I was in the market for a new-to-me Nissan Rogue and was willing to drive to get just the vehicle I wanted. So one Thursday I took a trip to Houston to check out some options. After a disappointing and off-putting experience at one dealership, where I was blatantly lied to and treated as if I was an idiot, I was tempted to go home. But my friend convinced me that since I was already in town, I might as well go over to Mossy as well to see the Rogue of interest there as it had every feature I wanted and was well priced.
Talk about your night and day experience! Floyd as an absolute pleasure to chat with! He never once tried to mislead me about the Rogue I was looking at or tried to convince me that it was far inferior to a newer version. I never felt like he was looking down on me for being a woman shopping alone and he recognized and respected my actual primarily interests in the vehicle, versus trying to emphasize that it was "pretty" (not that it wasn't, but for me, I picked the Rogue for the safety features and other amenities for the price point).
Even with the haggling process, we both were laughing as we went back and forth and it was such a pleasure. Whenever he had to leave me, he always let me know why and came back promptly - no power play games or the like. I felt like we both came out of it happy. As someone who only buys a car every other decade or so, that first dealership made me dread it, but Floyd turned it around. So glad I went to Mossy. Not only would recommend them, but already have! Worth the drive if you aren't in Houston.
And while it isn't as big a deal, I must say, they had a really nice restroom and waiting area for their service department! If I lived in Houston, I'd be rather inclined to go there for service just to enjoy the wait. ;-)
The only minor negative bit I had was the finance person, Chris', somewhat snide remark about me switching to a "real bank" because I had to have my bank mail them the payment. My account was a victim of Equifax's foolery and my bank is a major national bank - not their fault I'd forgotten to reorder personal checks after they had to give me a new account late last year to protect my finances and personal info - I write one at most once a year! Still, I appreciate that he didn't try to hard sell me on adding thousands to the price by expanding the Nissan Certified Warranty or anything like that. He explained the options, let me think them over, and when I declined, we moved on. Other than the banking remark, he was pleasant enough to deal with and I didn't leave with any hard feelings.