Mt. Ephraim Chrysler Dodge

My Service Experience Since purchasing my Sebring, I have only been to the Service Department twice. Both times I was greeted by Joe Giunta. Today I had a problem and broug Since purchasing my Sebring, I have only been to the Service Department twice. Both times I was greeted by Joe Giunta. Today I had a problem and brought in the car. He greeted me with a smile and a joke. He said, What did you break today? He then listened to my narrative about the problem and filled out the paperwork. When he was done, he explained what they were going to do and possible reasons I might have had the problem. He was kind and answered all of the questions I had. I waited for my car in the customer waiting area and each time he came in for someone else, he smiled and answered other questions I had thought of while sitting there. After the technician had check my car, Joe came in to explain what was found and again answered my questions. He did not give me any reason to think that I was asking too many questions. He just was a very pleasant person to deal with. He is a real asset to the dealership. More

sales Mr Robert was absolutely awesome!! I walked in the dealership with a frown&walked out with a smile Cuz of him. Thank you so much! Mr Robert was absolutely awesome!! I walked in the dealership with a frown&walked out with a smile Cuz of him. Thank you so much! More

Best Chrysler/Dodge service I purchased my car from this dealership and have always service it here. I have always been treated with the highest level of customer service and pro I purchased my car from this dealership and have always service it here. I have always been treated with the highest level of customer service and professionalism each time. Joe Giunta does everything he can to accommodate my servicing needs. I am very happy with the service at this delership. More

Excellent Service I have been bringing my 2012 Dodge Durango Crew since I first purchased it back on May 3 2012. Joe Giants has been the one that handles the service or I have been bringing my 2012 Dodge Durango Crew since I first purchased it back on May 3 2012. Joe Giants has been the one that handles the service orders mist of the time when any type of service is needed. His advice and opinion has been very helpful and enrichment. I purchased this car with 34 miles and currently have 55,291 miles and still going strong. I have had many automobiles during my lifetime and this Durango is one of the best. The mileage per gallon is very impressive for a vehicle of this size I have taken numerous trips and this vehicle has not let me down. The quality service that Joe has recommend has kept my in top shape towards making these long distant trips. Joe should be recognized for all of his efforts towards providing "Excellent" customer service. More

12 Years of Excellence I have purchased 3 brand new Chryslers/Dodge and own 4 in my life time. Two new Town and Country's at Mt. Ephraim Chrysler Dodge. So, I think I have b I have purchased 3 brand new Chryslers/Dodge and own 4 in my life time. Two new Town and Country's at Mt. Ephraim Chrysler Dodge. So, I think I have been in enough Chrysler dealers and service departments with the experience to know a good one when I see one. This dealer although, not as fancy as some of the competitors has an excellent staff and group of honest working people. There slogan should read "We treat you like Family" because that's how I think they treat me. I really enjoy my visits and thorough care they provide to my family vehicle. Thank you! E.E. More

feeling duped found the BLUE car i wanted at mt ephraims website, entered my name and info and kept browsing... got a text that same day from a salesman which said found the BLUE car i wanted at mt ephraims website, entered my name and info and kept browsing... got a text that same day from a salesman which said that the BLUE car i was interested in was at their shop, when can i come in to look at it., Very excited,, i went to the dealership to see the BLUE car.>GUESS WHAT the BLUE car is not here yet, but we can show you this lovely black one. FOR a HIGHER price, WITHOUT the same features...So i say ok, but i really wanted to look at the bLUE one...no sir, not here yet. But i will sell you this Black one, ok i like it. LEts talk price..HAS ANYONE EVER PAID HIGHER THAN THE STICKER PRICE??? well sure sir, thats the way we do it here, and i am sure you wouldnt mind if we add an additional $1000 for some made-up stuff we did to the BLACK car while you sat and haggled with us. Well I am an awesome salesman and i will talk you into saying yes if i promise you all kinds of rebates, that really dont exist..THE PRICES ON THE WEBSITE ARE BOGUS!! NOBODY really gets those prices - the salesman actually told us that. So im hooked, sell me the overpriced car and tell me you are doing me a favor..thank you very much....NOW i need the registration done really soon, because i am going to need to go out of town NO PROBLEM - 1 week WE TAKE CARE OF YOU..15 days later, no paperwork!! OK maybe you can extend the temp tag you gave me, since ya know it is gonna expire,,,CANT DO THAT FOR YOU..OK then i will pick up the paperwork and bring it there for you...CANT DO THAT EITHER...I HAVE TO KEEP IT ON MY DESK TILL THE LAST POSSIBLE MINUTE...just to take care of our customer..THIS IS JUST A SPRINKLING OF COMPLAINTS I HAVE REGARDING MY EXPERIENCE WITH MT EPHRAIM DODGE....bait and switch is just the beginning! More

Five Star I have purchased 3 cars from here before and never had the caring service as I did this time around. I can't thank Alex, Anthony and Frank enough for I have purchased 3 cars from here before and never had the caring service as I did this time around. I can't thank Alex, Anthony and Frank enough for all they did for me. Being a woman buying a car isn't easy sometimes and I have been taken advantage before there but this time around, they made me feel very comfortable and very sure that I was making the right decision. More

Service received I needed a tire repaired or replaced and the service center was wonderful in helping me get back on the road safely with two brand new tires and a fre I needed a tire repaired or replaced and the service center was wonderful in helping me get back on the road safely with two brand new tires and a free alignment. More

Great Service at Mt. Ephraim Chrysler Dodge I have been buying cars and getting service on those cars for 15+ years at Mt. Ephraim Chrysler Dodge. I keep going back because of the level of profe I have been buying cars and getting service on those cars for 15+ years at Mt. Ephraim Chrysler Dodge. I keep going back because of the level of professionalism of both the sales and service teams. I leave the care of my vehicles in their hands, and they never disappoint. I generally seek out and ask for their advice on what's needed to keep my cars running in peak condition. They never recommend more than I need, and have numerous times advised me when I didn't need a service I thought I needed. There's nothing better than being able to trust in a dealership; and I trust in Mt. Ephraim Chrysler Dodge. My only regret is that they are located about 20 miles from my home! More

Great Service Always greets you with a smile, explains the work to be done, and the work is always done when promised and done correctly. This is the only Dealer Always greets you with a smile, explains the work to be done, and the work is always done when promised and done correctly. This is the only Dealership I go to Because of Joe Giunta the Desk manager . More