Mt. Ephraim Chrysler Dodge

I have never dealt with such a horrible dealership. I brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received my truck back neither horn worked. The dealership refuses to fix the problem now. Trevor and the service manager are impossible to deal with; they are condescending, extremely rude and not helpful. I have had poor experiences with the service department in the past and I guess I haven't learned my lesson. I will never use them again and I am contemplating my legal options for the horn issue and other issues which were not fixed to my satisfaction. More

The dealer was very rude. I sent emails to ask for a price. Doug Bryson, replied in a very rude tone. He didn't provide me any information about the car. He even doubted I am a secret shopper. How rude price. Doug Bryson, replied in a very rude tone. He didn't provide me any information about the car. He even doubted I am a secret shopper. How rude that is. I just bought my new car from another dealer yesterday. I wouldn't recommend this dealer to anyone. More

Everything was perfect. They honored the online price and they paid me what I considered fair for my trade in. The check to pay for my trade in was sent right away. It was an exciting and relaxing expe they paid me what I considered fair for my trade in. The check to pay for my trade in was sent right away. It was an exciting and relaxing experience to buy a car from them. I totally recommend them. More

I've purchased two cars at this dealership, and both times it has been wonderful! Also, the service department (and Bob), have been great! I just purchased a 2010 Chrysler Sebring (I had owned a 2003 times it has been wonderful! Also, the service department (and Bob), have been great! I just purchased a 2010 Chrysler Sebring (I had owned a 2003 Sebring), and I find the Chrysler products exceptional! More

Games, Games, Games. After wasting my time on a 2 day negotiation I was told at time of signing that they suddenly were reducing the trade in value by $6500.00. This was after they had already inspected negotiation I was told at time of signing that they suddenly were reducing the trade in value by $6500.00. This was after they had already inspected the car on day 1 and after negotiations that specifically hindged on their origninally estimated trade in value. So even when you make a deal...make sure they stick to their word. These types of car dealers are the ones I will never return to regardless of the sales they might have. Im a one and done customer when treated like this. I will gladly tell my friends of my bad experience at Mt Ephriam Dodge. Dont play stupid with me, dont disrespect me. More

I purchased my Dodge Challenger out-of-state but received excellent service for warranty work. In replacing a battery, they checked technical service bulletins and performed a reflash of my PCM for correcti excellent service for warranty work. In replacing a battery, they checked technical service bulletins and performed a reflash of my PCM for corrections to the key fob and driveability. In addition, they provided courtesy van service. More

Wonderful experience - that truthfully, we weren't expecting. No pressure. No bait & switch. Friendly, helpful staff - especially Justin (Internet Customer Service) who looked for cars to fit what we expecting. No pressure. No bait & switch. Friendly, helpful staff - especially Justin (Internet Customer Service) who looked for cars to fit what we wanted; and Ed H. in Sales who went the extra mile to ensure we got just the right car with all the options we wanted, at a price we could work with. They also gave us a fair price on our trade in. We had dealt with several other dealerships (via the Internet & in person) and Mt. Ephraim Dodge stands out like the mountain in their logo. We would not hesitate to recommend them to friends & family. Or anyone else who asks... By the way, we love our Dodge Charger !!!! More

Everyone at Mt Ephraim gives excellent customer service. I have leased sevral trucks from the store and each transaction has been smooth & efficient. Great guys to talk to and work with. I have been thru th I have leased sevral trucks from the store and each transaction has been smooth & efficient. Great guys to talk to and work with. I have been thru the service dept also. Clean & very professional. Thank you Mt Ephraim Dodge, keep up the good work. Sal Spitalieri More