Mt. Ephraim Chrysler Dodge

They treat you honestly and fairly. I would go back. Good dealership and fair dealership. I would go back. Good dealership and fair dealership. More

Excellent Customer Service always The technician was very knowledgeable and answered all my questions... Friendly staff knowledgeable and answered all my questions... Friendly staff More

The representative was understanding of my needs explained everything that was needed got it done in a timely fashion we'll see them again when I need help with my car explained everything that was needed got it done in a timely fashion we'll see them again when I need help with my car More

Fast and professional That's all that is needed Keeping my truck up to service Great my truck up to service Great More

Great service Not much more to say but they are always polite and considerate Great polite and considerate Great More

I had an 8:30 a. m. appointment with the window technician at the dealership. By 11:30 a.m., he still hadn’t arrived. I waited until 12:30 p.m. before deciding to leav m. appointment with the window technician at the dealership. By 11:30 a.m., he still hadn’t arrived. I waited until 12:30 p.m. before deciding to leave, and he still never showed up. The most frustrating part was the complete lack of communication. No one provided an update, an explanation, or even an estimated arrival time. Expecting customers to sit and wait for four hours without any communication is unacceptable. More

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Check-in person at service was unfriendly and clearly working on lots of things and I was unimportant. The cashier basically tossed the keys at us through the window and used no courtesy words, for examp working on lots of things and I was unimportant. The cashier basically tossed the keys at us through the window and used no courtesy words, for example: please and thank you. Common courtesy for a customer of the very 10 years. More

The maintenance was done in one day The parts was ordered. The service was done only in one day. ordered. The service was done only in one day. More

My 2021 Jeep Grand Cherokee has been sitting at Mt. Ephraim Jeep since May 26, 2026, and I am still no closer to getting clear answers about what is actually wrong with my vehicle. The dealership ha Ephraim Jeep since May 26, 2026, and I am still no closer to getting clear answers about what is actually wrong with my vehicle. The dealership has informed me that I need a new engine due to what they claim is negligent maintenance, yet they have not provided the diagnostic trouble codes that were present when the vehicle arrived, explained whether a specific mechanical failure occurred, or identified the actual root cause of the issue. Instead, they are relying solely on the presence of sludge to deny warranty consideration. What is especially concerning is that they have refused to perform or submit an oil analysis, despite having an oil sample available. An oil analysis could help determine whether contamination, a mechanical failure, or another issue contributed to the engine condition. They have also refused to submit the claim to warranty for review, even though my factory warranty expires in just a few days. Communication has been extremely frustrating throughout this process. Nick has been difficult to work with and has not provided the information needed to understand or evaluate the diagnosis. The only way we have been able to get updates has been through my husband speaking with Mike in person at the dealership. I understand that warranty claims sometimes require extensive investigation, but after more than a month, I would expect a thorough diagnosis, transparency regarding the findings, and a willingness to provide supporting evidence before recommending a complete engine replacement and denying warranty coverage. I have also requested that the dealership contact Stellantis and request a factory field technician to inspect the vehicle. Given the lack of a clear root-cause diagnosis and the severity of recommending a complete engine replacement, I believe an independent review by a Stellantis field engineer is warranted. Unfortunately, this request has not been acted upon. Instead of thoroughly investigating what actually caused the failure, the dealership appears focused solely on attributing the issue to maintenance without providing the evidence necessary to support that conclusion. Based on my experience, I DO NOT recommend this dealership's service department. More