Motor Werks Honda

This so called "Elite" has truly lowered its standards After reading all of the positive reviews on here about Shawn Hassan I felt obligated to share my recent experience with him that was far from pleasan After reading all of the positive reviews on here about Shawn Hassan I felt obligated to share my recent experience with him that was far from pleasant. My wife and I called MotorWerks of Barrington to inquire about a new Honda that was advertised on their website without any pictures. The person who answered the phone directed us to come in "Immediately" (Very pushy) and insisted that we meet with a salesman named Shawn. So we reluctantly drove out that evening and after finding and entering the Honda building we were immediately greeted by a salesman who asked if he could help us. We told him we were there to meet with Shawn and he said he would find him and let him know we were waiting. After about ten minutes of waiting around we were finally greeted by Shawn who seemed flustered and rushed. He told us that he was currently helping some other people and would be with us "very soon." Then he went back to his desk and continued to work with some other people while we just stood there in the showroom. After ten more minutes we asked another salesman who was not with customers if he could help us and he immediately apologized for us having to wait and he went to speak with Shawn. We could see that Shawn became irritated with the salesman as he began to waive his finger in his face while shaking his head. Then Shawn made eye contact with my while holding up the same finger and said "One minute please." Then we noticed that an Asian salesman was also speaking / laughing with Shawn's customers while Shawn just stood there smiling. At this point I told my wife i had enough and we decided to leave. It was obvious that Mr. Shawn thought it was a better idea to inconvenience us rather than allow a colleague to help out (must be a commission thing). This behavior is no different then what goes on at other dealerships and it's ashaim that it's now happening at a dealer that prides itself on being "Elite." After leaving, my wife and I proceeded to purchase a pre-owned car from Carmax where we originally wanted to go. We just figured MotorWerks would be different but we were proven wrong. I have been in sales my entire professional life and can tell you that behavior like this (competitive money-motivated mindset) will always overshadow customer treatment and satisfaction. It's very contagious and will ruin the established reputation that MotorWerks is known for. More

Friendly Service For the most part everything was good, however, I was there for a little over 2 hours and not one person even offered me so much as a glass of water t For the most part everything was good, however, I was there for a little over 2 hours and not one person even offered me so much as a glass of water the entire time I was there. More

awesome peoples just buy Honda Accord 2015 from there - sales guy JAY KONG --- such a nice guy - deals like friend - nothing hide / gave me the deal wat I was looking just buy Honda Accord 2015 from there - sales guy JAY KONG --- such a nice guy - deals like friend - nothing hide / gave me the deal wat I was looking for - definetly recommend motor werks & ask for JAY KONG ! Went to 3 dealers and it's my 5th car but never had that nice experience & satisfaction . More

AMAZING!!! Before I come to this dealer, I went McGrath City Honda and Schaumburg Honda. Even I researched A LOT and knew exactly what I want, they just kept pu Before I come to this dealer, I went McGrath City Honda and Schaumburg Honda. Even I researched A LOT and knew exactly what I want, they just kept pushing me to buy what they wanted to sell. This place was totally different. When I told Shawn, I know exactly what I want and how much I want to pay, we went over few thing and he just said 'OK, let me talk to manager'. They came back the best offer they could make and I was either take it or leave. It was very simple. Nothing like "options are already installed" or "you just pay $5/mon extra, what's the problem?". The funny thing was the discount I got was few hundred dollars less than the other dealer, but final balance to pay was few thousand dollars less than the other dealer. Simple car buying experience. Honest dealer that you can trust. Finally. More

Best dealership experience ever! Sales Consultant Tony and Manager Aaron were a pleasure to work with. Very professional environment that I have never seen a new car dealership provid Sales Consultant Tony and Manager Aaron were a pleasure to work with. Very professional environment that I have never seen a new car dealership provide a normal car buying experience until now. Tony was very knowledgable and provided answers to all my questions. Glad l drove by this dealership when I did. Timing is everything. Thanks again Team Motorwerks. More

Everything was great. Zack was a pleasure to deal with as well as the rest of the team. I was in and out in a very timely manner. Zack was a pleasure to deal with as well as the rest of the team. I was in and out in a very timely manner. More

Fabulous!!!!! The best experience I ever had purchasing the car. Tony and Aaron were wonderful. They both were professional and answered all our questions and conce The best experience I ever had purchasing the car. Tony and Aaron were wonderful. They both were professional and answered all our questions and concerns. More

Purchased 2016 Pilot. Purchased 2016 Pilot EX-L. What a great SUV. Motor Werks is the Best. And the salesman (Shawn) was everything a professional sales rep should be. I Purchased 2016 Pilot EX-L. What a great SUV. Motor Werks is the Best. And the salesman (Shawn) was everything a professional sales rep should be. I am a repeat customer, why? satisfaction with sales and service. More

2016 Pilot Purchase I contacted the dealership looking for a 2016 Pilot. Ken contacted me when the new Pilot arrived. Ken and the staff did a good job, fast and efficie I contacted the dealership looking for a 2016 Pilot. Ken contacted me when the new Pilot arrived. Ken and the staff did a good job, fast and efficient. Easy to do business with. More

Impressed with this dealership Located a 2010 Honda on line that I was interested in, and even though I live 75 miles away in Wisconsin I had to take a look. I am very glad I did. Located a 2010 Honda on line that I was interested in, and even though I live 75 miles away in Wisconsin I had to take a look. I am very glad I did. The car is great, the salesman I dealt with (Shawn) was impressive, and the rest of the staff at the dealership were very professional and helpful. All in all, the best car buying experience I've had in a long time. Despite the distance, the next time I am looking for a car they will be my first stop. More