MotorWorld Acura

Frustrating ACURA This dealership sells you on its ability to easily set up a service and come with a loaner and take your car back. Not so fast. I have trie ACURA This dealership sells you on its ability to easily set up a service and come with a loaner and take your car back. Not so fast. I have tried this service three times. Your calls go a call center who tries to set up and appointment in 60 days...60 days. They finally agree to an appointment within two weeks only if you complain. This time I sent for a recall and a noise in the front tires when not using the brakes. I get a call that says they can’t recreate. I sincerely believe they never took it out for a test. Then they return my car with a huge screw in the tire. I call to complain and the response...stuff happens. This is by far the worst service I have ever seen. All cars are manufactured the same. It’s all in the service...they fall flat. More

Great experience in buying CPO RDX We drove for about 2.5 hours to check out a couple of CPO RDXs. The salesman Mike was very helpful in the entire process of test driving and subsequen We drove for about 2.5 hours to check out a couple of CPO RDXs. The salesman Mike was very helpful in the entire process of test driving and subsequent buying of the car. The final price offered by Tom, the manager, was a good price. They were transparent on the best price they could offer and we never felt rushed or pressurized to make a decision. Altogether, we came away very happy wit the whole buying experience. More

Great Acura Service Advisor I’ve been taking my 2009 Acura TSX to MotorWorld since I purchased it and always take it to MotorWorld for great service. Jason Shannon is an excel I’ve been taking my 2009 Acura TSX to MotorWorld since I purchased it and always take it to MotorWorld for great service. Jason Shannon is an excellent service advisor and very courteous and knowledgeable. More

Excellent internet sales and in-person service We had an excellent experience working with Karissa and Bernice. From the moment I sent an inquiry, all our questions and requests were honored immedi We had an excellent experience working with Karissa and Bernice. From the moment I sent an inquiry, all our questions and requests were honored immediately. Karissa responded to my initial request on the same day and connected me immediately to Bernice. Because it was right around Christmas, I was unable to commit a lot of time to the research and car search. Luckily, Bernice was very accommodating and checked in with me after Christmas to continue the process. After we settled everything on our end and arrived at the dealership, both Karissa and Bernice were welcoming and helpful. Bernice showed us around the car, answered all our questions, and gave us the time and space we needed to make our decision. She made sure we had everything we were supposed to have and made the entire process smooth, easy, and enjoyable. I highly recommend MotorWorld! More

Clean and helpful personel Waiting rooms well stocked with snacks and drink Courtesy vans prompt and drivers very helpful. Service is number one in promptness. Check-in clerk Waiting rooms well stocked with snacks and drink Courtesy vans prompt and drivers very helpful. Service is number one in promptness. Check-in clerk the best More

Leased a new car Our sales rep Dustin was excellent. He went above and beyond to get us in the new car. I will definitely recommend him to my friends and family. Also Our sales rep Dustin was excellent. He went above and beyond to get us in the new car. I will definitely recommend him to my friends and family. Also wade the manager was great! Such a great personality. More

Excellent Outstanding customer service. Courteous and polite response with a positive attitude. Brightened my day. Nothing better than to see a smiling face Outstanding customer service. Courteous and polite response with a positive attitude. Brightened my day. Nothing better than to see a smiling face in the morning. More

Excellent Service from Start to Finish So professional! Promises made, promises kept. No surprises. Craig was top notch. We didn’t purchase the car here but it didn’t matter a bit . So professional! Promises made, promises kept. No surprises. Craig was top notch. We didn’t purchase the car here but it didn’t matter a bit . More

Craig saved the day! Dead battery; an inconvenience and easy to resolve until it is discovered when you need to leave immediately for a non scheduled early delivery hours Dead battery; an inconvenience and easy to resolve until it is discovered when you need to leave immediately for a non scheduled early delivery hours away. Craig asked how soon we could get there and had us on the road in short time. The Acura service team has always been professional and courteous. Yesterday they proved themselves to be fantastic and even CARING when they asked about the delivery. Our 7lb 4oz granddaughter. More

Thank you Tom Casey I have been leasing Acura's from Motorworld for over 6 yrs now. I've had TSX and now ready to turn in my ILX. I love my ILX but I'm ready for the RDX I have been leasing Acura's from Motorworld for over 6 yrs now. I've had TSX and now ready to turn in my ILX. I love my ILX but I'm ready for the RDX. Thank you Tom for being so patient with me.. And thank you for your service. More