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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

August 02, 2021

The service was great, they greet me well upon arrival and they took my vehicle right away. Also the car wash was included in the service for free. More

by nathalialon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the great five-star review! We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

August 02, 2021

The staff is friendly, efficient, helpful and skilled. I appreciate their professionalism and thoroughness. I love my Subaru and know it’s in good hands here. More

by TIM.HOEZEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Coston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Mattice, Jeremy Bliss, Taylor Briggs
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service and that our staff was friendly, efficient, helpful and skilled. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

August 01, 2021

Great service from Mitchell in sales and Beth In service. All around satisfied with my experiences buying my new car. Love the vw Taos thank you. More

by Denisemariechirco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wiedenhoeft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Ladd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Denise, thank you for the amazing five-star review! We love hearing you were given excellent customer service from our Sales Specialist Mitchell Ladd and Service Advisor Beth Smith. We are so happy that you are enjoying your new Volkswagen Taos. Thank you for trusting The My Auto Group and My Volkswagen team with your business.

July 31, 2021

Thankful that Roy stayed late to make sure I left with a safe and reliable vehicle after my old car decided to take a turn for the worse that day. I’m very happy with my Jeep and the whole process was easy. More

by Darcie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gongalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Van Liere
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Darcie, thank you for the amazing five-star review! We love hearing you were given excellent customer service from our Sales Specialist Roy Van Liere. We are so happy that you are enjoying your new vehicle. Thank you for trusting The My Auto Group team with your business.

July 31, 2021

Always helpful and courteous, feel like I’m well taken care of. Enjoy doing business here. Staff make it easy and convenient to work with. More

by BRIAN.HARSHBARGER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Brian, thank you for the five-star review! We love hearing you were given excellent customer service. Thank you for trusting The My Auto Group team with your business.

July 30, 2021

Very professional and efficient. Very clean service bay. They quickly got me in and out with their Oil Change Express. I would definitely consider them for future service. More

by Jacksonve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stone
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We appreciate you for trusting The My Auto Group team with your business.

July 30, 2021

I'm always pleased to get work done here. Nice facility; great staff. I had a routine oil change completed, a few filters replaced, and the rear brakes replaced. However, I think I would have liked a bit mo More

by Gannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you are usually given excellent customer service. We have forwarded your concern to our Service Director and hope to improve during your next experience at our dealership. Thank you for trusting The My Auto Group team with your business.

July 30, 2021

Bought my car specifically from My Imports because of the lifetime power train warranty. Now that I need powertrain work - it's not covered. The warranty is crap - not the same as the Subaru power train wa More

by SLEEPDEPRIVED01
Recommend Dealer
No
Employees Worked With
Heather Mattice
Jul 30, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I am sorry for this experience. Is there a way you could email the Service Director your phone number so that he may reach out to you? Jzahir@themyautogroup.com

Jul 31, 2021 -

SLEEPDEPRIVED01 responded

Sure I will do that.

July 29, 2021

Buying a vehicle from My Auto Imports was an amazing experience! Everyone I met with was genuinely interested in knowing me and providing me with the best service. More

by Amylynn.cs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wiedenhoeft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Van Liere, Steve Stepanek
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the amazing five-star review! We love hearing you were given excellent customer service from our Sales Specialist Roy Van Liere. Thank you for trusting The My Auto Group team with your business

July 29, 2021

It was 5 PM the day before a long drive to Florida and the trailer hitch lights did not work! They quickly installed a missing connector and got me on my way within an hour. It was an extraordinary respo More

by FWLR49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the amazing five-star review! We love hearing you were given excellent customer service. We hope you hope you have safe travels to Florida! Thank you for trusting The My Auto Group team with your business.

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