Mt. Ephraim Chrysler Dodge - Service Center

I’m very upset and disappointed! I dropped my truck off a day before serving because of a mixup on the dealerships end, and it was supposed to be worked on first thing in the morning! Now, the day is over, I day before serving because of a mixup on the dealerships end, and it was supposed to be worked on first thing in the morning! Now, the day is over, I’m off from work and I still don’t have my truck back! They must be rebuilding my truck! The only things to do to my truck was to put on 4 new tires which were already in from Monday, and an ailment! REALLY!! 😡 More

John Smashey in service was a complete professional from start to finish. And the parts department is the best. Always seems to have everything. Thanks start to finish. And the parts department is the best. Always seems to have everything. Thanks More

The dealership is great for service! It’s important to know what your car need and review your car manual for the maintenance schedule before bringing your car in for service! Always follow the guidance i know what your car need and review your car manual for the maintenance schedule before bringing your car in for service! Always follow the guidance issued to you by the manufacturer! More

they got me in and out all three times no problem and now the door works fine it locks and unlocks when it is supposed to the door works fine it locks and unlocks when it is supposed to More

Very friendly and professional staff. The service and experience was flawless. Nate at the service desk made me feel real comfortable and he explained everything in detail on what I needed done to my ca experience was flawless. Nate at the service desk made me feel real comfortable and he explained everything in detail on what I needed done to my car. They have a great team there! More

brought my vehicle in for an issue, was told it was a $30 part which cost me almost $500 to install. 2 days later had the same issue. Brought it back a 2nd time was told it was a different part ($118), but w part which cost me almost $500 to install. 2 days later had the same issue. Brought it back a 2nd time was told it was a different part ($118), but would waive the labor. I was told that it was done. When I picked up the vehicle, it still was not working. Not sure how the mechanic thought it was fixed. I was told to bring it back a 3rd time. After further investigation I was told it was a different part that was causing the issue and it would cost me $1550 to fix. Which of course I declined. If the technician would have diagnosed the issue correctly the first time, I still would have declined the work, but I would only be out the diagnostic fee of $135. At this point I spent $600 and the problem isn't resolved. I believe that the right thing to do is reimburse me for everything except the diagnostic fee.. More

John in service is my guy! He always takes care of my baby, he keeps me posted on services that need to be complete and places them in priority order so I can do what is best for my $$$$. LOVE YA JOHN & baby, he keeps me posted on services that need to be complete and places them in priority order so I can do what is best for my $$$$. LOVE YA JOHN & TEAM! More

They got me right in and write out very friendly very clean waiting room they even gave me my first service for free was a very unexpected surprise are use them all my vehicle services clean waiting room they even gave me my first service for free was a very unexpected surprise are use them all my vehicle services More

I have a company car that is required to be serviced every 8000 miles. It's always easy to get an appointment to meet my schedule. John is great to work with and always gets me out in a timely manner. every 8000 miles. It's always easy to get an appointment to meet my schedule. John is great to work with and always gets me out in a timely manner. More

Made the appointment and requested Mobile One. Called and confirmed the appointment and advised I wanted Mobile One. Get to the appointment and was told the only synthetic oil is Pennzoil. I agreed beca and confirmed the appointment and advised I wanted Mobile One. Get to the appointment and was told the only synthetic oil is Pennzoil. I agreed because the vehicle needed an oil change. When something is specifically asked for and confirmed then it should be ready for the appointment. Have taken my van there previously and asked for Mobile One. Either I got it, or was lied to... More