Mt. Ephraim Chrysler Dodge

After having such a great experience at Mt. Ephraim I decided to take my other son there. Frank Novelli helped us again. My son chose a beautiful dodge challenger. I guess I know where I'm going to buy m decided to take my other son there. Frank Novelli helped us again. My son chose a beautiful dodge challenger. I guess I know where I'm going to buy my next car. More

High pressure sales tactics. Keep your keys so you can't leave. Make you wait forever while they "consult". Bait and switch technique on vehicle. Lots of spam if you give them your email address. can't leave. Make you wait forever while they "consult". Bait and switch technique on vehicle. Lots of spam if you give them your email address. More

HORRIBLE! Wasted our time and played games with us for about 40 minutes. We went to look at a specific car they had online, which was the type of vehicle we were looking for. We got there looked around th about 40 minutes. We went to look at a specific car they had online, which was the type of vehicle we were looking for. We got there looked around the lot with no luck finding the car. We were on our way to our car to leave a guy came out and "tried" to help us. We explained to him what vehicle we were looking for he said why don't you come in and well check our computer to see if its here. 10 minutes later he comes back to ask for our liscense to copy to get out of the way so when they find the car we can test drive (yeah right, we knew at that point there was no car). So he leaves for another 10 minutes comes back with paper work, saying they're still looking for the vehicle and wants to run a credit check we refused to allow him to do so considering we only were interested in that car and he got mad at that. Then he leaves us another few minutes comes back and says oh were sorry we sold that car and all of a sudden he remembers this car SO well. Then tries to show us a bunch of cars that are nothing like what we wanted and we tried to say hey you don't have what we want thanks though he wouldn't let it go and was begging us to come back in so he doesn't get fired. Really?! We eventually had enough and left he got all mad and stormed off. Unprofessional, rude and extremely pushy. I understand their job is to sell BUT you talk to costumers you are suppose to take what they want and help them not show a bunch of cars nothing like what you're set on just because you don't want to lose your job. How many times do you have to say no before they let it go? I don't know but this guy then comes to our car when leaving to try and make us feel bad for him, my husnand ripped up his card. Never again! More

Deal was easy, and the guys were friendly as well as knowledgable. They went out of thier way to make sure I was happy about the whole deal. knowledgable. They went out of thier way to make sure I was happy about the whole deal. More

Fantastic customer experience. I was unsure what I wanted and the sales team found me the car of my dreams (Benz 350E). The price was the best part. Nobody beats these guys prices. wanted and the sales team found me the car of my dreams (Benz 350E). The price was the best part. Nobody beats these guys prices. More

I just purchased a new 2012 Ram 1500 from Dean and Al at Mt. Ephraim. These guys were great to deal with. Easy going,friendly, very well educated on the truck that I was looking for and most of all they gav Mt. Ephraim. These guys were great to deal with. Easy going,friendly, very well educated on the truck that I was looking for and most of all they gave me an unbeatable price, period. They delivered exactly what they said they would on a "handshake". No xx ,no pressure, just extremely friendly and courteous. Very nice experience and I would recommend them to anyone for a used or new vehicle. Even the financing rate they got for me was unbeatable as well. These guys are down to earth, just good guys'and I certainly will be back for another vehicle...Highly recommend to anyone , super nice guys'... More

Was Emailed with a price of the new car is the reason I drove 1.5 hours to their dealership. Test drove car and started to make the deal. I asked what I was geting for my trade and what I was paying for th drove 1.5 hours to their dealership. Test drove car and started to make the deal. I asked what I was geting for my trade and what I was paying for the car and Albert told me I will know when I sign the contract. Right there I should have walked out but working late the night before and very tired, I did the deal. They gave me 19k for my car which was lower than I wanted but accepted that. When I signed the papers it stated that I was paying 980.00 more than sticker. I thought it was Ok since I have bought from another dealer before and they juggled the numbers aroud to make the finanice look good. When I got home I redid the math and I did pay 980.00 over sticker which I was told from Kevin (Internet MGR) that I would have paid 10% less of the sticker. I have called them several times and they do not return my call even the owner and GM. I called Chrysler and filed a complaint and they came back stating that they added the 980.00 to the price of the car since they gave me more for my trade. No discount from stricker. I am now seeking further legal action against the dealer. I have files a complaint with the BBB and they came back with the they did discount the vehicle since there was an ammenent added to the car about a added accessory group which was not on the vheicle, again another change of the story. My advice STAY AWAY of this dealer. They are worst that I ever dealt with. Dean reached out to me to discuss what can be done to make me happy, we discussed some options and the dealer came through which resolved any issue I had with the dealer. I have changed my rating and would recommend this dealeesship More

I have never dealt with such a horrible dealership. I brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received my truck back neither horn worked. The dealership refuses to fix the problem now. Trevor and the service manager are impossible to deal with; they are condescending, extremely rude and not helpful. I have had poor experiences with the service department in the past and I guess I haven't learned my lesson. I will never use them again and I am contemplating my legal options for the horn issue and other issues which were not fixed to my satisfaction. More

The dealer was very rude. I sent emails to ask for a price. Doug Bryson, replied in a very rude tone. He didn't provide me any information about the car. He even doubted I am a secret shopper. How rude price. Doug Bryson, replied in a very rude tone. He didn't provide me any information about the car. He even doubted I am a secret shopper. How rude that is. I just bought my new car from another dealer yesterday. I wouldn't recommend this dealer to anyone. More

Everything was perfect. They honored the online price and they paid me what I considered fair for my trade in. The check to pay for my trade in was sent right away. It was an exciting and relaxing expe they paid me what I considered fair for my trade in. The check to pay for my trade in was sent right away. It was an exciting and relaxing experience to buy a car from them. I totally recommend them. More