Mt. Ephraim Chrysler Dodge

The maintenance was done in one day The parts was ordered. The service was done only in one day. ordered. The service was done only in one day. More

My 2021 Jeep Grand Cherokee has been sitting at Mt. Ephraim Jeep since May 26, 2026, and I am still no closer to getting clear answers about what is actually wrong with my vehicle. The dealership ha Ephraim Jeep since May 26, 2026, and I am still no closer to getting clear answers about what is actually wrong with my vehicle. The dealership has informed me that I need a new engine due to what they claim is negligent maintenance, yet they have not provided the diagnostic trouble codes that were present when the vehicle arrived, explained whether a specific mechanical failure occurred, or identified the actual root cause of the issue. Instead, they are relying solely on the presence of sludge to deny warranty consideration. What is especially concerning is that they have refused to perform or submit an oil analysis, despite having an oil sample available. An oil analysis could help determine whether contamination, a mechanical failure, or another issue contributed to the engine condition. They have also refused to submit the claim to warranty for review, even though my factory warranty expires in just a few days. Communication has been extremely frustrating throughout this process. Nick has been difficult to work with and has not provided the information needed to understand or evaluate the diagnosis. The only way we have been able to get updates has been through my husband speaking with Mike in person at the dealership. I understand that warranty claims sometimes require extensive investigation, but after more than a month, I would expect a thorough diagnosis, transparency regarding the findings, and a willingness to provide supporting evidence before recommending a complete engine replacement and denying warranty coverage. I have also requested that the dealership contact Stellantis and request a factory field technician to inspect the vehicle. Given the lack of a clear root-cause diagnosis and the severity of recommending a complete engine replacement, I believe an independent review by a Stellantis field engineer is warranted. Unfortunately, this request has not been acted upon. Instead of thoroughly investigating what actually caused the failure, the dealership appears focused solely on attributing the issue to maintenance without providing the evidence necessary to support that conclusion. Based on my experience, I DO NOT recommend this dealership's service department. More

I HAVE NO PROBLEM WITH SERVICE. BUT YOUR 2026 DODGE CHARGER SUCKS. i BOUGHT 2 AND BOTH HAD A BAD TRANSMISSION. SO YOU ARE NOT GETTING A THIRD CHANCE WITH ME, .NO MORE DODGES EVER!! BUT YOUR 2026 DODGE CHARGER SUCKS. i BOUGHT 2 AND BOTH HAD A BAD TRANSMISSION. SO YOU ARE NOT GETTING A THIRD CHANCE WITH ME, .NO MORE DODGES EVER!!!! I HAD TO PAY FOR TOWING TWICE. I NOW DRIVE A NISSAN, More

My car has been in for service four times now? Three or four times and the initial work still isn't done. Three or four times and the initial work still isn't done. More

Information, updates and work are good. Trying to connect to make an appointment: bad. 'Live' text contact a joke. Web page appointment page pretty much useless - person's email contact app Trying to connect to make an appointment: bad. 'Live' text contact a joke. Web page appointment page pretty much useless - person's email contact apparently doesn't work there any more. Calls to the dealership were transferred to the service area but it took two attempts and multiple days to get a call back. More

Phenomenal My experience at Mt Ephraim Dodge was nothing short of perfect I have purchased 10 vehicles from this dealership short of perfect I have purchased 10 vehicles from this dealership More

Had appointment for oil change and new wipers but still took two hours to complete. Also few days later I noticed oil on my driveway. The filter was tight but had to wipe the oil off from the area where it took two hours to complete. Also few days later I noticed oil on my driveway. The filter was tight but had to wipe the oil off from the area where it was drained. More

The buying process was fine, but following up to get. My tags has been a nightmare. The temporary tax have already expired. I have called you guys more than 5 times about it. And still no tags. Your cust My tags has been a nightmare. The temporary tax have already expired. I have called you guys more than 5 times about it. And still no tags. Your customer service is horrible. More

I have been using your service center since I bought my Caravan in 2011. During this time I have had good service Caravan in 2011. During this time I have had good service More

The service rep was professional and attentive. He listened to my issues and developed a plan to accomplish them in a timely fashion. My issue is with the sales manager. After considerable time inv He listened to my issues and developed a plan to accomplish them in a timely fashion. My issue is with the sales manager. After considerable time invested in the deal , which included driving home to bring my car back , I learned the ‘new’ truck I was buying had over 750 miles on it. The price was over 100 k with my trade . I didn’t haggle with the price hoping for a stress free transaction . I was told by the manager, it was considered ‘new’. I believe that is bull. I was very disappointed the mileage wasn’t revealed earlier in the process. The State of New Jersey defines any vehicle over 300 miles as used. This angered me . The truck had a damaged logo on the console, cigarette ashes on the back seat, and lights that were flickering. The previous user had robbed me of the new car smell, plus the time and effort to get repairs. Since I invested the time and effort I chose to continue with the deal. The manager wanted to ‘make me happy and offered 5 oil changes which I accepted. Although I like the truck, the experience has left a sour taste in my mouth. I was also disappointed with the internet truck I wanted was just sold. Smells like a bait and switch. More