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Mossy Toyota

San Diego, CA

4.5
728 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
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4555 Mission Bay Drive

San Diego, CA

92109

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Showing 728 reviews

April 11, 2021

How can I even explain the experience that I had with Tom and Mark other than disgusting, dishonest and unbelievably unprofessional. I had been texting with them for days and had an appointment at 1:30 today More

by Damiand878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Larkin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Seely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Park
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Riedinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Mossy Toyota responded

I am sorry to hear that you feel that way Damian. As I have already replied to your sister, I assure you, our team is far from dishonest, cowards and unprofessional. I know you and you family had a rough day that day with a series of unfortunate events, causing you to arrive later than your originally scheduled time. It is our policy NOT to hold inventory. Another family arrived shortly before you and your family. While we were negotiating with that family, you and your family went on the test drive. While you were gone, the first family agreed to a buying price and signed the agreement to purchase. We are very transparent and do not need to be deceitful with our customers to sell cars. Your and your sister's threats of bad mouthing us on social media are unfounded and unjust. Our policy is to sell the car to the first customer that arrives and we did just that. Had your family arrived first, you would have gotten the opportunity to purchase first. I am sorry you and your family are upset, but we hope you can understand our position. Gina Gonzalez Customer Relations Manager

March 25, 2021

SUPER SHADY- I had heard the rumors, and went anyway. ALL TRUE!!! They advertised a 2021 4Runner Limited for MSRP on their webpage, AutoTrader, and on the Window of the 4Runner. Confirmed it was in st More

by DanM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Park
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KYLE MAVERICK - INTERNET SALES
Apr 02, 2021 -

Mossy Toyota responded

Sorry you feel that way Dan. Unfortunately due to a supply chain issue we do have addendums on our hard to get inventory. I apologize to you if our team did NOT thoroughly explain that to you prior to you driving down. Travis Mossy and I have reviewed your review and we will be speaking with Kyle and our team about your experience and how we can avoid this in the future. If you would like to discuss further, please feel free to contact me at ginag@mossy.com. Gina Gonzalez Customer Relations Manager

February 14, 2021

Naim was a very good salesman, very patient and very very knowledgeable. He went to the fullest extent to find the perfect car for us. More

by fhb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naim Mostaghim
February 01, 2021

If I could give zero stars to Mr. Thacker I would. His communication style is hostile and rude. I brought my Toyota Corolla in twice for recall issues. While discussing the paint peeling off my bumper he More

by dawndawn20
Recommend Dealer
No
Employees Worked With
Phi Lien, Robert Thacker
Feb 01, 2021 -

Mossy Toyota responded

I am so sorry to hear about the experience you had with Robert. Our goal is to always provide the best experience possible and it sounds like we fell short. For that I sincerely apologize. I will be discussing your review with Robert and discuss ways he can provide a better experience in the future. Should you wish to discuss further, please feel free to contact me at ginag@mossy.com. Gina Gonzalez Customer Relations Manager

December 23, 2020

Bait and switch, Trying to sell on payment instead of on price repeatedly when I specified I wasn’t concerned with them finding me a payment as I had cash in hand. Price was around 10k over sticker price, s More

by SMontenegro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sami Amiri, Austin Nguyen
December 11, 2020

Tom is professional & smart- a joy to work with. His response time & accuracy was excellent. I would recommend him to my closest friends and know they would get the best service possible. More

by jjacobs2
Recommend Dealer
Yes
Employees Worked With
Tom Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Tom larkins is an awesome salesman .he is very nice very professional.went there to see the XSE Camry Toyota and I’m looking fir blue color but he lest us drive the gray XSE .and after that I said if he cou More

by lolitachoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tabana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Larkins, Brian Robitaille
September 29, 2020

This was a pleasant experience. Very knowledgeable and helpful in finding a car for my growing family. We were surprised by how quick the process was. More

by Franklin1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Hicks
September 19, 2020

Classic bait and switch! Cliff quoted me a price of $29,861, on a 2020 Toyota Prius Prime Limited, not in stock, but could be located. The next day he said "the incentives have changed", and the price More

by dschroed13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cliff Bevels
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2020

Great people here at this Toyota. Tom L. went out of his way to notify me of a Corolla that they received after a prior one sold before I could take a look at it. I had an easy going and great experience fr More

by William L.
Recommend Dealer
Yes
Employees Worked With
Tom Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Perry, Sami Amiri
Jun 30, 2020 -

Mossy Toyota responded

Congratulations on your new Corolla. I am happy to hear that Tom Larkin kept you in the loop and communicated once we had a similar vehicle available. I know you will enjoy your Corolla for years to come. Happy driving! Gina Gonzalez Customer Relations Manager

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