Mt. Ephraim Chrysler Dodge

After calling all morning and not getting an answer, I drove to the dealership to talk to the Service Dept. After describing that the coolant hose burst, the Service writer told me that that's a common pr drove to the dealership to talk to the Service Dept. After describing that the coolant hose burst, the Service writer told me that that's a common problem and should be covered under warranty. I had the vehicle towed to the dealership. Later that day I received a text saying it was not covered under warranty. They charge me $220 for diagnostics to find out that what I said was wrong was actually wrong and we're quoting me over $1000 to make the 10 minute repair. After talking to the Service Dept. manager, I was told that they have to do a pressure test to find the leak and that a burst hose is not covered under warranty. But they knew it was a burst hose before they made me pay to tell it there and charge me for diagnostics. When I got home and started to fix it myself, I noticed oil in the radiator as soon as I took the radiator cap off. I paid for diagnostics, but they didn't tell me I had oil in my antifreeze. The service manager told me they do not remove the radiator cap to do a cooling system pressure test. I find that hard to believe. More

I did not have a pleasant experience. It’s been one issue after another with this place. It’s been one issue after another with this place. More

The service department was not so good the sales floor was an excellent experience George is a great authentic salesman I would highly recommend him to friends and family was an excellent experience George is a great authentic salesman I would highly recommend him to friends and family More

They told me they'd work on my car by Thursday. Then oh sorry Friday. Then oh sorry Monday. Then oh sorry Tuesday. Then the part will be here Friday. Then oh sorry not til Monday. 2 weeks I waited. Then oh sorry Friday. Then oh sorry Monday. Then oh sorry Tuesday. Then the part will be here Friday. Then oh sorry not til Monday. 2 weeks I waited. Then when I went to pick it up nobody had time to even talk to me and just kept directing me to somebody else to even find my car in the lot More

Absolutely terrible I was charged 1000. oo dollars after telling Nick that the problem they diagnosed was. Incorrect within 2 days the van broke down with same issue oh did I mention that th oo dollars after telling Nick that the problem they diagnosed was. Incorrect within 2 days the van broke down with same issue oh did I mention that the van was there 7 days now my van is back there its been 5 days with no contact this is the worst customer service I have ever received also u had to pay a additional 400 dollars to get the van towed to your dealership again I can go on and on More

I was told one timeframe and when I arrived it turned into another. I was not called when my vehicle was ready. into another. I was not called when my vehicle was ready. More

Smooth and straightforward would come again I came to upgrade my TCM. It took about an hour. It was amazingly perfect when I left if I need any more work, I'll come back. upgrade my TCM. It took about an hour. It was amazingly perfect when I left if I need any more work, I'll come back. More

George was attentive and listened. He was diligent and very professional I would highly recommend George to a family or friend He was diligent and very professional I would highly recommend George to a family or friend More

very good I had a wonderful expérience, from the salesman up couldn't do any better up couldn't do any better More