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MotorWorld Acura - Service Center

Wilkes-Barre, PA

4.7
40 Lifetime Reviews Review Dealership

40 Reviews of MotorWorld Acura - Service Center

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February 26, 2021

"Craig Wilson, as always, does an excellent job in..."

- DaveK

Craig Wilson, as always, does an excellent job in responding back to me and scheduling any service I would need on my Acura MDX. Craig is very professional, courteous and goes above and beyond to make sure my experience with the service department at MotorWorld Acura is exceptional. Thanks, Craig!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 01, 2021 -

MotorWorld Acura responded

Hi Davek, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2021

"Craig definitely did a great job when I brought my Acura..."

- jb01a

Craig definitely did a great job when I brought my Acura in for service. He gave me updates as the process was going on. I will definitely work with him again. Janice

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Recommend Dealer
Yes
Employees Worked With
Jan 05, 2021 -

MotorWorld Acura responded

We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

September 16, 2020

"BEST CAR BUYING EXPERIENCE EVER!!!! COREY GRAHAM IS THE..."

- stevepam

BEST CAR BUYING EXPERIENCE EVER!!!! COREY GRAHAM IS THE MOST PROFESSIONAL SALES PERSON I EVER DEALT WITH. GIVE HIM 5 STARS!!!THANK YOU!!! PAM TITO

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Recommend Dealer
Yes
Employees Worked With
COREY GRAHAM
Sep 16, 2020 -

MotorWorld Acura responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! Thanks for taking the time to leave a review. Have a wonderful day!

August 28, 2020

"Extremely well educated about factory repair options, did..."

- Nranella

Extremely well educated about factory repair options, did not skate around honesty for repair prices. I have never been so welcomed into a service department, was offered a rental and complementary water while I waited in the service room. Craig is a real asset to the corporation, one of the main reasons I keep coming back to MotorWorld is I know I’ll be taken care of after the purchase.

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Recommend Dealer
Yes
Employees Worked With
Aug 30, 2020 -

MotorWorld Acura responded

Nranella, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

May 21, 2020

"Craig was excellent and efficient with service on my 2019..."

- Robd416

Craig was excellent and efficient with service on my 2019 CRV. Work was done quickly and in the right way. Happy to pay for the services and to continue dealing with Craig.

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Recommend Dealer
Yes
Employees Worked With
May 25, 2020 -

MotorWorld Acura responded

Hi, we're happy you found our staff to be so supportive during your experience here at MotorWorld Acura. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2020

"General Maintanence"

- cwroberto

Chester (Adviser) great job and thank you. He picked up on my inspection being due soon and that will save me an additional visit. Polite and respectful. Always a great experience at Motorworld

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Recommend Dealer
Yes
Employees Worked With
Chester
Apr 05, 2020 -

MotorWorld Acura responded

Thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld Acura!

January 15, 2020

"auto armor problem,water spotting"

- jonesarthur1958

melissa in honda service is excellent,buffed section of vehicle to see if spots return,they are going to re-apply the auto armor.also she also got me in for an oil change and tire rotation while car was there.they even shuttled us to mohegan sun so we can grab lunch.work was done in a timely manner.very happy so far

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Recommend Dealer
Yes
Employees Worked With
melissa honda service dept,justin pugliese sales
Jan 16, 2020 -

MotorWorld Acura responded

Jonesarthur, thank you for your kind review; we are happy to pass along your comments to Melissa at MotorWorld Acura! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2019

"Top Notch Service!"

- AMR52215

Stopped in for my Acura to be serviced. Chester waited on my husband and I as we arrived for our scheduled appointment. He kept us updated as we waited for the services to be completed. In the year we have had our Acura it has been taken care of by Craig in such a timely manner. We cannot thank the team there enough! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chester Alvarez
Jan 05, 2020 -

MotorWorld Acura responded

Thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld Acura!

May 07, 2019

"Frustrating "

- MDX Owner

ACURA This dealership sells you on its ability to easily set up a service and come with a loaner and take your car back. Not so fast. I have tried this service three times. Your calls go a call center who tries to set up and appointment in 60 days...60 days. They finally agree to an appointment within two weeks only if you complain. This time I sent for a recall and a noise in the front tires when not using the brakes. I get a call that says they can’t recreate. I sincerely believe they never took it out for a test. Then they return my car with a huge screw in the tire. I call to complain and the response...stuff happens. This is by far the worst service I have ever seen. All cars are manufactured the same. It’s all in the service...they fall flat.

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Recommend Dealer
No
Employees Worked With
Other Employees : Rebecca
May 13, 2019 -

MotorWorld Acura responded

Thank you for your feedback about MotorWorld Acura. We take every review seriously and apologize for your experience. Thank you for talking with MotorWorld Acura’s Brand Manager, Tom Casey and MotorWorld’s Customer Relations Manager, Shelley Puzzetti. As discussed, our Transportation Coordinator, Becky Kuhns, who can be reached at rkuhns@motorworldgroup.com or 570.821.3765, can help with pickup and delivery of your Acura. If you have any other concerns, please contact Shelley directly at Spuzzetti@MotorWorldGroup.com or 570.820.6962. Thank you.

January 30, 2019

"Great Acura Service Advisor"

- Tim K.

I’ve been taking my 2009 Acura TSX to MotorWorld since I purchased it and always take it to MotorWorld for great service. Jason Shannon is an excellent service advisor and very courteous and knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Jason Shannon
Feb 02, 2019 -

MotorWorld Acura responded

Hi Tim, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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