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Mossy Nissan
Houston, TX
448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 448 reviews
December 11, 2020
I just purchased a used Nissan Rogue for my daughter. Rudy Reyes was my salesman and it was a fantastic experience. Very professional and easy! Rudy Reyes was my salesman and it was a fantastic experience. Very professional and easy! More
by Villager7
Employees Worked With
Brent Demoss, Rudy Reyes
Helpful October 02, 2020
Worse service I’ve every experienced in 40 years. It’s now been 42 hours, 10 calls & messages left to the service department trying to get anyone to tell me the status of my car repair. Can you image th now been 42 hours, 10 calls & messages left to the service department trying to get anyone to tell me the status of my car repair. Can you image the rage I feel that no one will tell me anything when I’ve called, and each call I’ve ended with leaving my name and number. Not one returned phone call. More
by Smartical
Employees Worked With
Todd Viereck
July 29, 2020
Great service. Melvin was accessible throughout the entire process, returned all of my calls within a timely fashion, and assisted me with anything I needed including making sure my rental was returned entire process, returned all of my calls within a timely fashion, and assisted me with anything I needed including making sure my rental was returned to the original location. More
by Alfonzo
Employees Worked With
Melvin Watson
May 14, 2020
Jonas Batista is the best sales person ever. He was very professional and so very helpful, especially when I was making changes. He always called me back like he said he would, and always had wonderful atti professional and so very helpful, especially when I was making changes. He always called me back like he said he would, and always had wonderful attitude. The best ever... Brent DeMoss from finance was great as well. My only issue with him is that he didn't tell me the prices of the warranty packages. He just mentioned if I added the warranty package my notes be a certain amount. He didn't say he added almost $5,000.00 in packages. He didn't go over the finance paperwork after he finished it. I'm at fault for not reading everything before I signed it. It wasn't until the next day that I realized that I didn't even know how much I was financed for. That's when I seen that he added all the warranty packages over $4,900.00. It should be mandatory for them to explain the packages & prices, and see what the customer wants to add. It should be mandatory that the finance person goes over the paperwork for financing, so the customer knows exactly what they have and are paying for. Outside of that I had a wonderful experience. More
by Marla Jacobs
Employees Worked With
Brent Demoss, Jonas Batista
March 19, 2020
The recent purchase of our Nissan Armada was the best car buying experience I have ever had. After visiting 2 other Nissan dealerships, I was ready to give up on getting an Armada. My wife went online and buying experience I have ever had. After visiting 2 other Nissan dealerships, I was ready to give up on getting an Armada. My wife went online and found the vehicle she wanted on Mossy Nissan's website. We contacted Mossy Nissan and Jonas Batista listened to what we said we wanted and how much we could pay. He put together a deal to meet our needs. What's more is that he delivered the car to us! My wife took a test drive, we went inside where Jonas reviewed the contract and paperwork before I signed. We then went back out to the car where Jonas went over all the features and even programmed the garage door opener and set up my wife's phone. We were so pleased that we didn't have to spend hours in the dealership negotiating a deal. In addition to being professional and efficient, Jonas was a super nice guy. I would highly recommend Jonas and Mossy Nissan. As a matter of fact, I have already. More
by WZimber
Employees Worked With
Cheryl Rucks, Jonas Batista
March 07, 2020
Service has really gone down. Have used Mossy many times in past for routine maintenance and had no complaints. The last several times I noticed the level of service has really gon Have used Mossy many times in past for routine maintenance and had no complaints. The last several times I noticed the level of service has really gone down. Either the service rep is not available or busy with another customer or has gone home. Took my vehicle in yesterday for a Recall as well as some other repairs and left it there all day and guess what, today I checked over the bill and realized they didn’t even repair the recall. Called them and they confirmed it was not repaired. So frustrating... that was the number one reason I was scheduling the service - now I have to return next week. More
by Nancy2018
Employees Worked With
Service names not included in list
March 05, 2020
Excellent customer service We appreciate the excellent attention provided by the staff of the Mossy Nissan, especially Jonas Batista, who is now part of our family. Thanks for We appreciate the excellent attention provided by the staff of the Mossy Nissan, especially Jonas Batista, who is now part of our family. Thanks for so many details. Blessings to you. Androvis Garcia y Noris Y Guerrero More
by Androvis
Employees Worked With
Chris Gee
February 26, 2020
Great Service Jonas was a salesman taking care of us, helped us find what we wanted and liked, explained everything very clear and well and never was pushing us to Jonas was a salesman taking care of us, helped us find what we wanted and liked, explained everything very clear and well and never was pushing us to buy. Great experience ! I will definitely keep buying cars here. More
by Ya Chi
Employees Worked With
Jonas Batista
February 25, 2020
I brought my vehicle into the dealership on 02/08/2020 at 7am in the morning because the check engine light was on and the maintenance light was flicking on and off as well. They had my vehicle for 3 entire 7am in the morning because the check engine light was on and the maintenance light was flicking on and off as well. They had my vehicle for 3 entire day’s, I picked my vehicle up on Tuesday around 7am on 02/11/2020 before I had to be at work at 8am. I paid around $560 for all the repairs on my vehicle and then I got into my vehicle to find that my engine light was gone but my maintenance oil, filter, and tire light was still flicking on & off. I was already running late to work and my service advisor Boris was not there. I went ahead and sent my service advisor a text in regards to being dissatisfied that they had my vehicle for three days and all the issues were not fixed & he did not advise me on everything that needed to be done, so that I would have had a completed vehicle when I picked it up. He said that he would look into it that day. After that day he was totally unresponsive. I called multiple times, no call back. I even tried to contact the service supervisor Robert & left him a detailed message, which he failed to get back in contact with me to resolve the issue as well. I already lost 3 days of income being out of a vehicle, just to spend over $500 and still have an incomplete vehicle and unresponsive and unprofessional advisor and supervisor. For some reason, I’m not able to attached the screenshot and photos to this exact review. More
by Sdonnamey
Employees Worked With
Boris and Robert
February 19, 2020
Working with Derrick was great. Very smooth car buying experience. Go to this guy, seriously. The sales manager Robert Delaneo was excellent as well. While speaking with Ashton Mossy I could tell he reall experience. Go to this guy, seriously. The sales manager Robert Delaneo was excellent as well. While speaking with Ashton Mossy I could tell he really cares about his customers. He’s got some good people that share his vision. More
by jakpan
Employees Worked With
Ashton Mossy, Alfonso Gutierrez, Robert Delaneo, Derrick Muhammad
