Mt. Ephraim Chrysler Dodge

All around great experience with sales and financing! They worked with me to get the price and payment I was looking for and made sure I understood every function of the my new truck before I left the lo They worked with me to get the price and payment I was looking for and made sure I understood every function of the my new truck before I left the lot. More

Purchased a car on 9/17, was told to come in that following Tuesday for service. Service knew NOTHING about my appointment. They told me to come back that Thursday, still couldnt take my car for repa following Tuesday for service. Service knew NOTHING about my appointment. They told me to come back that Thursday, still couldnt take my car for repairs (mind you, repairs that were promised to me by my salesman). Asked me to come again that folllowing Tuesday. They fixed 2 of the 5+ issues and needed “approval” to fix the rest. That was on 10/28. I’m still waiting for a call back. Multiple salesmen have contacted me since I purchased the car asking me if I was still interested in purchasing the car I already did. Every salesmen that has called me since purchasing my car has told me they would get to the bottom of my service issue and call me back … I’m still waiting! More

Price was more than the last oil change without any notice. Oil spilt all over the engine cover, dirty hand marks all over the exterior of the truck and grease on the interior. notice. Oil spilt all over the engine cover, dirty hand marks all over the exterior of the truck and grease on the interior. More

Went in for repair on electrical issue involveing spedometer and warning lights. Paid $2400 and issue is still there spedometer and warning lights. Paid $2400 and issue is still there More

When I scheduled the recall service for side airbag I was told it might take all day. When I arrived I was told it would probably not be done until the following day. I was called the following day and told told it might take all day. When I arrived I was told it would probably not be done until the following day. I was called the following day and told the replacement was 'faulty' and it took an additional day to replace. Also I had a Mopar coupon for 2 oil fills but was told I had to contact Mopar directly which was too much hassle for this 77 year old at 8m using a smart phone app More

After calling all morning and not getting an answer, I drove to the dealership to talk to the Service Dept. After describing that the coolant hose burst, the Service writer told me that that's a common pr drove to the dealership to talk to the Service Dept. After describing that the coolant hose burst, the Service writer told me that that's a common problem and should be covered under warranty. I had the vehicle towed to the dealership. Later that day I received a text saying it was not covered under warranty. They charge me $220 for diagnostics to find out that what I said was wrong was actually wrong and we're quoting me over $1000 to make the 10 minute repair. After talking to the Service Dept. manager, I was told that they have to do a pressure test to find the leak and that a burst hose is not covered under warranty. But they knew it was a burst hose before they made me pay to tell it there and charge me for diagnostics. When I got home and started to fix it myself, I noticed oil in the radiator as soon as I took the radiator cap off. I paid for diagnostics, but they didn't tell me I had oil in my antifreeze. The service manager told me they do not remove the radiator cap to do a cooling system pressure test. I find that hard to believe. More

I did not have a pleasant experience. It’s been one issue after another with this place. It’s been one issue after another with this place. More

The service department was not so good the sales floor was an excellent experience George is a great authentic salesman I would highly recommend him to friends and family was an excellent experience George is a great authentic salesman I would highly recommend him to friends and family More

They told me they'd work on my car by Thursday. Then oh sorry Friday. Then oh sorry Monday. Then oh sorry Tuesday. Then the part will be here Friday. Then oh sorry not til Monday. 2 weeks I waited. Then oh sorry Friday. Then oh sorry Monday. Then oh sorry Tuesday. Then the part will be here Friday. Then oh sorry not til Monday. 2 weeks I waited. Then when I went to pick it up nobody had time to even talk to me and just kept directing me to somebody else to even find my car in the lot More

Absolutely terrible I was charged 1000. oo dollars after telling Nick that the problem they diagnosed was. Incorrect within 2 days the van broke down with same issue oh did I mention that th oo dollars after telling Nick that the problem they diagnosed was. Incorrect within 2 days the van broke down with same issue oh did I mention that the van was there 7 days now my van is back there its been 5 days with no contact this is the worst customer service I have ever received also u had to pay a additional 400 dollars to get the van towed to your dealership again I can go on and on More