Mountain States Toyota

Fernando did a great job going through repair details in my car as well as keep me in the loop while I was there waiting for the service. Great and professional facility and service! The best in Denver ar my car as well as keep me in the loop while I was there waiting for the service. Great and professional facility and service! The best in Denver area if you want to receive the same service as other states provided. More

Jim Gallegos was great to work with. He responded to emails and phone calls immediately. He helped us get a vehicle that is perfect for us. He responded to emails and phone calls immediately. He helped us get a vehicle that is perfect for us. More

One dealer charged my credit card a $1000 to be in line for a 4Runner. Another dealer not only charged me $1000, but ran my credit and made me sign the v spec and sign a few other forms just to hold a veh for a 4Runner. Another dealer not only charged me $1000, but ran my credit and made me sign the v spec and sign a few other forms just to hold a vehicle. Mountain States said they would charge me to hold a Corolla, but never did. With the 4Runner, they never even mentioned it. No papers to sign, no credit checks. Nothing. Just, “We have a 4Runner coming that matches your specifications, do you want us to hold it for you?” That was it. That simple. No hassle. No markup above MSRP. Carrington was our salesman. He’s straight up and straightforward. I think Mountain States is your best option in Denver, and I’ve had dealings with several Toyota dealerships in the city. More

Would not use them, not friendly, treat you like you are just a number, well, sadly I am just a number but with funds to pay cash for the deal and will not be nickel and dimed with a "market adjustment". Wo just a number, well, sadly I am just a number but with funds to pay cash for the deal and will not be nickel and dimed with a "market adjustment". Would not recommend. More

If you like waiting in their service bay with other customers while watching workers walk past you like you don't even exist, this is your place to go! After nearly $1000 in cost for just maintenance ( customers while watching workers walk past you like you don't even exist, this is your place to go! After nearly $1000 in cost for just maintenance (was just the 60k mile maintenance), I had a brand new light on the dash I didn't have before. It took another 30 minutes to go back, wait for the cashier just to get anyone. Seriously, these people will walk right past you and not give two cents about you. I'm never going back! More

Thank you juan casillas and fernando acosta for all your hep, for keeping me posted about every single question i got they have an answer, the truck that I bought was wonderful so i give a juan casillas and hep, for keeping me posted about every single question i got they have an answer, the truck that I bought was wonderful so i give a juan casillas and fernando acosta 5 stars dor the way they treated me very kind and professional 😀😀👍👍 More

I am just stunned at the negligence of this dealership. While searching for a new car I've worked with this dealership twice. Both times were disasters, and I don't understand how they're rated so highly. While searching for a new car I've worked with this dealership twice. Both times were disasters, and I don't understand how they're rated so highly. The first visit was a few months ago to look at a used Mazda6. Now I'm not looking at $60k cars, but also not looking for a cheap car by any means. I made the appointment two days in advance and when I arrived, I stood at the door ignored for 20 minutes. While waiting I watched another salesman be too distracted on his phone to show a walk-in a vehicle, unsurprisingly they left angrily after he pointed them to the lot and told them to go look at it. I finally was met by the associate helping me and was taken to the car. I cannot begin to describe how disgusting this vehicle was. The odor, the food and crumbs on every surface, the sludge DRIPPING from the steering wheel. You can't make this up. I opened the door, sat down, got up, and took the keys right back saying I'm not going to test drive anything that disgusting. They had two days’ notice to give that car a basic cleaning. I left without an apology for my time wasted. The second experience was just this week. I saw a vehicle that I was willing to put a deposit down on immediately - IF I could get anyone to call me back. I completed the application online Monday morning. By the afternoon I called in since I still had not been contacted and spoke with a man who said he'd start working on it and call me right back. By the end of the day, I still had not been contacted so called again, this time I got Will who said the same thing. He'd start working on it and call me right back. No contact by Tuesday morning so I called again. No answer and was sent to a voicemail. Still no contact by late afternoon so I called...AGAIN and was sent to voicemail. I get a text after that call from a number that didn't even give their name saying the vehicle I was interested in sold. I called Wednesday morning to be told by Mariah "someone is working on it" I ask so it has or hasn't been sold? "Well, uh, someone is working on it" Okay, have they put down a deposit? Did they start their application before me on Monday morning? "Someone is working on it". They will not get a 3rd opportunity to get my money. Instead, I will be sure to share my experience with anyone that will listen, because nobody should have to put in more effort than the dealership whom is profiting for doing less work than the customer. More

Thank you so much to Nick Kramer for all your help with purchasing my truck. Overall a very good car buying experience, thank you guys! purchasing my truck. Overall a very good car buying experience, thank you guys! More

On Friday, I discovered that the windshield wiper on the driver's side of my Prius was broken. I needed it fixed quickly, since it was supposed to rain over the weekend. I spoke to a young man in service a driver's side of my Prius was broken. I needed it fixed quickly, since it was supposed to rain over the weekend. I spoke to a young man in service and explained that my problem could probably be solved in a matter of minutes by buying the part and having a technician install it. But he insisted that my only option was to schedule an appointment, and that there were no appointment slots available until the end of the month -- more than three weeks away. He was adamant that I had no other options. I called another Toyota dealer, which also had a full appointment schedule but got me in immediately and solved the problem (it took only a few minutes). Why was this so difficult, Mountain States? I already have a 105,000-mile service scheduled with Mountain States on Aug. 30, and now I'm seriously considering switching to that other Toyota dealer. Customer service? Very disappointing. Common sense? Completely lacking. More

Very unfortunate, but if you are buying from these guys, and you are out of state, don’t bother. They will not take you seriously. I called on a used vehicle without a reply, finally got in contact with a s and you are out of state, don’t bother. They will not take you seriously. I called on a used vehicle without a reply, finally got in contact with a sales rep who did everything I asked, but wouldn’t send me pictures. Not sure why, but just flat out said “the photos on the website are going to be the best pictures” when they are not that great, and I asked for very specific pictures. Never the less, I was highly interested in the vehicle, and made that very clear to him. I asked him to send me numbers the next day, which he did, the numbers looked exactly how I wanted them to look. The manager even signed the document with the numbers on it. So, I asked what we had to do to seal the deal. Didn’t get a reply right away, but the sale rep did call me, but stated that they would not hold the vehicle for me, even if I put a deposit on it because, and I quote, “We need to take care of the local people first.” And told me that there was someone else that had come in that morning and looked at the vehicle, and was likely going to come back and buy it later that afternoon. I was very much at a loss for words, but I still offered to wire them the money for the car, I said I would sign documents electronically, I sent them a pre-approval letter from my credit union saying I had no issues getting the money for the car, and I would do whatever I had to do to get the deal done. Sales rep said he would talk to his managers, but didn’t think it would be possible. So, after a few minutes he called back and stated that they would not because “it’s the end of the month and we are such a high volume dealer selling 600 cars a month we just have to get it on the books for this month, and we don’t usually have any one electronically sign docs. But hey! If it’s available Monday maybe we can work something out.” - so I left it at that, and the sales rep texted me an update a few hours later, and stated they sold the vehicle. No apology, just basically a big middle finger. So, save yourself the time and find somewhere else to buy a vehicle if you are out of state. If you live in Colorado, by all means, shop these “people”. They’ll bend over backwards for you, and even sell you a car that someone else is interested in and actively trying to purchase. Absolute joke show, and clear where their priorities are. Hope this helps someone else from wasting their time with this place. More