My Auto Import Center - Audi Nissan Toyota Volkswagen

It’s very efficient and friendly. I like the waiting area and amenities. The ride home is great if it’s a long service time. and amenities. The ride home is great if it’s a long service time. More

My low score is due to poor communication, inconsistent inspection results, and an inability to diagnose several issues with a used vehicle I purchased from them a few months ago. After inspecting my vehi inspection results, and an inability to diagnose several issues with a used vehicle I purchased from them a few months ago. After inspecting my vehicle for the concerns I raised, as well as several items which were not an issue, they listed over $2,500 in repairs, stating every line item, “Needs immediate attention.” At the time of purchase the front brakes were reported to have more than 50% of their expected life left, but 2,100 miles later they were declared to be nearly gone, with only 2mm of material remaining. When I asked about the discrepancy, the service department representative told me I needed to take it up with the sales department. When I spoke with someone in sales, he said the service department makes money by selling parts, and regardless of the need, new brakes are going to be better than my used brakes. One employee told me the spark plugs had been replaced right before I purchased the vehicle. Another employee said they were worn and in need of replacement, and a third employee said they really don’t know how old they are and suggested replacement as a proactive precautionary measure. This would add $480, including the EFP service to “maximize the engine’s performance” after replacing the spark plugs. The service tech couldn’t determine the source of the green liquid leaking onto the ground, but suggested it could be water from the a/c drain that drips onto the exhaust, and then looks greenish/yellow on the ground. Another employee said it looked like windshield wiper fluid, and a third employee suggested bringing my vehicle somewhere else to have an expert double-check the diagnostic work I paid My Auto Import to perform. Several calls and emails were never returned, the two department managers did not respond to my requests for information and clarification, and the experience was completely frustrating overall. In fairness, I gave two stars because there were several people on staff who are very friendly, and they each made a much-appreciated effort to provide cheerful, attentive customer service. More

As Senior Citizens, we are often ignored and not seen or heard. Rob was attentive to both me and my spouse in what we were looking for in a Tacoma. With Rob, there was no offensive “glad handing” or hard s heard. Rob was attentive to both me and my spouse in what we were looking for in a Tacoma. With Rob, there was no offensive “glad handing” or hard salesperson tactics. He’s honest and makes no promises that can’t be fulfilled. Through the pandemic, he made us feel comfortable and really came through for us. We highly recommend Rob to anyone looking to purchase a vehicle from the dealership. He is genuine! More

Andre went above and beyond to streamline our new car purchase from outside of town. They gave us a fair trade in value to match the market and where transparent about everything else. I wouldn’t hesitat purchase from outside of town. They gave us a fair trade in value to match the market and where transparent about everything else. I wouldn’t hesitate to be a repeat customer and give them my highest referral to anyone looking for a vehicle! More

Rob was very good to getting the vehicle that my wife wanted...Jack did an outstanding job with financing to where we were comfortable with wanted...Jack did an outstanding job with financing to where we were comfortable with More

I was in and out very quickly. The service people were friendly and efficient. I was very happy with my experience. friendly and efficient. I was very happy with my experience. More

Great dealership! Worked with me to get the vehicle I wanted and got it quick. wanted and got it quick. More

The man named Bird is the best. He is a asset to your business. Very kind helpful and makes you feel happy every time I have been there. business. Very kind helpful and makes you feel happy every time I have been there. More

Service here is always friendly, especially the gal with the red hair that greeted me! I was worried my oil change would take a long time because there were multiple cars parked in front of me, but the serv the red hair that greeted me! I was worried my oil change would take a long time because there were multiple cars parked in front of me, but the service techs got through the line very quickly and I was on my way home in no time. More

Service at Audi counter is very Good Kind, friendly, and Service at Audi counter is very Good Kind, friendly, and polite 9 out of 10 Service at Audi counter is very Good Kind, friendly, and polite 9 out of 10 More