Mt. Ephraim Chrysler Dodge - Service Center

No parts available for repair?? I callled the service department on February 5th and scheduled an appointment for a warranty repair on February 15th. I told the staff member what I n I callled the service department on February 5th and scheduled an appointment for a warranty repair on February 15th. I told the staff member what I needed done and she advised me of some things I needed to do so the van would be ready for the service. So I get there at 8 am and Joe Guinea tells me he will need to check to see if they have the parts. Excuse me, check for parts for an appointment I made 10 days ago? So I wait; and guess what...no parts! 10 days is plenty of time to order the necessary parts. Now I understand people make mistakes, but he didn't even apologize! He just plainly told me he would call when the parts come in. At least make an attempt to offer an apology on behalf of the company! Highly disappointed in this service department! More

Great!!!! The salesman Chris who I worked with was awesome not only is he a man of his word but he went over and beyond. I got power locks installed in my car b The salesman Chris who I worked with was awesome not only is he a man of his word but he went over and beyond. I got power locks installed in my car but instead of me having to take the car to the shop Chris personally came to my house to get the car and kept me informed on the progress the entire time. I would definitely recommend Chris if shopping for a car. More

Joe Giunta Super Service Guy I've been taking my 2011 Chrysler Town and Country to Mt. Ephraim Chrysler, Dodge Ram, since I purchased it on New Year's EVE, 2010. I've worked with I've been taking my 2011 Chrysler Town and Country to Mt. Ephraim Chrysler, Dodge Ram, since I purchased it on New Year's EVE, 2010. I've worked with Joe Giunta and his staff since my very first scheduled service. Going to Joe is kike going to a private mechanic, but with the benefit of having a trained Chrysler trained staff with the know-how to handle my service needs. He remembers my name and my van and makes sure I'm always up to spec. My wife, Nancy, is handicapped, which is why we purchased the T&C, Joe understands my concerns and I always feel confident when I drive my car out of Mt.Ephraim's lot. I always get a ride to or from the dealership. This visit the van was tied up and Joe sent a really great driver Roberto to pick me up in a Dodge Challenger! Roberto is a very knowledgeable young man and had a great conversation on the way back to the dealership. It's the little and the big things combined that make working with Joe and the staff at Mt. Ephraim such a great experience. I give Joe and his staff solid 10's across the board. More

Service of vehicle I have worked with my service advisor Joe Giunta for several years. He always listens to what the problem is , what service he thinks is needed, an I have worked with my service advisor Joe Giunta for several years. He always listens to what the problem is , what service he thinks is needed, and checks to see what other recommended service is needed for my car. He helps me keep my car in top shape More

joe made sure my vehicle was done by the best mechanic Joe has excellent customer service habits and he make sure that the customer is satisfied with the service given. he is the go to man to check accura Joe has excellent customer service habits and he make sure that the customer is satisfied with the service given. he is the go to man to check accurate prices. More

great service Joe w as very helpful and kind . I was in and ut in less tHan 2 hours. I will definitely be back again. I appreciate the effort. Joe w as very helpful and kind . I was in and ut in less tHan 2 hours. I will definitely be back again. I appreciate the effort. More

Warranty Work Took in my 2006 Dodge Durango and they did the Airbag Recall and the fuel inlet check valve extension of warranty issue as well. Took care of both Took in my 2006 Dodge Durango and they did the Airbag Recall and the fuel inlet check valve extension of warranty issue as well. Took care of both issues and got me taken care of. Good experience. More

Service The Service was better than I had expected. The Service Manager was very knowledgeable regarding the needs for the make & model of vehicle that I dri The Service was better than I had expected. The Service Manager was very knowledgeable regarding the needs for the make & model of vehicle that I drive. More

Great service and friendly. Car was done quick with no problems. Will continue to used their service for my vehicles. And the price was right and friendly. Car was done quick with no problems. Will continue to used their service for my vehicles. And the price was right More

Great follow up to a recall A part for a Chrysler recall was not available for my car a week ago. As soon as Joe Giunta was able to secure the part, he called me immediately and A part for a Chrysler recall was not available for my car a week ago. As soon as Joe Giunta was able to secure the part, he called me immediately and had me drive into the repair garage for a 5 minute "fix." Nothing like it! More