Motor Mile Subaru

We would recommend anyone to buy a Subaru, we are really happy with our Legacy. Everyone was very helpful at Shelor's. Bowie worked out all the paper work over the phone which was great. We have always owne happy with our Legacy. Everyone was very helpful at Shelor's. Bowie worked out all the paper work over the phone which was great. We have always owned Chevrolets this is our first Subaru and we love it. Thanks! Doug and Lesia Layman More

Will Crosscup worked with me via email and phone to provide me with all the information that I requested ahead of time - vehicle brochure, pricing, financing options, and accessories. One of the reque provide me with all the information that I requested ahead of time - vehicle brochure, pricing, financing options, and accessories. One of the requests that I made was that I only wanted to make one trip. I wanted to be able to trade my old vehicle and drive off with the new one on the same day. Will made this happen!!! All of the options that I requested were done prior to my scheduled pick-up date. When I arrived, the only items left to handle were required paperwork and signatures. I am very pleased and impressed with my experience at Shelors. Euguene King was informative and thorough on the paperwork side covering in detail the options available - extended warranty, gap protection, nitro-hazard, etc. I am also thrilled with the fact that Shelors handled all aspects relating to insurance and the DMV. This was truly a one-stop shopping experience for me! More

I went in to get service done on my 2008 Subaru Forester and walked out with a 2011 Forester - this idea had been in the back of my mind for some time but was in no way due to sales pressure. I had three h and walked out with a 2011 Forester - this idea had been in the back of my mind for some time but was in no way due to sales pressure. I had three hours to kill so I thought I would just walk down to sales. The trade-in offer was better than I had expected so I decided to trade up. Kathy Sweeny was the sales representative and I found her to be efficient and forthright; there was no pressure to hurry up and make a decision. I had several questions about the extended warrenty, which she found the answers to and got back to me via email in just a few days. Overall the experiance was pleasant and I would recommend shopping for a new vehicle at Shelor Motor Mile - if you are looking for a Subaru I would recommend Kathy any time. More

I spent two months visiting various dealerships in Kentucky and Virginia, and sales associate Bowie Clift is by far the most professional, courteous, and personable individual that I had the pleasure Kentucky and Virginia, and sales associate Bowie Clift is by far the most professional, courteous, and personable individual that I had the pleasure to meet! He did an excellent job orienting me to the vehicle before my test drive, negotiating a very competitive price (backed by my research on Consumer Reports), and giving me a nice orientation to dealership services and of course, my new vehicle. I couldn't be happier about my purchase, and a large part of my satisfaction comes from the outstanding manner in which Bowie represented Shelor Subaru. More

Great efficiency, great communication, and great customer service. I would recommend Subaru at Sheilor motor mile to anyone. The minimized waiting room time and were very fair in their pricing. They wanted t service. I would recommend Subaru at Sheilor motor mile to anyone. The minimized waiting room time and were very fair in their pricing. They wanted to be sure that everything was perfect before we drove away in our car. More

Thanks for helping us find the right car. We appreciate you taking the time to understand and listen to our needs. Thanks again. Tonya & Rodney you taking the time to understand and listen to our needs. Thanks again. Tonya & Rodney More

Overall experience was great. Joe Pinto, salesman, was very good about showing my son and I where we need to go for future service on our new vehicle. Finance department got us in and out very quickly. very good about showing my son and I where we need to go for future service on our new vehicle. Finance department got us in and out very quickly. Will recomend Shelor (and Joe) to anyone looking for a new Subaru. More

This is my third purchase from Shelor's, tee first one being in 1998. I have always been happy with Shelor's and am impressed with how much ithas grown, while still maintaing the same quality of service. being in 1998. I have always been happy with Shelor's and am impressed with how much ithas grown, while still maintaing the same quality of service. More

Best experience I have ever had purchasing a vehicle. Shelor will be the only dealership I buy from in the future, and I will definitely reccomend them and Carson Poole to my friends and family. Shelor will be the only dealership I buy from in the future, and I will definitely reccomend them and Carson Poole to my friends and family. More

End experience was great, and I enjoy my new vehicle. The price negotiations took too long, as the dealer was speaking to his manager for way too long just to get a price for me to accept. Day after purchasi price negotiations took too long, as the dealer was speaking to his manager for way too long just to get a price for me to accept. Day after purchasing Check Engine light came one which is extremely frustrating, but there was a software update which required me to drive in and receive service. The titling of the car was not ideal and caused a pretty large headache for me when it came to insurance. I was told even though I was titling in my name, I could remain on my parent's insurance until I could get my own. When speaking with my insurance agent he informed me this was not the case, and this was poor advice by the business rep. While I'm not positive about the legalities of insurance law, this ended up being a match of "He Said.. He said" as my insurance agent saying one thing and the dealer saying he was wrong, it still made me feel like a fast sale was more important, which may or may not be the case. All was resolved so no harm done. Everything was explained in depth to me regarding paperwork and my sales person was very helpful during the stressful times. I liked the grand tour the dealer gave after purchasing so I would know where to go for service and explained all of the services offered by Shelor. All of the buildings were very up to date and modern. I enjoyed the way Shelor did business overall, but the actual stress and frustration is what caused the "Overall experience" to be low. Most customers would not have the problems I did, I suspect. More