Mossy Nissan

I really wish I could give Mossy Nissan zero stars. Last year on April 14, 2022. I purchased my first ever vehicle through this dealership. Everything has seem to go smoothly and for the most part was Last year on April 14, 2022. I purchased my first ever vehicle through this dealership. Everything has seem to go smoothly and for the most part was fair after a year all I can say is I’m beyond frustrated and their customer service is the worst Houston has to offer. I’ve been having an issue with my car and if I’m correct, my warranty should cover it because it’s part of what it offers from my understanding. Since August 2022 I’ve been trying to get a hold of someone in the financial department but it’s the same excuse no matter what department I call or how many times I call “ oh, they’re busy or can’t come to the phone right now”…….. well when will they ever be? If I end up having to pay out-of-pocket for something that I know is very fixable and manageable through simple communication, then there should definitely be consequences not just for one person but for almost everyone truly one of the worst dealerships in Houston and communication is everything especially with vehicles so don’t think this is ever gonna stop. More

The first time I bought a car from here I was impressed. Got a great deal and great service. However the last few times I have been in - severely disappointed. I even reached out to Ashton Mossy himself who Got a great deal and great service. However the last few times I have been in - severely disappointed. I even reached out to Ashton Mossy himself who assured me that I'd be taken care of but that was really just a ploy to get me back in the dealership to waste my time, I suspect. Neither he, nor the manager, Robert, he said would help me, have helped. I don't have bad credit and have a decent income, that's not the issue, fyi. This being a family owned dealership, they operate a little differently than some others, and that is not in favor of a customer, let me tell you. As you can see from his snarky and untrue response below, this is how they talk to and treat customers. I dealt with a salesman, and have text messages showing some numbers on a vehicle but when I got in there, of course that was not the case. My credit was run on 3/25/22 without me signing anything, before I agreed for it to be run as well. One great thing about Houston is how many options you have for pretty much everything, including dealerships. That being said, would I recommend this dealership? No, not anymore. Do your research on pricing of used cars, check around because you'll often see the same car priced lower at other dealerships. If you're wanting a new car, be sure to find out if they are forcing some type of package on you because Mossy does (usually maintenance, GAP, etc). And it's a bit unfair - car crisis or not. Well Mossy, it's been an eye opening and frustrating journey but you and I are done. Again, as you can see by the response from the dealership - they literally MADE UP some numbers. How ugly to do such a thing, but not surprising at all. Never once did I discuss $10k off of anything, not sure where this even came from. I'm quite confused but not surprised. Stay away from this dealership. More

The price I negotiated over the phone and via text with the dealership was honored when I arrived. That was great!! However, my new car...wasn't so new. There are scratches in the door handle area, my manu the dealership was honored when I arrived. That was great!! However, my new car...wasn't so new. There are scratches in the door handle area, my manual had been open and used..and I didn't appreciate that at all - especially with covid-19...I can wash the car and clean the seats; however, I can't do anything with the manual. Very disappointing. Finally, I had to go back to the dealership the same day the car was delivered to me to be cleaned on the inside. Disappointing and inconvenient. More

I just purchased a used Nissan Rogue for my daughter. Rudy Reyes was my salesman and it was a fantastic experience. Very professional and easy! Rudy Reyes was my salesman and it was a fantastic experience. Very professional and easy! More

Worse service I’ve every experienced in 40 years. It’s now been 42 hours, 10 calls & messages left to the service department trying to get anyone to tell me the status of my car repair. Can you image th now been 42 hours, 10 calls & messages left to the service department trying to get anyone to tell me the status of my car repair. Can you image the rage I feel that no one will tell me anything when I’ve called, and each call I’ve ended with leaving my name and number. Not one returned phone call. More

Great service. Melvin was accessible throughout the entire process, returned all of my calls within a timely fashion, and assisted me with anything I needed including making sure my rental was returned entire process, returned all of my calls within a timely fashion, and assisted me with anything I needed including making sure my rental was returned to the original location. More

Jonas Batista is the best sales person ever. He was very professional and so very helpful, especially when I was making changes. He always called me back like he said he would, and always had wonderful atti professional and so very helpful, especially when I was making changes. He always called me back like he said he would, and always had wonderful attitude. The best ever... Brent DeMoss from finance was great as well. My only issue with him is that he didn't tell me the prices of the warranty packages. He just mentioned if I added the warranty package my notes be a certain amount. He didn't say he added almost $5,000.00 in packages. He didn't go over the finance paperwork after he finished it. I'm at fault for not reading everything before I signed it. It wasn't until the next day that I realized that I didn't even know how much I was financed for. That's when I seen that he added all the warranty packages over $4,900.00. It should be mandatory for them to explain the packages & prices, and see what the customer wants to add. It should be mandatory that the finance person goes over the paperwork for financing, so the customer knows exactly what they have and are paying for. Outside of that I had a wonderful experience. More