Mt. Ephraim Chrysler Dodge

My experience was excellant and I enjoy the new mini-van that I have purchased. The van will be great for my kids and when we go on family vacations. I am happy it is brand new so I will not have to worry that I have purchased. The van will be great for my kids and when we go on family vacations. I am happy it is brand new so I will not have to worry about things breaking because they are covered under a warranty. More

A simple online inquiry with Frankie Russo led me to take a test drive and the salesperson Jim Payne was easily able to help me make a great no money down deal!!!! a test drive and the salesperson Jim Payne was easily able to help me make a great no money down deal!!!! More

I purchased a vehicle on Monday and Tuesday Morning I had to have it towed back to the dealership. They were friendly when I was purchasing it but not so much when I was returned for problems. They refused t to have it towed back to the dealership. They were friendly when I was purchasing it but not so much when I was returned for problems. They refused to take the car back and lied about my financing. I will never return and would not suggest anyone purchase from this dealership. More

I wanted to thank the team at Mt Ephraim Chrysler Dodge for making my new buying experience enjoyable. I was in the market for a new sedan and after a lot of research, wanted a 300 as my next car. I for making my new buying experience enjoyable. I was in the market for a new sedan and after a lot of research, wanted a 300 as my next car. I found the car with the options I wanted on their website and called to ask if it was still available. Jim Payne, my sales rep, said they had it and to asked if I wanted to come in and look at it. Upon my arrival, Jim had the car pulled up front, plates on, waiting for me. A unexpected surprise. Jim went over all of the features of the car and answered all of my questions. He was very professional and I never felt pressured. I tend to ask a ton of questions and he answered them all. After the test drive I knew the 300 was the car I wanted and met with Alex Epshteyn, the sales manager. We discussed price and my trade in and he did everything to make sure I was happy with the deal. We went methodically through all of the details and after a short time, I ended up walking out with a brand new car with everything I wanted! So happy with my purchase! Both Jim and Alex made the buying process so smooth. I never felt hurried and they were really focused on assuring I was happy with the purchase. Both were very professional and made the buying process easy. I will definitely recommend Mt Ephraim to all of my friends and family! More

Walking on to the lot is enough to give me heart burn. I HATE dealing with this stuff. However, my 2004 Cadillac CTS was garbage, I needed more room for my family, and I wanted it gone. Anthony Castrata HATE dealing with this stuff. However, my 2004 Cadillac CTS was garbage, I needed more room for my family, and I wanted it gone. Anthony Castrataro was the PERFECT salesmen for me. Absolutely NO pressure, VERY down to Earth and easy to talk to. He listen to my exact demands (which were NOT easy) and smiled through the whole thing. He assured me that he'd do whatever he could to help me and I believed him. Alex Epshteyn came in later in the process when it came to price and financing. He did what it took to get the deal done. I'm telling you it wasn't easy, I was completely prepared to have to walk off that lot with my sh*tty Cadillac and be miserable for another year. Nope. Alex came through. I walked out with a new minivan and a promise to send more customers their way. These 2 gentlemen made something I absolutely HATE, into something fun and memorable. I would recommend these guys any day, to any one. Even my father, whom I'd brought with me, was amazed at how well and how hard these gentlemen worked to get me in that van. You can bet your xxx I'll be back to Mt.Ephraim Dodge the next time I, or any of my 7 kids need a car. More

Check in was excellent -pulled into garage and Joe got the paperwork completed quickly and called Chris, mechanic, to front desk for us at our request. We were given a ride to and back to a diner right d the paperwork completed quickly and called Chris, mechanic, to front desk for us at our request. We were given a ride to and back to a diner right down the road where we enjoyed a good breakfast while the car was being serviced. Chris also had the car washed for us as part of the service. Very Satisfied and it was first time we used a dealership for service. The price was reasonable, as well. Paul & Phyllis Krug More

This was my second time doing business with Mount Ephraim Dodge and once again very pleased with the final outcome, which was the purchase of a new Dodge Journey. Very friendly salesman (JIM) and sales manag Dodge and once again very pleased with the final outcome, which was the purchase of a new Dodge Journey. Very friendly salesman (JIM) and sales manager (Alex) both worked hard to get my deal done. They did what it took without making me feel pressured and gave me the time I needed to think it over and talk it over with my wife. I will definitely recommend this dealership. More

Joe Giunta has been my service adviser from my first service appointment. He has always been excellent to my needs for my vehicle and advises me to what is recommended for my vehicle. He is an outstandi service appointment. He has always been excellent to my needs for my vehicle and advises me to what is recommended for my vehicle. He is an outstanding person which I can highly recommend him to anyone who owns a Chrysler Dodge vehicle. More dealerships should have more advisers like Joe. Joe is what makes dealerships stand out above the rest, and has made me a repeat customer for all of my service needs. Thank you, Bill Cooper 2112 Dodge Charger owner. More

Went to trade my 09 ram. They had the truck I was looking for. Ask about leasing versus purchasing. That is when the lies began. Kept there as they had keys to my truck while sales person went back looking for. Ask about leasing versus purchasing. That is when the lies began. Kept there as they had keys to my truck while sales person went back to finance several times. I was quoted one price that was not on lease agreement. I was promised miles that were not on lease agreement. They promised a buy back at end of lease. We shall see. Sold on a big horn, sirius works, u connect does not. Uconnect is also no help. Promised brake box could be installed at trailer dealer, not true. Trailer dealer price, 175.00. Had it installed at dodge for just under 400.00. More lies. will not buy another ram because of this dealer. Talked to Ram about issues and was informed that each dealership is independently owned and they do not interfere with sales of their trucks. The big horn is a nice truck but not worth the trouble I had experienced to get it. I buy a new truck every few years, but will be looking at other models after this experience. Final note, the truck had to be put in shop to adjust the brake box. Never had this problem with any of the other 9 trucks I have owned when installed at a trailer dealer. More

Joe Giunta, Service Manager, and Lee Collins, Body Shop Manager, are outstanding when it comes to customer service. Both work with me at my convenience. I recently had body and paint work done. The quality Manager, are outstanding when it comes to customer service. Both work with me at my convenience. I recently had body and paint work done. The quality of both was above reproach. During the process, it was discovered that the power steering pump bolts were backing out putting a severe strain on the pulley which was grinding into one of the aluminum housings. Upon paint work completion, the vehicle was immediately accepted into the service area, and the power steering pump issue was corrected. I picked the car up and when I stopped for gas, it required a jump to restart. I took it back to Mt. Ephraim Dodge Service, and Joe immediately took the car in. Everyone I've come in contact with at this dealership is truly professional and now has my loyalty. I am a Chrysler product fan, and will deal with no one else in the future. On a scale of 1 - 10, they are an 11. More