will have to come into the dealership just to show them the paperwork. The same paperwork that they gave me when they sold me the car. I go into the dealership with the 14MO1 customer satisfaction program paperwork, as well as the RAV warranty paperwork (they were stapled together). I show them all of the paperwork I have, and Jace, the sales manager, comes out to talk to me and explains that I am not covered, the previous owner was. This is obviously super frustrating, as I was given the paperwork when I bought the car, and told I was covered. His explanation was that I "should never have been given this paperwork." After telling him that I no longer want the car if that is the case, he makes an effort to rectify the situation, saying he will call corporate in the morning and get it figured out. After leaving, I get home and read every ounce of information- and realize that they completely lied to me. The 14MO1 customer satisfaction paperwork literally says "please forward to future owners". I was absolutely covered by this program, it did not matter that someone owned the car before me. After confronting Jace about that, his response was that he 'was referring to the RAV warranty, not the 14MO1." Okay, so why did no one say anything about the paperwork I had in my hand?--The paperwork which clearly stated I was covered? Jace and Julie talked me in and out of circles, confusing me more and more, while not doing anything to validate the fact I had paperwork in my hand which says they will fix my transmission. 4 days after I dropped my car off, they finally got everything worked out with corporate and agreed to fix my clutches. Yay! Even though that should have already happened.. Then, when I go to speak to Julie about my heated seat and oil change, she was ridiculously rude. Did not make eye contact with me. Only 'yes' or 'no' or head nods. She told me it would cost $400 to fix my heated seat. I tried explaining that this was something they agreed to fix for me at no cost months ago, she literally *shrugged.* I asked her if I need to speak to Jace, she shrugged again. She clearly has no respect for her clients, especially when she was the one in the wrong. The funny part? When we got home and checked the heated seat connector, all that was needed was to reconnect a wire that had fallen out. They tried to charge me $400 to reconnect a wire. Mike, the service man, was great however. He did everything he could to validate my concerns. I will certainly never be going back here, but if I did, it would only be to say hi to Mike. If I hadnt threatened to call corporate myself, threatened lawyers, or said I wanted to return the car, I guarantee these people never would have done a thing to help me. All in all, im thankful they took responsibility for their mistakes and fixed the car like they should have done in the first place, but it was a terrible and frustrating experience that I would wish upon no one. More

Open communication, honest, through I didn’t feel rushed to make any decisions. There was no high pressure to do anything right away. All of my questions were answered in a timely manner I didn’t feel rushed to make any decisions. There was no high pressure to do anything right away. All of my questions were answered in a timely manner. Very positive experience! More

Toyota Camry 2018 sale Straightforward and easy sale with Mike Amaral. A very pleasant experience overall. Internet sales rep Kenyatta very friendly and professional also I Straightforward and easy sale with Mike Amaral. A very pleasant experience overall. Internet sales rep Kenyatta very friendly and professional also I would recommend this dealership to anyone. More