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MotorWorld Chrysler Dodge Jeep

Wilkes Barre, PA

4.5
319 Reviews
Offering Pennsylvania drivers an extensive selection of new Chrysler, Dodge, Jeep and RAM models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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150 MotorWorld Drive

Wilkes Barre, PA

18702

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Showing 319 reviews

March 07, 2020

I would give a negative rating for all possible, sales, brand manager, financing. The unethical behavior, including lies and deception, which have taken place not this morning but several lead up visits. W More

by ladiwind
Recommend Dealer
No
Employees Worked With
Dennis Vaughan, Jenna Sims
Mar 11, 2020 -

MotorWorld Chrysler Dodge Jeep responded

We appreciate your feedback regarding MotorWorld CDJR. We take every review seriously and are glad our Sales Manager, Ray Novak, was able to speak with you about your experience and address your concerns. Should you experience any additional concerns, feel free to reach out to Ray directly at 570.820.6855 or Rnovak@MotorWorldGroup.com. Thank you.

Mar 20, 2020 -

ladiwind responded

Yes, Ray worked to find a plan that would work, granted worse terms and much much higher payment. I tried to minimize the unpleasantness several times but with no avail. I was told several times this is how they do business. 😬 I do want to WARN the general public about the THREE phase system they have in place. The first phase is with the sales person. The second phase is with the Brand/Sales Manager. The Third phase with the Financial closer. No matter how often it is stated "all good or done deal" during the first and second phase, the true terms and payment amount will not be disclosed until the THIRD phase. This gives plenty of opportunities to play the blame game. Plus they will run your credit several times as needed with out notifying you of how often. I would like to give a shout out to Dennis. He was very knowledgeable about the vehicles, options and packages. He was very patient in finding a vehicle we fell in Love with. He was the only positive aspect of this horrific endeavor.

February 29, 2020

Very deceiving through text just to get someone in the door. Would not recommend anyone to talk to her at all I give zero stars Ray Novak was great after we spoke with him and he explained everything clea More

by Tasavoy0823
Recommend Dealer
No
Employees Worked With
Ray Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Nicoletto
Mar 04, 2020 -

MotorWorld Chrysler Dodge Jeep responded

Thank you for your feedback about MotorWorld Chrysler Dodge Jeep RAM. We take every review seriously and apologize for the misunderstanding, but tax is not included in the vehicle price. If we can be of service to you in the future, please contact Ray at 570.820.6855 or Rnovak@MotorWorldGroup.com. Thank you.

December 28, 2019

Brandon Bevans went above and beyond my expectations to put me in my new Grand Cherokee. He found the exact model with options that I was looking for at a great price. All my questions on operating the More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Bevans
Jan 05, 2020 -

MotorWorld Chrysler Dodge Jeep responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 09, 2019

Worked very hard for me. I was interested in a 2019 Ram Laramie and took a test ride with Jack back in April. Unfortunately I couldn't put the financing together at the time a More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance Manager was very good as well., Jack Coen
December 03, 2019

Low balled on my trade at Tunkhannock automart, and the staff were all sneaky and untrustworthy. Basically treated like garbage. Took my business to a trusted dealership, treated like a king ,offered 5 t More

by wickhamelliott
Recommend Dealer
Yes
Employees Worked With
Brandon Bevans
Dec 04, 2019 -

MotorWorld Chrysler Dodge Jeep responded

Hello, thank you for your support! We're happy we could help you out. We hope you continue to choose us for all your automotive needs! Take care!

November 03, 2019

Brandon Bevan was amazing to deal with! It was hard to choose a new car, but he made it to easy!!!So happy with my purchase and the customer service at Motorworld Jeep! More

by Bobbiekm2
Recommend Dealer
Yes
Employees Worked With
Jeff Mericle. 5 star!, Brandon Bevans, Ray Spiccioli
Nov 04, 2019 -

MotorWorld Chrysler Dodge Jeep responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2019

Great experience Wesley was very professional and friendly. Got me the vehicle in my price range I wanted and explained things in a timely manner. Great service. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Burguess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

MotorWorld Chrysler Dodge Jeep responded

Robert, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

September 22, 2019

Great sales Brandon was perfect. Got me the vehicle I wanted when I was not sure we can make it work and everything went very fast. Price was right. More

by Kelz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Bevans
Sep 23, 2019 -

MotorWorld Chrysler Dodge Jeep responded

Kelz, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

September 22, 2019

Used Ram Bought a used 2016 Ram and the experience was great. Tiffany was very helpful with any questions and making me feel comfortable with my first car purc More

by Rico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Dudek, Tiffany Smith
Sep 23, 2019 -

MotorWorld Chrysler Dodge Jeep responded

Rico, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!

September 05, 2019

Prices Can't Compete With Other Dealers They don't care about customers and are not courteous. They deal with customers up in the coal region who they can manipulate into thinking they are g More

by bdat4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Novak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Smith
Sep 12, 2019 -

MotorWorld Chrysler Dodge Jeep responded

We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “bdat4”, and as a result, we are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

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