Mt. Ephraim Chrysler Dodge - Service Center

The service/diagnosis was acceptable however I have not heard from them in over 3 weeks. I gave them approval to order parts and I would like to get scheduled. I reached out to the service department a few heard from them in over 3 weeks. I gave them approval to order parts and I would like to get scheduled. I reached out to the service department a few days ago and still not a peep. More

Service was for recall and work was outsourced. Issues with vendor created some delays and repairs took longer than advertised and the vendor also did not complete repairs which was not identified Issues with vendor created some delays and repairs took longer than advertised and the vendor also did not complete repairs which was not identified before I came to pick up the truck. So more waiting. Overall still happy the service was done despite issues. Happy with service manager and how he handled the situation. More

Great communication and fast turn around time Take care of Matt he is a great service advisor of Matt he is a great service advisor More

Great I always have a great experience when i get services done at the dealership. services done at the dealership. More

The service work was outstanding and the process from making my appointment to completing the work was excellent. making my appointment to completing the work was excellent. More

The dealership started out being pretty good for me I purchased 2 vehicles since 2022. I recently acquired a brand new 2023 Durango with 0 mileage and less then 30 days after purchase the vechiles power purchased 2 vehicles since 2022. I recently acquired a brand new 2023 Durango with 0 mileage and less then 30 days after purchase the vechiles power source shutdown while I was driving. Took the vechile in and nothing was detected just loose connections. Less the 30 days later the same problem occurred with the vehicle going dead while driving in traffic. Also, my vechile has a strange metal rattling sound that the service tech seem not to figure out. Now today my radio screen has gone out and is displaying a sign saying power surge on usb hud detected . At this point the car appears to be a terrible purchase and the service team can’t identify the issues I’m experiencing. Not to mention the sales rep who sold me the car has gone mia after the second incident. More

Came to get license plate put on and fix 1 light and they returned with light fixed but no license plate on, wasted a lot of time, they should have made sure they had the bracket before having me come in. returned with light fixed but no license plate on, wasted a lot of time, they should have made sure they had the bracket before having me come in. More

Terrible no communication and they had my vehicle for 90 days only to get the truck back and all the work wasn't done to it days only to get the truck back and all the work wasn't done to it More

Couldn't have been any more detailed and accurate. Kept me updated on what was needed with my vehicle and where the mechanic was at along the process Kept me updated on what was needed with my vehicle and where the mechanic was at along the process More